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Forums › Spark New Zealand › Anyone else having issues with spam showing up in the Xtra Webmail inbox?
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60 posts

Master Geek


  # 2062119 25-Jul-2018 10:25
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1101:

 

Is there anyway to whitelist email adresses or domains ?
Need to stop particular legit emails being rejected by xtra's spam filter

 

 

 

 

I mentioned whitelisting to Spark once, and their reply said something about adding senders to your contacts via webmail.

450 posts

Ultimate Geek


  # 2062138 25-Jul-2018 10:57
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you can put filter in from containing domain or parts of email address

 

action put in in box. untick the option process subsequent rules

 

move the filter to the top of your filter list

 
 
 
 


450 posts

Ultimate Geek


  # 2063503 27-Jul-2018 12:03
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my email filter access has disappeared. Have they moved it?

60 posts

Master Geek


  # 2063563 27-Jul-2018 12:34
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GEOMAX:

 

my email filter access has disappeared. Have they moved it?

 

 

Not that I can tell. When I logged in to Xtra webmail just now, it was where it has always been [Hamburger-menu]->Settings->Email->Filter Rules. Same goes for the Busines Mail webmail, which uses a setup similar to that for Xtra webmail.

 

 

450 posts

Ultimate Geek


  # 2063698 27-Jul-2018 15:10
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Have found it shows filters when using the edge browser but no show using firefox browswers. I have one on latest version and one on latest beta. Any ideas?

60 posts

Master Geek


  # 2063807 27-Jul-2018 19:29
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GEOMAX:

 

Have found it shows filters when using the edge browser but no show using firefox browswers. I have one on latest version and one on latest beta. Any ideas?

 

 

I'm using Firefox v 61.0 on Ubuntu and haven't noticed any disappearence, but haven't checked with Edge yet.

3411 posts

Uber Geek


  # 2064691 29-Jul-2018 20:23
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Someones loosened the noose today.

 

3 uncaught with similar format to others.

 
 
 
 


450 posts

Ultimate Geek


  # 2065005 30-Jul-2018 15:09
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headers  have changed recently so have disabled header filters. The most effective filter for me is if the - character is in the from address  put it in spam folder. I have 1 genuine address found in searching email folders and set a filter at the top placing it into the in box.

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