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661 posts

Ultimate Geek
+1 received by user: 52


# 210489 29-Mar-2017 16:54
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Hi all,

 

I'm in the throws of leaving Spark and joining Bigpipe. I've been following the guidance carefully and now need to notify Spark. However, I'm struggling to find any email addresses to send my notification too.

 

Obviously one option is to call them, but this is painful and provides me with no record of the conversation. First preference is an email. Anyone left Spark for Bigpipe and know of a valid email address to contact?

 

Cheers


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141 posts

Master Geek
+1 received by user: 34

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  # 1750300 29-Mar-2017 17:29
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I don't know if this is an acceptable means of contacting them, but if you use the live chat on their website, you can get the chat conversation e-mailed to you or take a screen shot.


'That VDSL Cat'
10377 posts

Uber Geek
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  # 1750309 29-Mar-2017 17:49
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The reason the bigpipe post recommends emailing is its in hard records.

 

What i would do here, is simply request the Rep emails you direct confirmation so you have it in writing.

 

 

 

As i'm nowhere near billing, Don't have an address for you. However, i can atleast offer to in my free time follow up on your current issues your having..





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 


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Uber Geek
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  # 1750341 29-Mar-2017 19:24
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could you not record the phone call on your end?


283 posts

Ultimate Geek
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  # 1750382 29-Mar-2017 21:35
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you can as well go to a Spark store


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Uber Geek
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  # 1750391 29-Mar-2017 21:56
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Jase2985:

 

could you not record the phone call on your end?

 

 

Not easy on an iphone. But customers shouldn't have to do that. Why not fax them? Pretty sure I eventually found their email address somewhere. You could also fill in the complaints form ,  which is an email form, at https://store.spark.co.nz/forms/s/complaints , and also say that you couldn't find an email address.


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