Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




25 posts

Geek


Topic # 224042 30-Oct-2017 16:13
Send private message quote this post

Hi Everyone,

 

I'm just enquiring if anyone has successfully made this setup work. I've tried multiple devices with the same result.

 

Router - Spark HG659B with latest Spark Firmware V100R001C227B022

 

Data Stick - Spark Huawei E3531

 

I've followed the official instructions here

 

 https://www.spark.co.nz/help/internet-data/equipment/huawei/hg659-gateway/connect-via-3g-dongle-huawei-hg659-hg659b/

 

and no joy. It show stats, but says it cannot find a sim.

 

The data stick works fine in a PC.

 

Any ideas would be appreciated.

 

Thanks


Create new topic
'That VDSL Cat'
6655 posts

Uber Geek
+1 received by user: 1265

Trusted
Spark
Subscriber

  Reply # 1892777 30-Oct-2017 17:51
Send private message quote this post

Can't say i have seen this issue..

 

 

 

Sounds like you have done the right things, I'll see if i can't source a test device this week...





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


25579 posts

Uber Geek
+1 received by user: 5358

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 1892789 30-Oct-2017 18:30
Send private message quote this post

 Is that a supported dongle?

 

 


 
 
 
 


718 posts

Ultimate Geek
+1 received by user: 550

Trusted
Spark NZ

  Reply # 1892923 31-Oct-2017 08:58
One person supports this post
Send private message quote this post

sbiddle:

 

 Is that a supported dongle?

 

 

 

 

A valid question. From memory, when Spark first started supplying Huawei broadband routers, this functionality only worked with some of the older T Sticks (ZTE branded?) but not the newer ones.

 

Speaking to my significant other just now (who works in a Spark Business Hub), it appears this is still the case - she tells me that this functionality only works with a select few end of life T Sticks, not with any that we currently sell. She is going to get me the make and model of one that she knows does work, and I will post that info here shortly.

 

[EDIT: Our internal help database for the Huawei HG630b modem specifically notes that the Huawei E3531 stick can be used in the USB slot of that device. However the same help pages for the HG659 has no such confirmation. I am still trying to get more information]





The views expressed by me are not necessarily those of my employer Spark NZ Ltd



25 posts

Geek


Reply # 1893055 31-Oct-2017 11:48
Send private message quote this post

Thanks for the responses.

 

It'd be useful if I can get it working. I know I can always go and source other hardware, but this seemed like a neat ("supplier approved") package (with 4G backup) to deploy to a number of small equipment sites.

 

Both router and 4G Data stick were supplied by the Spark Business Hub. They seemed to think it should work and sent me a second mobile data stick when it initially didn't. 

 

I just want to make sure I haven't missed anything simple....

 

 

 

 


718 posts

Ultimate Geek
+1 received by user: 550

Trusted
Spark NZ

  Reply # 1893151 31-Oct-2017 14:22
Send private message quote this post

OK so according to reference material that I have just found, The Huawei HG659 WILL support a Huawei E3531 data stick plugged into the USB slot.

 

If it's not working, it has been suggested to me that you contact the Spark Broadband Help Desk for assistance with this.

 

Before you do that, it may be worth plugging the stick into a laptop connected to the internet and seeing if it's possible to update the stick to the latest software/firmware. I know you said you'd updated the modem to the latest firmware, but the stick itself may also require an update. This is second hand information so I can't state categorically that this will work, but it may be worth a try before contacting the help desk.

 

 

 

 

 





The views expressed by me are not necessarily those of my employer Spark NZ Ltd



25 posts

Geek


  Reply # 1896574 7-Nov-2017 09:07
Send private message quote this post

Thanks for all the responses. I'll give the firmware update a go again and see if that makes a difference.

 

I'll report back.


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33


Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36


Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53


Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50


Nokia 3310 to be available through Spark New Zealand
Posted 4-Nov-2017 13:31


Nest launches in New Zealand
Posted 4-Nov-2017 12:31


Active wholesale as Chorus tackles wireless challenge
Posted 3-Nov-2017 10:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.