Anyone else having issues with spam showing up in the Xtra Webmail inbox?

Forums › Spark New Zealand (including Skinny and BigPipe) › Anyone else having issues with spam showing up in the Xtra Webmail inbox?

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2829 posts

Uber Geek

Lifetime subscriber

#1912967 4-Dec-2017 21:10

I'm not sure how relevant this is, but I recently received this error message after trying to email an xtra user (email addrss has been changed, obviously):

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

mxxxxxxxx@xtra.co.nz

all hosts for 'xtra.co.nz' have been failing for a long time (and retry time not reached)

I re-sent the message today and it seems to have been sent OK this time.

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

lisati

63 posts

Master Geek

#1913009 4-Dec-2017 21:53

shk292:

all hosts for 'xtra.co.nz' have been failing for a long time (and retry time not reached)

Something is (or was?) broken. I've seen reports on Facebook over the last few days where grumpy Spark customers have been unable to access their email via webmail. I normally use the Thunderbird email client in preference to webmail, and hadn't noticed any issues connecting.

Oblivian

7275 posts

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ID Verified

#1913258 5-Dec-2017 12:22

The switch is off again

4 kiwibanks from another .edu

1101

3121 posts

Uber Geek

#1913339 5-Dec-2017 14:18

People are expecting too much from their FREE email service

If you really want professional level spam filtering , there are other, paid options .

And as allways, its a compromise.
The more stringent the spam filter, the more 'legit' email that will be blocked .
Dont expect a 100% block rate. Some spam/scams will allways get through .

lisati

63 posts

Master Geek

#1913341 5-Dec-2017 14:23

Oblivian: The switch is off again

4 kiwibanks from another .edu

Not long got home to find two of them, duly reported to Spamcop, Knujon and assorted other reporting agencies.

Kiwibank has the email address suspicious.email [at] kiwibank.co.nz listed as a place to report them, assuming that you don't run into a brick wall with SMX's filters..

Oblivian

7275 posts

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#1913346 5-Dec-2017 14:27

And we could call that true if it weren't for the fact the even bigger service of gmail appears to manage it, also free. And doesn't claim a 99.9999% accuracy that the enterprise system does.

1101

3121 posts

Uber Geek

#1913802 6-Dec-2017 11:22

Oblivian: And we could call that true if it weren't for the fact the even bigger service of gmail appears to manage it, also free. And doesn't claim a 99.9999% accuracy that the enterprise system does.

so if your FREE email service doesnt live up to expectations, move to another product.

google has pretty deep pockets , they can spend whatever it takes . On the other hand, you really dont have that much
control over googles FREE spam filter . Want a Pro level service, often need to pay .

I still think its unreasonable to expect 100% spam filtering (without too many false positives) . Just accept some spam will allways get through. Even with gmail and the paid Spam filtering services , some spam does get through .

claims of 99.9999% , well who really believed that. :-)

Spam does get through to my gmail a/c btw . often. No biggie, I just del it.

Oblivian

7275 posts

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ID Verified

#1929733 5-Jan-2018 10:58

It's open season day again with another 3 in quick succession.

Guessing by the 2nd one where they have an identity crisis we can expect some App|e ones shortly (2 from same address and looks like just spelling it with |s instead of L/I)

lisati

63 posts

Master Geek

#1929749 5-Jan-2018 11:18

I had another phishing one allegedly from Kiwibank, but from yet another .edu domain in the "From" address. I usually flick copies to Spamcop, knujon, suspicious.meail[at]kiwibank.co.nz, complaint[at]spam.govt.nz, and emailsupport[at]smxemail.com, which can be tricky if the outbound filters decide that the spam should be blocked. The easiest workaround I'm aware of for most Xtra users is to have a "free" account (Gmail, Yahoo, Outlook, etc) that can be used for outgoing mail.

Oblivian

7275 posts

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#1929750 5-Jan-2018 11:21

To clarify.. I well migrated some years back, but there's still the odd one throughout the year that reminds me I didn't change or legacy pal with it on file. Only reason It's still polled

Just seems odd to be 99% quiet most the time then get bombarded with 5+ a day from as you say, kiwibank or Netflix/Apple/Paypal that are quite identifiable.

