Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1387 posts

Uber Geek

Lifetime subscriber

# 214153 30-Apr-2017 13:40
One person supports this post
Send private message

Just curious as I always just use the live chat function to sort stuff out and so far they have been able to resolve everything I have thrown at them. Always able to talk to somebody within a few minutes.

 

Just wondering if these are done by nz people or this is also done overseas. They always use kiwi slang but I am sure that is taught to any overseas call center.

 

Anyway well done spark on this feature I find it the best way to get stuff done quickly.





Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


Create new topic
1041 posts

Uber Geek

Trusted
Subscriber

  # 1772830 30-Apr-2017 13:43
Send private message

Feel there may be a typo in that first sentence as it implies they have never resolved a single problem :)








1387 posts

Uber Geek

Lifetime subscriber

  # 1772831 30-Apr-2017 13:47
Send private message

Brumfondl:

 

Feel there may be a typo in that first sentence as it implies they have never resolved a single problem :)

 

 

 

 

Heheheh, thanks for the heads up now it looks a bit better.





Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


 
 
 
 


5525 posts

Uber Geek


  # 1772835 30-Apr-2017 13:52
Send private message

Just like coming to GZ for help then 😀

4560 posts

Uber Geek


  # 1772968 30-Apr-2017 18:25
Send private message

I know a few people who do this and they're all based in NZ.




1387 posts

Uber Geek

Lifetime subscriber

  # 1772969 30-Apr-2017 18:28
Send private message

Yeah I just received an email from the person I was was on the live chat with and they are indeed in nz. nice smilesmile





Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


15020 posts

Uber Geek


  # 1772973 30-Apr-2017 18:35
Send private message

From my experience with live chat with other companies, it is usually a contracted out service, and often not done from overseas. Not sure about spark though.


970 posts

Ultimate Geek

Trusted

  # 1772992 30-Apr-2017 19:33
Send private message

Mspec: Just curious as I always just use the live chat function to sort stuff out ... Always able to talk to somebody within a few minutes. ...

 

Have to agree with the very fast turn around time in getting problems resolved. Some only have chat available during business hours (e.g. PB Tech) while others have 24hr chat. Super great having somebody on the line talking you through the situation. So much better than a "Contact Us" page. Tbh, I still read the FAQs first.

 

 





Please keep this GZ community vibrant by contributing in a constructive & respectful manner.


 
 
 
 


7 posts

Wannabe Geek


  # 1776062 5-May-2017 09:45
Send private message

Mspec:

 

Just curious as I always just use the live chat function to sort stuff out and so far they have been able to resolve everything I have thrown at them. Always able to talk to somebody within a few minutes.

 

Just wondering if these are done by nz people or this is also done overseas. They always use kiwi slang but I am sure that is taught to any overseas call center.

 

Anyway well done spark on this feature I find it the best way to get stuff done quickly.

 

 

 

 

Really appreciate the feedback Mspec. :) Yep 99% of us are NZ based, only time you would get someone offshore are between 11pm and 7am when we're all in bed!


321 posts

Ultimate Geek


  # 1776153 5-May-2017 11:26
Send private message

my company uses live chat feature, as i am one of the agent to answer customer query.

 

For my company, we have 1 agent active from each department so that we can get it sorted out asap depending on what the customer wants.

 

Quick and easy, rather than calling and waiting in queue.





I Eat Dumbbells for Breakfast


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26


The Document Foundation announces LibreOffice 6.3
Posted 9-Aug-2019 16:57


Symantec sell enterprise security assets for US$ 10.7 billion to Broadcom
Posted 9-Aug-2019 16:43


Artificial tongue can distinguish whisky and identify counterfeits
Posted 8-Aug-2019 20:20


Toyota and Preferred Networks to develop service robots
Posted 8-Aug-2019 20:11


Vodafone introduces new Vodafone TV device
Posted 7-Aug-2019 17:16


Intel announces next-generation Intel Xeon Scalable processors with up to 56 cores
Posted 7-Aug-2019 15:41


Nokia 2.2 released in New Zealand
Posted 5-Aug-2019 19:38


2degrees celebrating ten years
Posted 5-Aug-2019 05:00


Sure Petcare launches SureFeed microchip pet feeder
Posted 2-Aug-2019 17:00


Symantec Threat Intelligence: revival and rise of email extortion scams
Posted 2-Aug-2019 16:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.