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  Reply # 1853403 27-Aug-2017 19:54
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How do you mean they are hardwired? Do you have a master spiltter with a dedicated modem outlet?




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  Reply # 1853405 27-Aug-2017 20:00
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Only have a single phone point...
Speaking to spark right now they have seen no disconnections in 24 hours and they say less then 10 disconnections is normal in this timeframe, trying to explain to them that the dsl seems to remain up but ip cannot route past our router either via Ethernet or wireless seems to be near impossible
Speaking to their agent, she basically said that there was no more that spark could do... agghh!

I'm now going to build a nagios server to log the times when I can't reach an external site such as google or 4.2.2 2

 
 
 
 




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  Reply # 1853406 27-Aug-2017 20:02
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Yes, it's a hardwired master with a dedicated router output
This was replaced by spark

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  Reply # 1853408 27-Aug-2017 20:04
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Have you pm'd hio77?




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  Reply # 1853414 27-Aug-2017 20:14
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Yep have pm'ed

'That VDSL Cat'
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  Reply # 1853419 27-Aug-2017 21:03
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Thesmiths: Yep have pm'ed

 

 

 

yep pm received, came through as i hit Hamilton dropping my partner off, Looking now.  

 

 

 

Initial look over what has been posted in the thread though, i suspect we are looking at FEC errors causing your issue, which likely could be a line fault OR IW fault, depending on how aggressive and where that causation is.

 

Thing like this the spark first line reps are being taught, but realistically it is an advanced thing that chorus themselves indicate often should be raised to their assure team... only results here can be hit and miss just as any sort of center (There are some amazing people over in assure that have certainly gone to the nth degree so nothing against them!)

 

 

 

I'm pulling out my laptop now and i'll have a look over things for ya.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  Reply # 1853489 27-Aug-2017 21:27
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 Thank you hio77, any assistance is gratefully received...

 

 

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  Reply # 1853492 27-Aug-2017 21:35
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Okay so reviewing over this, I'm seeing a slight bit of FEC errors (I'm looking over your test following the conversation on Saturday.

 

 

 

FEC rates aren't particularly high, consistent yes but not where they would cause a user effect. 

 

I do however note periods of high upstream usage, What i suspect is you may be experiencing no data transfer due to high usage on your connection.

 

 

 

I'm not saying that definitely your own usage is causing this issue, I can definitely see you have had a pretty heavy amount of copper faults over time, Majority affecting your landline but obviously both go together.

 

Over the next 24 hours, Please note the times you are having no data transfer, I'll check in with ya and see how it all goes. Compare what we see network side to the user experience side.

 

 

 

i do note, there appears to have been a configuration issue on the CPE side on your last callout, which caused lack of data transmission.

 

I can't really comment past there as tech notes do not expand too much further, Appears this was a callout where your partner was spoken to however.

 

 

 

Lastly i do recommend an upgrade of the firmware on your HG630b there as it is a tad out of date.

 

i'll DM you with a few further details.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  Reply # 1853496 27-Aug-2017 21:45
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Thanks for that HIO77,

 

 

 

OK, data rates from this property could be a bit high - two daughters mainly on youtube and spotify and alike, so no major surprises there... I would upgrade to a faster service but not possible around here... VDSL is a non starter due to distance to the local exchange and cellular is a bit of a non starter as we seem to be in a bit of a dead zone, hence the dependency on a landline...

 

 

 

Iv set up a nagios server indoors thats pinging a few places in the internet and that will give me a log of when it cant reach those sites, so that will give me an internal 24 watch on the connection....

 

 

 

 




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  Reply # 1853502 27-Aug-2017 21:53
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Firmware now updated from Sparks site...

 

 

 

 


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  Reply # 1853503 27-Aug-2017 21:56
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Thesmiths:

 

Thanks for that HIO77,

 

 

 

OK, data rates from this property could be a bit high - two daughters mainly on youtube and spotify and alike, so no major surprises there... I would upgrade to a faster service but not possible around here... VDSL is a non starter due to distance to the local exchange and cellular is a bit of a non starter as we seem to be in a bit of a dead zone, hence the dependency on a landline...

 

 Iv set up a nagios server indoors thats pinging a few places in the internet and that will give me a log of when it cant reach those sites, so that will give me an internal 24 watch on the connection....

 

 

 

Excellent, Did checkout the area in terms of signal and neibouring lines thus no mention on cellular options.

 

 

 

I note that your in that weird zone, where chorus "think" you should be on VDSL, however realistically no way is this viable or doable.

 

One other thing i missed noting earlier is that recently you have moved from 12dB profiles right down to 6dB, and this has had a very nice gain on throughput by the looks of it. (recent PSTN fault aside ofcourses)





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  Reply # 1853509 27-Aug-2017 22:06
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Interesting that...

 

Spark did try to upgrade us to VDSL last year, as we supposedly live 0 ks from the local exchange... when the line engineer came around, he said that there was no way this was going to work as we are about 8-10 K away from the local exchange...

 

So perhaps its a throwback from that?

 

 




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  Reply # 1853510 27-Aug-2017 22:12
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New figures

 

 

 


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