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Topic # 214986 7-Jun-2017 13:05
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Well I thought i would just put this out there to see what others think or if you have had a similar situation. Yesterday I could not use my home office phone as all I got was a loud crackling sound thru the ear piece. I could not make out what anyone said (who actually managed to get thru). The sound appeared even just hitting the speak button on the phone. On our home phone I contacted Spark (it was working fine) and they created a case number and let Chorus know the issue (I think they picked up the noise when they tested the home/office line). A Chorus tech came out only about 5 hours later, and had to rewire the jack point directly to the Chorus inside box. He had also checked the outside box unit where the fibre comes in and tells me that the home phone is still on the old copper network (I thought it had all been moved to fibre).

 

He then said that phone jack point wiring (assume copper to fibre in box) had deteriorated over time, not sure what this all means. I assume that the old copper in the jack point was connected to the Chorus box (sits right next to it)

 

Spark and the Chorus technician were incredible how quickly they sorted this out, so really happy about that, top notch guys.

 

Anyway anyone else heard of this or had something similar?


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  Reply # 1795998 7-Jun-2017 15:06
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Presumably you were being charged for a copper line phone service and a naked UFB broadband.

 

 





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  Reply # 1796027 7-Jun-2017 15:50
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I'd be checking what you're paying for. You've either slipped through the cracks when they moved UFB customers from copper to VoIP or you're now paying for a copper voice connection which will cost you a lot more.

 

 


 
 
 
 




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  Reply # 1796325 8-Jun-2017 05:22
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No, just paying for the standard 100/20 fibre. Also since writing this, had another phone call from Spark to check all was now working well, and when I told him, he said that the copper would have been run thru the fibre network?.

 

Cannot fault Spark service, it has has been excellent over this issue.


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  Reply # 1796331 8-Jun-2017 06:40
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Spark didn't do voip originally did they?, I thought that was really recent for them.
Wasn't there a load of early fiber installs with cable that included fiber and 4 copper pairs. It allowed fiber internet and copper phone.




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  Reply # 1796332 8-Jun-2017 07:07
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andrewNZ: Spark didn't do voip originally did they?, I thought that was really recent for them.
Wasn't there a load of early fiber installs with cable that included fiber and 4 copper pairs. It allowed fiber internet and copper phone.

 

 

Yes. Early installs still kept copper voice and had a dual RJ45 socket next to the ONT so voice could be patched through to the existing wiring when they moved to VoIP and the ONT voice port.

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  Reply # 1796337 8-Jun-2017 07:39
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How early would that be? My fibre install in Feb 2016 included exactly what you mentioned @sbiddle.


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  Reply # 1796338 8-Jun-2017 07:45
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DarthKermit:

 

How early would that be? My fibre install in Feb 2016 included exactly what you mentioned @sbiddle.

 

 

Interesting; Spark's press release announcing Fibre Landline is from May 2015!


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  Reply # 1796341 8-Jun-2017 07:50
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Mine in July 2015 retained the copper line.

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  Reply # 1796342 8-Jun-2017 07:50
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Behodar:

 

DarthKermit:

 

How early would that be? My fibre install in Feb 2016 included exactly what you mentioned @sbiddle.

 

 

Interesting; Spark's press release announcing Fibre Landline is from May 2015!

 

 

I should point out that I'm not with Spark; I know that they do their POTS service over UFB thru the ONT.


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  Reply # 1796346 8-Jun-2017 08:17
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I gather the two lines are two separate numbers? - if so the business line number could have been cut over VoIP off the ONT and your home line has been left on copper.

 

Internal wiring goes faulty, VoIP feed or not. I get jobs every day to fix up house wiring on fibre service: Failed cable, connectors, jkpts etc

 

 


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