Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4
allio
770 posts

Ultimate Geek


  #1773243 1-May-2017 10:11
Send private message

okashiicake:

 

Linux: Approx where are you? Street name should be ok

Linux

 

 

 

Campbell road, auckland. Closer to great south road.

 

 

You're in central Auckland? With those modem stats I assumed you were in the outskirts of Eketahuna...


Affiliate link
 
 
 

Affiliate link: Life360 protects each family member with advanced driving, digital, and location safety features. Choose the plan that fits your family’s size and life stage.
JoshBigpipe
122 posts

Master Geek

Trusted
BigPipe

  #1773330 1-May-2017 11:42
Send private message

RunningMan:

 

I'd suggest going back to Bigpipe, giving them the line stats from your modem that you posted above - particularly the attenuation, noise margin, and sync rate figures. That should be enough for them to get a line test done which I would imagine will pretty clearly show the fault, and enable Chorus to address it.

 

@Joshbigpipe may be interested in this too.

 

 

I am interested. @okashiicake, looks like you've been having an ungood time with this. Can you please PM me the email address you use for Bigpipe and I'll have the team review your case and see if we can get you a proper resolution. 





www.bigpipe.co.nz

 

https://www.facebook.com/BigPipeNZ

 

https://twitter.com/BigPipeNZ

 


okashiicake

34 posts

Geek


  #1774838 3-May-2017 11:26
Send private message

Update:

 

 

 

Bigpipe told us that a technician would be over to repair the line and did while people were at work. HOWEVER, the speeds are only very marginally better. Nothing has changed except the fact the internet doesn't drop out as frequently.

 

 

 

Prior to the repair our speeds were about 10mb/s download and beneath you can see them now.

 

 

ping

 

39 ms

 

 

 

Download

 

1.10 Mbps

 

 

 

 

 

Upload

 

0.15 Mbps

 

 

 

We still have trouble loading even the most basic of websites

 




Linux
9088 posts

Uber Geek

Trusted
Lifetime subscriber

  #1774840 3-May-2017 11:28
Send private message

What are the xDSL modem line stats since the repair? Speedtests do not add much value

Linux

RunningMan
7067 posts

Uber Geek


  #1774842 3-May-2017 11:30
Send private message

What are the new modem line stats - attenuation, noise margin (SNR), and sync rate are the 3 most important. Can then compare before and after repair to see what the difference is.

 

EDIT: Did have the bad spulling


okashiicake

34 posts

Geek


  #1774843 3-May-2017 11:31
Send private message

Linux: What are the xDSL modem line stats since the repair? Speedtests do not add much value

Linux

 

 

 

I don't know. I have no idea how to check the results of my modems stats prior to this event. I didn't  have a reason to. Do you know how i could find the stats for them of 5-6 days ago?


okashiicake

34 posts

Geek


  #1774852 3-May-2017 11:32
Send private message

RunningMan:

 

What are the new model line stats - attenuation, noise margin (SNR), and sync rate are the 3 most important. Can then compare before and after repair to see what the difference is.

 

 

 

 

they're exactly the same.

 

 

 

 

 

 

 

 

Downstream

 

Upstream

 

 

 

Line Coding(Trellis):

 

On

 

On

 

 

 

SNR Margin (0.1 dB):

 

63

 

60

 

 

 

Attenuation (0.1 dB):

 

420

 

451

 

 

 

Output Power (0.1 dBm):

 

179

 

104

 

 

 

Attainable Rate (Kbps):

 

2192

 

337

 

 

 

 

 

 

 

 

 

Path 0

 

 

 

Path 1

 

 

 

 

 

 

 

Downstream

 

Upstream

 

Downstream

 

Upstream

 

 

 

Rate (Kbps):

 

1739

 

281

 

0

 

0

 

 

 




RunningMan
7067 posts

Uber Geek


  #1774859 3-May-2017 11:37
Send private message

Hmm, not that different to previously. I'd suggest another (coincidentally unrelated) wiring issue with those stats. The attenuation seems far too high to have ever got a 10Mb/s connection previously - it suggests a broken or corroded joint somewhere along the line.

 

Did Chorus check the speed of the connection outside your house to see if it was any better to inside - this rules out whether the wiring inside your house is having any effect.


okashiicake

34 posts

Geek


  #1774860 3-May-2017 11:40
Send private message

 Thats the thing, I don't even know! I've never met one of these chorus technicians who have come over, they've never been available to talk to.

