Anyone else having issues with spam showing up in the Xtra Webmail inbox?

Forums › Spark New Zealand › Anyone else having issues with spam showing up in the Xtra Webmail inbox?

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lisati

60 posts

Master Geek
+1 received by user: 3

# 2062119 25-Jul-2018 10:25

1101:

Is there anyway to whitelist email adresses or domains ?
Need to stop particular legit emails being rejected by xtra's spam filter

I mentioned whitelisting to Spark once, and their reply said something about adding senders to your contacts via webmail.

GEOMAX

449 posts

Ultimate Geek
+1 received by user: 11

# 2062138 25-Jul-2018 10:57

you can put filter in from containing domain or parts of email address

action put in in box. untick the option process subsequent rules

move the filter to the top of your filter list

GEOMAX

449 posts

Ultimate Geek
+1 received by user: 11

# 2063503 27-Jul-2018 12:03

my email filter access has disappeared. Have they moved it?

lisati

60 posts

Master Geek
+1 received by user: 3

# 2063563 27-Jul-2018 12:34

GEOMAX:

my email filter access has disappeared. Have they moved it?

Not that I can tell. When I logged in to Xtra webmail just now, it was where it has always been [Hamburger-menu]->Settings->Email->Filter Rules. Same goes for the Busines Mail webmail, which uses a setup similar to that for Xtra webmail.

GEOMAX

449 posts

Ultimate Geek
+1 received by user: 11

# 2063698 27-Jul-2018 15:10

Have found it shows filters when using the edge browser but no show using firefox browswers. I have one on latest version and one on latest beta. Any ideas?

lisati

60 posts

Master Geek
+1 received by user: 3

# 2063807 27-Jul-2018 19:29

GEOMAX:

Have found it shows filters when using the edge browser but no show using firefox browswers. I have one on latest version and one on latest beta. Any ideas?

I'm using Firefox v 61.0 on Ubuntu and haven't noticed any disappearence, but haven't checked with Edge yet.

Oblivian

3170 posts

Uber Geek
+1 received by user: 412

# 2064691 29-Jul-2018 20:23

Someones loosened the noose today.

3 uncaught with similar format to others.

GEOMAX

449 posts

Ultimate Geek
+1 received by user: 11

# 2065005 30-Jul-2018 15:09

headers have changed recently so have disabled header filters. The most effective filter for me is if the - character is in the from address put it in spam folder. I have 1 genuine address found in searching email folders and set a filter at the top placing it into the in box.

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