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'That VDSL Cat'
10632 posts

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  # 1769935 24-Apr-2017 17:58
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Customer has been contacted, works are in the way to see what we can do.

 

 

 

Two part issue,

 

 

 

1. Customer is on a Conklin

 

 

 

2. there is a physical line fault to the customers cabinet (this has been in repairs for the last month by chorus) - right now i can't even check status's on the cabinet because of this.

 

 

 

coffeebaron:

 

What area are you from? RBI could be another option, or if you're not on a Conklin, some TLC on internal wiring could help.

 

 

Working on possibilities on the spark side, but if i can't do anything (longshot, due to missmatching in systems)

 

 

 

If there  is no traction here, unfortunately for my role my best advice as a member of GZ would be a chat with @coffeebaron for alternative options





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


'That VDSL Cat'
10632 posts

Uber Geek

Trusted
Spark
Subscriber

  # 1769936 24-Apr-2017 17:59
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tripp:

 

Sounds like the spark technical support is talking out their butt.  Only way that would ever happen is if they totally over sold the mobile internet which companies don't tend to do. 

 

Check your address, see if it will let you have it.

 

 

 

 

 

 

Not really butt talking here, Area is not congested, options MAY be possible but back end work is required there.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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