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8 posts

Wannabe Geek

# 222488 14-Aug-2017 13:44
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I have had on-going issues with xtra e-mail since converting from Yahoo with spam mail which I blacklist but still they come into my inbox, sometimes 2 or 3 a day.


It was a real battle to even get Spark to recognise there was a problem and we are currently on our 2nd referral to the "tier 2" investigation team.


The latest reply arrived today:


"Apologies for the late reply,


Our tier2 team has told me that the investigation is inconclusive,
they’re seeing that you have email addresses saved within your blacklist


Yet you still are getting emails from these particular people.


our tier2 believes that they could be using “something” that is hiding


Their real email addresses to prevent their emails to get blocked.




I'm beginning to have real worries about the standard of technical expertise with this company. I've used xtra for more years than I care to remember and I'm thinking it may well be time to consider what would be a huge project for us, and move to a new service.


These spammers seem to use a common e-mail addresses but on checking the source they originate from up to 10 different IP addresses. Surely there must be a way to filter these lovely people out of our lives!

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'That VDSL Cat'
11549 posts

Uber Geek


  # 1846395 14-Aug-2017 14:08
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Interesting reply there.




I suspect there may be some extra background which has been lost in translation.


mind sharing the case number? I work directly along side the Tier 2 xtramail guys.

#include <std_disclaimer>


Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

8 posts

Wannabe Geek

# 1846414 14-Aug-2017 14:29
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I don't believe I've ever been given a case number, let me just go back through all my e-mails.


I can tell you my contact is Dino Albert Villa and I have just vented my spleen to him on the matter.


I just checked all the old e-mails and found no case number. This started as calls to the support desk then a chat or two with the same team until Dino came on board.


My latest rant:


"Hello Dino,


I was hoping for something more constructive than this!


I'm beginning to have grave doubts about the technical expertise of this Company. Having worked for Telecom for 20 years myself, this sought of answer to an obvious serious technical issue is a real worry.


Despite the huge upheaval, I am now considering shifting to a new service. These issues have to be addressed.






Thanks for your interest.






'That VDSL Cat'
11549 posts

Uber Geek


  # 1846436 14-Aug-2017 15:03
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I don't believe I've ever been given a case number, let me just go back through all my e-mails.











Hey Roger,




Please pass me your email address, i'll pull up the case from there.




Dino takes on a fair few cases, so he's not aware of the number off the top of his head.

#include <std_disclaimer>


Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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