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527 posts

Ultimate Geek
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Topic # 224035 30-Oct-2017 10:20
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Hi all,

 

I'm struggling with an unusual problem on my home network. Often, when connected to WiFi, my iPhone 6 (iOS 11.0.3) will "pause" or "hang" for roughly a minute before connecting to or refreshing webpages or apps.

 

If I switch off WiFi, the 4G (2degrees) service behaves normally.  Using WiFi at other locations, the phone behaves normally.  Other devices (Apple, Android, Microsoft and Linux based) on my home network behave normally.

 

I thought it was just a problem with my device for a while until my mother-in-law visited and connected to my home network.

 

She is also using a 2degrees mobile (Android) and experienced the same problems.

 

Any thoughts?  (It "feels" like a DNS timeout to me...)

 

 

 

Details here:

 

ISP:  Spark Unlimited Fibre 20/100

 

ONT: Chorus provided

 

Router: Spark supplied Huawei HG659b (Wireless transmitters disabled)

 

AP: Unifi UAP-AC-Pro

 

DNS settings on the router use the Spark recommended servers (122.56.237.1 and 210.55.111.1)

 

 

 

Thanks

 

:-)


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'That VDSL Cat'
7508 posts

Uber Geek
+1 received by user: 1489

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Spark
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  Reply # 1892472 30-Oct-2017 10:24
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DNS or DHCP errors i'd say this is.

 

 

 

more likely the later, is the HG659b doing the DHCP leases? how many devices does it show in the list?

 

If you factory reset the HG659b does the issue go away?

 

 

 

 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




527 posts

Ultimate Geek
+1 received by user: 449


  Reply # 1892496 30-Oct-2017 11:12
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Thanks

 

I'll check the DHCP leases and perform the factory reset tonight and update the thread.


 
 
 
 


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527 posts

Ultimate Geek
+1 received by user: 449


  Reply # 1893440 1-Nov-2017 08:44
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6FIEND:

 

Thanks

 

I'll check the DHCP leases and perform the factory reset tonight and update the thread.

 

 

Due to IRL time constraints, I'll need to update this info at the weekend.


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