My internet has been on and off for ten months, literally off for 20 times a day

Forums › Spark New Zealand (including Skinny and BigPipe) › My internet has been on and off for ten months, literally off for 20 times a day

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RunningMan

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#1982593 24-Mar-2018 17:05

Tim1234:

Question is, what is the best way to deal with this?

Firstly, log a fault with your ISP.

Secondly, reply to any questions from either the ISP, or others around here who can help you - without supplying information, nobody can either help and/or advise you what else to do.

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#1994122 11-Apr-2018 09:49

@tim1234 we are still waiting for a response anytime in 2018 would be nice

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MikeAqua

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#1994140 11-Apr-2018 10:08

Ring the accounts dept and tell them you will be refraining from paying your bill until they get your internet working. Then you will get some service.

Mike

dfnt

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#1994155 11-Apr-2018 10:20

Maybe his internet is being disrupted hence not being able to post

xpd

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#1994162 11-Apr-2018 10:26

nas:

Maybe his internet is being disrupted hence not being able to post

Better ring his ISP then.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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hio77

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#1994292 11-Apr-2018 15:32

MikeAqua:

Ring the accounts dept and tell them you will be refraining from paying your bill until they get your internet working. Then you will get some service.

Please never do this.

particularly not for spark, our faults teams are fully capable of handling this.

All kicking a big complaint stint does is delays things getting through to say... myself, to give things a prod which front line can do and will do for you anyway.

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nakedmolerat

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#1994326 11-Apr-2018 16:19

@Tim1234

5 posts... 5 topics...

@Linux

will we get the reply this year or never? This dude is mysterious..

quickymart

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#1994404 11-Apr-2018 19:08

Is he ever coming back? If so, will this be in the form of a new thread with one post by him and he never says anything else?

xpd

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#1994558 12-Apr-2018 07:38

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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Tim1234

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#1997334 16-Apr-2018 22:39

I'm sorry guys, the internet got cancelled and I just went and used a cyber cafe to get by. A big thanks for the understanding to "A VDSL cat", you're a quality human being.

So I take it the "your connection has been interupted is a common thing, going by the sarcastic comment above. Is this forum always so lovely?

Guys, really, this forum is pretty awkward to use. Often I find help elsewhere and then lack the tenacity to rediscover my login and which place I posted this.

hio77

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#1997338 16-Apr-2018 22:52

Tim1234:

I'm sorry guys, the internet got cancelled and I just went and used a cyber cafe to get by. A big thanks for the understanding to "A VDSL cat", you're a quality human being.

So I take it the "your connection has been interupted is a common thing, going by the sarcastic comment above. Is this forum always so lovely?

Understanding frustration and learning to work with it not against it goes a long way in customer service.

Little story for context..

we had a walk in off the street. Head office in auckland upset about his disconnections and experience.

he got bought down to my office, and the team and I assisted where possible.

Turned out it was actually a very easy fix and not at all a hassle.

Thing is, that person had alot of other things going on in his personal life. the Internet simply assisted in these issues becoming less of a stress.

Experience taught me alot about people. It's easy to get fixated on a certain issue is major.

on average about 20-30% of faults on copper connections are frequent disconnections.

about 60% of these clear up within 3 days, the rest tend to stay ongoing till resolved. (the earlier i'm suspecting ddDLM plays a hand in for anyone reading along)

Disconnections are some of the hardest faults to get sorted, it could be as simple as a cable slightly loose or a filter missing.. Or as extreme as a line fault, a linecard issue etc. It often takes some work to resolve.

often this requires monitoring, double checking etc. All of this can go hit and miss for many reasons.

As your connection is now disconnected, kinda moot to look into things.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

quickymart

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#1997341 16-Apr-2018 23:17

Tim1234:

I'm sorry guys, the internet got cancelled and I just went and used a cyber cafe to get by. A big thanks for the understanding to "A VDSL cat", you're a quality human being.

So I take it the "your connection has been interupted is a common thing, going by the sarcastic comment above. Is this forum always so lovely?

Guys, really, this forum is pretty awkward to use. Often I find help elsewhere and then lack the tenacity to rediscover my login and which place I posted this.

I guess the issue is you seem to have a habit (as far as I can tell) of making new threads asking for help, and that's your sole post. You never come back and say "thanks, it worked" or "it didn't, I tried such-and-such which fixed it". Okay, your internet got disconnected this time, but some followup from you (since most people on here are taking their time to help you) would be nice. Just my 2c.

michaelmurfy

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#1997352 16-Apr-2018 23:52

@Tim1234 People here are just trying to be helpful but when somebody opens a thread asking for help and never comes back it makes things rather annoying for some, especially those trying to help.

I'm sure that @hio77 will be always happy to help. I see a few threads now of you posting about this, if you're still on Spark (and not fully disconnected) and need help then flick him a DM however if you do, then please respond if he requires more information in a timely matter. Otherwise, there is always Spark / Skinny Wireless Broadband if you'd just like a stable service.

Anyway all the best. Before this gets out of hand and off-topic I am considering this resolved and locking it. Please feel free to request an unlock of this thread if you're needing to add more information to this but be prepared to be asked questions if you do by others in this community.

Michael Murphy | https://murfy.nz
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