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182 posts

Master Geek
+1 received by user: 58


Topic # 222950 5-Sep-2017 11:27
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Hoping someone can offer some advice.

 

My mother moved into a newly built house on a sub-divided section in Enable fibre area a few weeks ago.

 

Checking Chorus and Enable websites and calling Spark about a new connection revealed that the properly was listed as having no copper or fibre available.

 

Spoke to the developer who confirmed that there was Enable approved ducting already laid from the street to exterior of the house which I have confirmed.

 

Checking Enables website again showed that 3A, 3B and 3C all showed as fibre available but 3D (where my mother is) did not.

 

On 21st Aug I submitted an address check query to Enable via their website.

 

On 24th Aug I contacted Spark and they said their address management team would also contact Enable.

 

On 25th Aug Enable emailed me with a map showing the house numbering in their system. The error was that 3D was recorded as No. 3 in their system. I emailed Enable back with the correction.

 

On 31st Aug Enable confirmed "address is now available to the service providers to use to send us a fibre order" and I have confirmed it on their website.

 

On 3rd Aug I emailed the guy I've been dealing with at Spark about the Enable email and the answer was that Spark's address management teams are still waiting on an update from Enable.

 

I'm worried I have confused the process by logging a job with Enable at the same time Spark did.

 

Is there anyway to expedite this process or do I just have to wait for the process to run it's course.


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672 posts

Ultimate Geek
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Spark NZ

  Reply # 1858925 5-Sep-2017 13:12
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Flick me a private message with the full address details and I will look into it for you. It shouldn't be a drama to sort out at all.





The views expressed by me are not necessarily those of my employer Spark NZ Ltd



182 posts

Master Geek
+1 received by user: 58


  Reply # 1859488 6-Sep-2017 09:52
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Thanks, PM sent.


 
 
 
 


672 posts

Ultimate Geek
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Spark NZ

  Reply # 1860185 7-Sep-2017 10:32
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All sorted. You should be able to order now cool





The views expressed by me are not necessarily those of my employer Spark NZ Ltd



182 posts

Master Geek
+1 received by user: 58


  Reply # 1860284 7-Sep-2017 12:53
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Order is now placed, thank you so much.

 

It's great to have some progress.

 

Now just to wait for Enable to arrange appointments for scoping and install.




182 posts

Master Geek
+1 received by user: 58


  Reply # 1866531 14-Sep-2017 21:20
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Just a quick followup.

 

We had more complications because Enable's system decided consent was required even though the house was a new build that they had already installed the lead-in for.

 

Once we corrected that we went from booking -> scoping -> install in three working days which is fantastic. Fibre was connected and working at midday today.

 

Almost everyone I've dealt with at Spark and Enable have been very helpful and I've been very impressed.

 

It's just a pity that the initial incorrect information in Enable's systems turned what could have been 3 day turnaround into a 3 week drama followed by a three day turnaround.


6 posts

Wannabe Geek


  Reply # 1866556 14-Sep-2017 23:09
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Nice one, wish my Fibre install (at a new house build) went that smoothly.

 

Our new build is at the bottom of a shared driveway (with 2 other houses and 1 empty section).  For some reason when fibre was put in place for the 2 other houses someone didn't take it all the way to the final two sections (one of which is now mine).

 

So now awaiting for consents from the neighbours (2 houses are easy, empty section is owned by someone in North Island that may be missing).

 

Think they were allowing 30 days to obtain the consents, which is about to expire next week, at which point the order is canceled and i believe i go into a stand down queue for 6 months i was told. 

 

However will admit that talking to the people from Spark and Chorus they have been most helpful and courteous where possible, just the paperwork (or lack there of) that is getting in my way.   Being a new build i've been told there is no copper either so i can't even get standard ADSL hooked up.


6798 posts

Uber Geek
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  Reply # 1866584 15-Sep-2017 06:21
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@Surago once the new rules come in in october, you may be able to apply again and if its an easy install then the absent neighbour has 14 days i think to decline it, if no answer is heard then implied consent is given so hopefully this can work in your favour.


6 posts

Wannabe Geek


  Reply # 1866795 15-Sep-2017 12:01
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Oh sweet, hopefully that will help then.  Did find a blog post from chorus mentioned the 1st of October for rule changes.

 

 

 

Also a quick follow up i believe if i reapply with the same reference number that'll avoid the 6 month stand down too.  So fingers crossed.


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