FineWine

2971 posts

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Nurse (R)

Lifetime subscriber

#1929967 5-Jan-2018 16:53

Oblivian:

It's open season day again with another 3 in quick succession.

Guessing by the 2nd one where they have an identity crisis we can expect some App|e ones shortly (2 from same address and looks like just spelling it with |s instead of L/I)

Yep I had 3 as well. All similar layout and variation on same theme, all from similar addresses (one number variation [012 & 013]) suffix's. 1 x PayPal and 2 x Netflix. I Spamed them and Blacklisted them on the xtra mail webserver.

Again I must point out in nearly 30 years of using email (tig.com.au, ihug.com.au, iinet.com.au xtra/yahoo.co.nz) I have never received SOOO much Spam or phishing emails as I am now getting with this new xtra email system.

Happy New Year xtra - please sort your act out!

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

lisati

63 posts

Master Geek

#1931451 6-Jan-2018 20:17

PSlover14:

Should I do that in addition to discussing it with Spark? I've been DMing them on Twitter about it and they said to send examples of the spam to them.

I've discussed this with Spark via FB, as well as family chit-chat that is misclassified as spam by the outgoing server. I didn't want to send them personal family discussions, so that was a no-go for me.

Using Thunderbird, I forward copies of spam that has been missed to emailsupport[at]smxemail.com as an attachment with an explanatory note. Note: the outgoing server for Xtra accounts often refuses to accept the forwarded email on the basis that it's spam. When this happens, I go back to the unsent message, and send it from another account (Gmail/Yahoo/Outlook etc) that doesn't go through SMX.

lisati

63 posts

Master Geek

#1937779 12-Jan-2018 18:16

Had a couple of "Kiwibank" emails with .edu domains in the "From" address in the last few days, and another from another non-.edu domain. They're now on the list of domains that get the "Reject with reason" action that provides a link to a "So your email to me bounced. Do I care?" page. Whinging to SMX bore no useful results, and even one or two unfounded accusations from them. I'm going to continue reporting the rubbish that comes my way via Spamcop, the department of internal affairs, and a couple of other spam reporting agencies.

I've also noticed some more complaints lodged via Spark's Facebook page.

Oblivian

7275 posts

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ID Verified

#1937897 12-Jan-2018 22:50

lisati:

Had a couple of "Kiwibank" emails with .edu domains in the "From" address in the last few days, and another from another non-.edu domain. They're now on the list of domains that get the "Reject with reason" action that provides a link to a "So your email to me bounced. Do I care?" page. Whinging to SMX bore no useful results, and even one or two unfounded accusations from them. I'm going to continue reporting the rubbish that comes my way via Spamcop, the department of internal affairs, and a couple of other spam reporting agencies.

I've also noticed some more complaints lodged via Spark's Facebook page.

As long as you realise the DIA are only interested in the commerical unsolicited mail act 2007. Not phishing. So yours are likely getting binned anyway.

They only action the advertorial type

Although there are many forms of communication that can be considered spam, the Act is only concerned only with unsolicited electronic messages that are commercial in nature.

External notification by means of hosting/domain abuse is the way. And that'd be spamcop. Of which I've begun to myself. Had a bout of them all from the same VPS IP despite masked domain sources.

FOCUS0

64 posts

Master Geek

#1939057 15-Jan-2018 13:52

I have be pestered over the last week with Spam in my Xtra Email

I have set up filtering and noticed that spam was still getting through

The filters don't seem to read inside HTML content e.g.

Filter is set for - Content containing sereduc

Email arrives with hyperlink embedded

You may unsubscribe at any time. Unsubscribe

View source shows

<font size="2" color="434545">You may unsubscribe at any time. <a href="http://sereduc.com/oQFZ8t">Unsubscribe</a></font>

The Email was not trapped (multiple times)

Am I missing something ?

I would like to get rid of these as there is a common theme about the emails

Pointless with the reply to & subject as each email header is different

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