 

How can I talk to someone who chorus won't even let me contact directly? Neither me or my partner received a call from them despite us both giving our phone numbers so we didn't even know they were over. They could have done their famous 'job' they did the first time (absolutely nothing) and we wouldn't know.


RunningMan
7067 posts

Uber Geek


  #1774903 3-May-2017 12:46
Send private message

Your ISP would normally handle the contact with Chorus, unless they need access to your property. Did you follow up with @JoshBigpipe ?


okashiicake

34 posts

Geek


  #1774927 3-May-2017 13:12
Send private message

RunningMan:

 

Your ISP would normally handle the contact with Chorus, unless they need access to your property. Did you follow up with @JoshBigpipe ?

 

 

 

 

Did, but haven't had a reply yet.

 

After looking at the repair job, they sort of just.. taped the two bits back together, but a lot of the wire is exposed. They didn't even replace the broken damaged line.

 

 

 


JoshBigpipe
122 posts

Master Geek

Trusted
BigPipe

  #1774932 3-May-2017 13:19
Send private message

okashiicake:

 

RunningMan:

 

Your ISP would normally handle the contact with Chorus, unless they need access to your property. Did you follow up with @JoshBigpipe ?

 

 

 

 

Did, but haven't had a reply yet.

 

After looking at the repair job, they sort of just.. taped the two bits back together, but a lot of the wire is exposed. They didn't even replace the broken damaged line.

 

 

 

 



Howdy. Sorry for not replying to your PM! I did have the team chase it up straight away for review, though, so you should have heard from them more or less immediately. Let me know if not. Also, good grief. Is that seriously a photo of the repair on your line? If so, that's very... interesting, and we will be in touch with the relevant parties very shortly. Watch this space. 






www.bigpipe.co.nz

 

https://www.facebook.com/BigPipeNZ

 

https://twitter.com/BigPipeNZ

 


Linux
9088 posts

Uber Geek

Trusted
Lifetime subscriber

  #1774967 3-May-2017 14:34
Send private message

@ChorusNZ Surely that is not a repair done by you? LOLz

Linux

RunningMan
7067 posts

Uber Geek


  #1775023 3-May-2017 15:55
Send private message

The peg is there in case the OP wants to hang their washing up...


okashiicake

34 posts

Geek


  #1775057 3-May-2017 16:37
Send private message

Chorus keep telling us that its an 'internal issue', despite the fact it isn't. Our electrician friend came over today and said there were no faults with our lines. Our neighbor at 1/214B has also documented that their internet has been dropping our frequently, as has 1/214A and we all share the same phone line pole.

 

I'm getting very upset.


1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Amazon to Acquire iRobot
Posted 6-Aug-2022 11:41


Samsung x LIFE Picture Collection Brings Iconic Moments in History to The Frame
Posted 4-Aug-2022 17:04


Norton Consumer Cyber Safety Pulse Report: Phishing for New Bait on Social Media
Posted 4-Aug-2022 16:50


Microsoft Announces New Solutions for Threat Intelligence and Attack Surface Management
Posted 3-Aug-2022 21:54


Seagate Addresses Hyperscale Workloads with Enterprise-Class Nytro SSDs
Posted 3-Aug-2022 21:50


Visa Launching Eco-friendly Payment Solutions in New Zealand
Posted 3-Aug-2022 21:48


NCR Delivers Services to Run Bank of New Zealand ATM Network
Posted 30-Jul-2022 11:06


New HP Portfolio Supports New Era of Hybrid Work
Posted 28-Jul-2022 17:14


Harman Kardon Launches Citation MultiBeam 1100 Soundbar
Posted 28-Jul-2022 17:10


Nanogirl Labs Launches Creator Project
Posted 28-Jul-2022 17:05


Marvel Snap Launches as an Action Collectible Card Game
Posted 26-Jul-2022 17:46


Jabra Talk 65 Review
Posted 26-Jul-2022 17:31


Huawei Watch D Review
Posted 26-Jul-2022 17:26


Huawei Introduces Watch Fit 2
Posted 14-Jul-2022 17:06


Huawei Launches Watch D in New Zealand
Posted 14-Jul-2022 17:05









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







GoodSync is the easiest file sync and backup for Windows and Mac