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194 posts

Master Geek
+1 received by user: 65


Topic # 225569 24-Nov-2017 15:16
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I wished to change my unlimited data plan back to 120gbs.  upon requesting this I was told I had a 24mth plan and there was a termination fee. I was also informed this was because I had a Netflix account

 

Upon challenging this over the last couple of days They say when I upgraded to Unlimited I agreed to this Netflix account which is free for a year. To my knowledge I did not agree to this. I actually always thought I was unlimited since getting fibre back in 2015.  I have been a Spark/Telecom customer for longer than I can remember probably 20+ years. As a result of this I am now going to change my provider.  The termination fee is I believe $199.00 which I am going to refuse to pay. The stupid part about all of this is I was only requesting a change in Data plan.  It was not going to cost them anything now new modem or setup fee. How stupid can they be. they have now lost a loyal and supportive customer who promoted them to my friends.  They are now going to lose around $1200.00 a year from me for the sake of bad customer services. Good  Bye Spark I hope you don't treat your other long term customers like this


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755 posts

Ultimate Geek
+1 received by user: 593

Trusted
Spark NZ

  Reply # 1907163 24-Nov-2017 15:34
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This issue is easily resolved. Can you please send me a private message with your account number and contact details, and I will look into this for you.





The views expressed by me are not necessarily those of my employer Spark NZ Ltd



194 posts

Master Geek
+1 received by user: 65


  Reply # 1907181 24-Nov-2017 16:10
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Thanks

 

Details sent


 
 
 
 


755 posts

Ultimate Geek
+1 received by user: 593

Trusted
Spark NZ

  Reply # 1908230 27-Nov-2017 08:05
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gulfa:

 

Thanks

 

Details sent

 

 

I haven't received any message from you. Can you check and send it again? Thanks :)





The views expressed by me are not necessarily those of my employer Spark NZ Ltd



194 posts

Master Geek
+1 received by user: 65


  Reply # 1908232 27-Nov-2017 08:10
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I have sent details again see how that goes 

 

Thanks


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