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65 posts

Master Geek
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# 208950 6-Mar-2017 15:08
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I ported my number over from Vodafone to Spark this morning and now iMessage won't activate. I know there have been some threads about this before and I read through them, but they were quite old and I was wondering if it is still just a matter of waiting for it to work?

 

I called Spark and told me that they don't support 3rd party apps and to call Apple, and Apple told me to wait 24 hours and then contact them again if it's not working.

 

It seems that I should have deregistered my number with Apple first and that sometimes help, but I didn't and now my phone won't receive that text message code to deactivate it either, so I seem to be out of luck for now :( All other text messages are working though, just not the one from Apple.

 

Is there anything else I can do?


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5472 posts

Uber Geek
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  # 1730997 6-Mar-2017 15:18
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Deregister here and try again: https://selfsolve.apple.com/deregister-imessage/

 

 

 

 


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  # 1731000 6-Mar-2017 15:20
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On a separate note that's really poor support from Spark.  iMessage is a core function of the iPhone, a product they sell, and it's NOT a third party app unless they're calling the iPhone a 3rd party device.  It's the messaging standard for the device.  I get the need to keep separation from supporting other apps on the device, but an exception should be made for it's core messaging and voice functionality.  How hard is it to give a customer advice on deregistering their number from one device and registering on another?!  If it goes beyond that then sure, refer to Apple for further support.


 
 
 
 




65 posts

Master Geek
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  # 1731036 6-Mar-2017 15:41
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gehenna:

 

Deregister here and try again: https://selfsolve.apple.com/deregister-imessage/ 

 

I tried that, but I don't receive the text confirmation code from Apple to complete it :(


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