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82 posts

Master Geek

# 222512 15-Aug-2017 09:25
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I have been a long time subscriber to but since the change to SMX I do not get their regular newsletter.  I have spoken to them and they say that it is happening to a lot of their Xtra customers.


I want to add their domain to a whitelist but the instructions on the Spark site are lacking in this area.


Is it just simply a matter of creating a filter with a "Sender/From contains" and an Action of "Keep"?  Or am I being to hopeful?



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1978 posts

Uber Geek

  # 1847540 16-Aug-2017 12:59
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with a domain name like like, they shouldnt be surprised if emails are blocked by many spam & keyword filters
Sometimes being clever with a domain name isnt so clever after all.





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  # 1847556 16-Aug-2017 13:16
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I think SMX adheres to SPF rules so you may find that has specified which domains/servers handle mail on their behalf BUT perhaps they've misconfigued it - if it doesn't match the rule they've specified, SMX will drop it.


v=spf1 -all


It looks like they currently say they send mail via Office 365 and Amazon, anything else will be dropped. Wonder how they're delivering the mail out.






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Uber Geek


  # 1847577 16-Aug-2017 13:39
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I also suspect SPF blocking as they're sending from a IP that's not authorised.

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