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326 posts

Ultimate Geek
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Topic # 224272 10-Nov-2017 09:58
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Anyone here got any contacts with spark/xtra. My company had a email spamming issue and we have fixed it but xtra are blocking us. Trying to find contact to help me.





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1645 posts

Uber Geek
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  Reply # 1898709 10-Nov-2017 10:26
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You mean your smtp server IP is blocked from sending emails?

Linux

5299 posts

Uber Geek
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  Reply # 1898725 10-Nov-2017 10:31
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Is Xtra blocking you or the receiver?

IIRC in the VF days you'd be locked out for a time period after sending spam. Also I believe VF locked the logins.

Have you tried calling them as you should do in the first instance. If this is a business connection support should be very easily accessible and informative.



 
 
 
 




326 posts

Ultimate Geek
+1 received by user: 15


  Reply # 1898730 10-Nov-2017 10:33
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Linux: You mean your smtp server IP is blocked from sending emails?

Linux

 

 

 

xtra are blocking any emails sent to @xtra.co.nz from our domain.





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326 posts

Ultimate Geek
+1 received by user: 15


  Reply # 1898740 10-Nov-2017 10:42
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Coil:

 

Is Xtra blocking you or the receiver?

IIRC in the VF days you'd be locked out for a time period after sending spam. Also I believe VF locked the logins.

Have you tried calling them as you should do in the first instance. If this is a business connection support should be very easily accessible and informative.


 

 

thanks i thought of calling them but was hoping for a online talk. One hold now.





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  Reply # 1898742 10-Nov-2017 10:47
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waikariboy:

 

xtra are blocking any emails sent to @xtra.co.nz from our domain.

 

 

have you checked your domain/Ip on the various blacklisting sites ? That should be your 1st step.
You may need to get it delisted from a (global) blacklist

 

I assume your SPF & PTR are correct ?


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  Reply # 1898747 10-Nov-2017 10:57
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1101:

 

waikariboy:

 

xtra are blocking any emails sent to @xtra.co.nz from our domain.

 

 

have you checked your domain/Ip on the various blacklisting sites ? That should be your 1st step.
You may need to get it delisted from a (global) blacklist

 

I assume your SPF & PTR are correct ?

 

 

 

 

After reading the reply to my comment I can see its his own domain. This will be it.

Good luck.... 


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