Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
4743 posts

Uber Geek
+1 received by user: 1451


  Reply # 1982593 24-Mar-2018 17:05
3 people support this post
Send private message

Tim1234:

 

Question is, what is the best way to deal with this?

 

 

Firstly, log a fault with your ISP.

 

Secondly, reply to any questions from either the ISP, or others around here who can help you - without supplying information, nobody can either help and/or advise you what else to do.


21842 posts

Uber Geek
+1 received by user: 1511

Trusted
Lifetime subscriber

Reply # 1994122 11-Apr-2018 09:49
Send private message

@tim1234 we are still waiting for a response anytime in 2018 would be nice

 

Linux 





Ex JohnR VodafoneNZ 17 years 4 days

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
3989 posts

Uber Geek
+1 received by user: 1571


  Reply # 1994140 11-Apr-2018 10:08
Send private message

Ring the accounts dept and tell them you will be refraining from paying your bill until they get your internet working.  Then you will get some service.





Mike

nas

352 posts

Ultimate Geek
+1 received by user: 169


  Reply # 1994155 11-Apr-2018 10:20
Send private message

Maybe his internet is being disrupted hence not being able to post


xpd

The Overrated Raccoons
8690 posts

Uber Geek
+1 received by user: 1251

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1994162 11-Apr-2018 10:26
One person supports this post
Send private message

nas:

 

Maybe his internet is being disrupted hence not being able to post

 

 

Better ring his ISP then.

 

 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz

 

Sea of Thieves Down Under


'That VDSL Cat'
7546 posts

Uber Geek
+1 received by user: 1524

Trusted
Spark
Subscriber

  Reply # 1994292 11-Apr-2018 15:32
4 people support this post
Send private message

MikeAqua:

 

Ring the accounts dept and tell them you will be refraining from paying your bill until they get your internet working.  Then you will get some service.

 

 

Please never do this.

 

particularly not for spark, our faults teams are fully capable of handling this.

 

 

 

All kicking a big complaint stint does is delays things getting through to say... myself, to give things a prod which front line can do and will do for you anyway.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


4385 posts

Uber Geek
+1 received by user: 819

Trusted
Lifetime subscriber

  Reply # 1994326 11-Apr-2018 16:19
One person supports this post
Send private message

@Tim1234

5 posts... 5 topics...

@Linux

will we get the reply this year or never? This dude is mysterious..





3532 posts

Uber Geek
+1 received by user: 699


  Reply # 1994404 11-Apr-2018 19:08
3 people support this post
Send private message

Is he ever coming back? If so, will this be in the form of a new thread with one post by him and he never says anything else?


xpd

The Overrated Raccoons
8690 posts

Uber Geek
+1 received by user: 1251

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1994558 12-Apr-2018 07:38
Send private message





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz

 

Sea of Thieves Down Under




6 posts

Wannabe Geek


  Reply # 1997334 16-Apr-2018 22:39
Send private message

I'm sorry guys, the internet got cancelled and I just went and used a cyber cafe to get by. A big thanks for the understanding to "A VDSL cat", you're a quality human being.

 

 

 

So I take it the "your connection has been interupted is a common thing, going by the sarcastic comment above. Is this forum always so lovely?

 

 

 

Guys, really, this forum is pretty awkward to use. Often I find help elsewhere and then lack the tenacity to rediscover my login and which place I posted this.


'That VDSL Cat'
7546 posts

Uber Geek
+1 received by user: 1524

Trusted
Spark
Subscriber

  Reply # 1997338 16-Apr-2018 22:52
One person supports this post
Send private message

Tim1234:

 

I'm sorry guys, the internet got cancelled and I just went and used a cyber cafe to get by. A big thanks for the understanding to "A VDSL cat", you're a quality human being.

 

 

 

So I take it the "your connection has been interupted is a common thing, going by the sarcastic comment above. Is this forum always so lovely?

 

 

Understanding frustration and learning to work with it not against it goes a long way in customer service.

 

Little story for context..

 

we had a walk in off the street. Head office in auckland upset about his disconnections and experience.

 

 

 

he got bought down to my office, and the team and I assisted where possible.

 

Turned out it was actually a very easy fix and not at all a hassle.

 

 

 

Thing is, that person had alot of other things going on in his personal life. the Internet simply assisted in these issues becoming less of a stress.

 

Experience taught me alot about people. It's easy to get fixated on a certain issue is major.

 

 

 

 

 

 

 

on average about 20-30% of faults on copper connections are frequent disconnections.

 

about 60% of these clear up within 3 days, the rest tend to stay ongoing till resolved. (the earlier i'm suspecting ddDLM plays a hand in for anyone reading along)

 

 

 

 

 

Disconnections are some of the hardest faults to get sorted, it could be as simple as a cable slightly loose or a filter missing.. Or as extreme as a line fault, a linecard issue etc. It often takes some work to resolve.

 

often this requires monitoring, double checking etc. All of this can go hit and miss for many reasons.

 

 

 

 

 

As your connection is now disconnected, kinda moot to look into things.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


3532 posts

Uber Geek
+1 received by user: 699


  Reply # 1997341 16-Apr-2018 23:17
2 people support this post
Send private message

Tim1234:

 

I'm sorry guys, the internet got cancelled and I just went and used a cyber cafe to get by. A big thanks for the understanding to "A VDSL cat", you're a quality human being.

 

 

 

So I take it the "your connection has been interupted is a common thing, going by the sarcastic comment above. Is this forum always so lovely?

 

 

 

Guys, really, this forum is pretty awkward to use. Often I find help elsewhere and then lack the tenacity to rediscover my login and which place I posted this.

 

 

I guess the issue is you seem to have a habit (as far as I can tell) of making new threads asking for help, and that's your sole post. You never come back and say "thanks, it worked" or "it didn't, I tried such-and-such which fixed it". Okay, your internet got disconnected this time, but some followup from you (since most people on here are taking their time to help you) would be nice. Just my 2c.


Meow
7284 posts

Uber Geek
+1 received by user: 3482

Moderator
Trusted
Lifetime subscriber

  Reply # 1997352 16-Apr-2018 23:52
4 people support this post
Send private message

@Tim1234 People here are just trying to be helpful but when somebody opens a thread asking for help and never comes back it makes things rather annoying for some, especially those trying to help.

 

I'm sure that @hio77 will be always happy to help. I see a few threads now of you posting about this, if you're still on Spark (and not fully disconnected) and need help then flick him a DM however if you do, then please respond if he requires more information in a timely matter. Otherwise, there is always Spark / Skinny Wireless Broadband if you'd just like a stable service.

 

Anyway all the best. Before this gets out of hand and off-topic I am considering this resolved and locking it. Please feel free to request an unlock of this thread if you're needing to add more information to this but be prepared to be asked questions if you do by others in this community.





1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Opera launches new mobile browser: Opera Touch
Posted 25-Apr-2018 20:45


TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.