Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




990 posts

Ultimate Geek

Subscriber

# 218035 23-Jul-2017 17:30
One person supports this post
Send private message

Spark xtra email server is not blocking already "Blacklisted" senders

 

In this case: donspencersolicitor@aol.com this is the untempt time I have received the multi million dollar bequeath from this bogus solicitor.

 

I Blacklisted him in my webmail server facility the first time but have just received exactly the same email from him again. This time when I go to Blacklist him I can't as the server says I have already Blacklisted him. So if I have already Blacklisted this address why am I still receiving emails from him.

 

Since Spark has moved us from Yahoo I have never received so much spam as I do now. PayPal security breaches, euro lotto wins, love proposals and even a fake Spark account bill. In fact in all my 23 years with Australian TIG, ihug, iinet then Spark yahoo, I can say I received less spam then than I am receiving now.

 

It would be much appreciated if Spark xtra would do something about training or updating their filters a bit better because they certainly are not learning off my Blacklists.

 

Thanks

 

Before I get flamed; yes I am a bit irate!





iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

 

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra, Yamaha AVR RX-V1085


Create new topic


990 posts

Ultimate Geek

Subscriber

  # 1827771 23-Jul-2017 18:26
Send private message




iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

 

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra, Yamaha AVR RX-V1085


 
 
 
 




990 posts

Ultimate Geek

Subscriber

  # 1828197 24-Jul-2017 10:00
Send private message

Jase2985:

 

go here 

 

https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=218028

 

 

Received this from SMX Support

 

JUL 24, 2017  |  09:03AM NZST
Sigred Josue replied:

 

 

Hi *******,

 

Thanks for your email.

 

You have been provided the wrong contact details by the Geekzone member.

 

For any Xtra Mail query, please get in touch with Spark via 0800 22 55 98 or visit https://www.spark.co.nz/emailchanges/ for more information.

 

 

Regards,
SMX Support

 

As you can see that is not very helpful as it is about the email changes. In the end I searched within Spark and came up with reportphishing@xtra.co.nz




iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

 

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra, Yamaha AVR RX-V1085


8915 posts

Uber Geek

Lifetime subscriber

  # 1828562 24-Jul-2017 17:13
Send private message

zero issues doing it here


'That VDSL Cat'
11209 posts

Uber Geek

Trusted
Spark
Subscriber

  # 1828567 24-Jul-2017 17:18
Send private message

Hey @FineWine,

 

 

 

Can you DM me contact details including your xtra Email address.

 

I'll do some checks on this end along with ensuring this issue is not just isolated to your service.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




990 posts

Ultimate Geek

Subscriber

# 1833747 30-Jul-2017 15:12
Send private message

After some email exchanges with Spark Security and Abuse section all has been sorted. I must say though that the help pages & guides were not very helpful, more about that later.

 

Anyway for others that may have similar problems he is a general guide into how to deal with spam, phishing and any other nasty emails you want to Blacklist and mark as Spam.

 

1. Log into your Spark extra webmail based account (not your desktop mail program)
2. Highlight the offending email in the email listing in the middle column
3. Click on the BLUE menu hamburger select ‘Blacklist sender’ from the drop down menu
4. Next a small window will pop up to confirm your selection, click “Blacklist’. Now a new smaller window will pop up confirming that this has been completed successfully and will then fade away after a few seconds
5. Now just drag and drop the offending email over to the “Spam’ folder in the left column
6. If however that small confirmation windows says “! The address you are trying to block is already on your blacklist.” Then do the following
7. Click on the BLUE menu hamburger select and select ‘View source' from the drop down menu
8. A new window will open showing lots of alphanumeric characters, we are only interested in the very top line ‘Return-Path: <email address>
9. Highlight the email address between the two arrows < > and copy or write it down. Close that window
10. Click on the white menu hamburger to the far right of the orange menu tool bar and select ‘Settings’
11. Within ‘Settings’ click on the grey arrow next to ‘Email’ in the far left column to expand the list and then select ‘Blacklists’
12. Now in the large column to the right is a list of all your ‘Blacklisted’ addresses. Click on the large blue ‘ADD’ button
13. In the long oblong box that appears paste in or type in the offending email address and press ‘return’ or ‘enter’ on your keyboard.
14. The offending email address has been now been ‘Blacklisted’
15. Select EMAIL far left on the orange menu tool bar to return to all your emails and drag and drop the offending email into your “Spam’ folder

 

Hope all this was easy to follow

 

For Spam, phishing and all other suspicious nasty emails DO NOT click on any links especially if they say “LOG IN” here.

 

Report by forwarding these emails to: securityandabuse@spark.co.nz

 

In my post correspondence with Spark I pointed out that the “Help” section was not very helpful in this instance. Here is what I said;

 

I must point out that it took me quite some time to actually find my ‘Blacklist’ initially. There is NO ‘Help?' guides concerning ‘Blacklists’ or ‘Spam’. I slowly trawled through the following: Index & User Guide with no results. I am fairly computer savvy so I was able to find it and figure it all out eventually. Even using my browser “Find” within a page facility did not help.

 

I know you are trying to use an ‘Intelligent’ help facility but if you are in the ‘Email’ > ‘Blacklist’ area and you click on the “Help’ ? Top right it leads you to 3.3. Customising the Basic Settings. Would it not be better to lead you to instructions concerning Blacklists when it gets written.

 

There is no search facility for the “Help?” Guides. There should be a ‘Search’ facility to the right on the main ‘Orange’ menu bar which searches all the help & user guides. Also this ’Search’ facility should also be available on all the ‘Help?’ black menu bars far right. I also found the ‘Index’ link accidentally. Would it not be better to have that in the ‘Black' menu bar as well.

 

This is all something to pass onto SMX or whomever maintains the site. It is just common user friendly design philosophy.

 

Thanks to ‘Kristina’ & ‘AXL’ of Spark Security and Abuse section and ‘@hio77’ of these forums.

 

Cheers

 

 





iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

 

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra, Yamaha AVR RX-V1085


Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.