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8 posts

Wannabe Geek

# 236399 31-May-2018 13:08
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Is anyone else on Spark having issues accessing some websites.


I've noticed for a couple of years that certain websites will not load via Spark. is my go to address to test whether there are issues if I am having problems (Daily Mail always seems to fail if Spark is having DNS issues). See below for the message chrome browser gives when the server IP address cannot be found.


Is this just me, or is this a known issue?


Daily Mail can't be reached




This site can’t be reached’s server IP address could not be found.






  • Checking the connection
  • Checking the proxy, firewall and DNS configuration
  • Running Windows Network Diagnostics













Check your Internet connection


Check any cables and reboot any routers, modems or other network devices you may be using.




Check your DNS settings


Contact your network administrator if you're not sure what this means.




Try disabling network prediction


Go to the Chrome menu > Settings > + Show advanced settings and deselect "Use a prediction service to load pages more quickly". If this does not resolve the issue, we recommend selecting this option again for improved performance.




Allow Chrome to access the network in your firewall or antivirus settings.


If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.




If you use a proxy server…


Check your proxy settings or contact your network administrator to make sure that the proxy server is working. If you don't believe you should be using a proxy server: Go to the Chrome menu > Settings > + Show advanced settings > Change proxy settings… > LAN Settings and deselect "Use a proxy server for your LAN".



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541 posts

Ultimate Geek


  # 2026211 31-May-2018 13:18
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On Spark fibre, works for me. 





'That VDSL Cat'
11174 posts

Uber Geek


  # 2026228 31-May-2018 13:55
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Hows the connection itself working?




normally when people complain dns isn't working, they are actually disconnecting.

#include <std_disclaimer>


Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.



8 posts

Wannabe Geek

  # 2026234 31-May-2018 14:05
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I presume we are on either UFB or broadband. Connection seems fine although its not always that fast. I just did a Google speed test - 






31.9 Mbps download




2.57 Mbps upload





Latency: 63 ms


Server: Auckland





Not exactly stellar performance but that could be our network infrastructure.


8 posts

Wannabe Geek

  # 2026235 31-May-2018 14:05
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still not working. I've asked our office manager to raise it with our IT support.

'That VDSL Cat'
11174 posts

Uber Geek


  # 2026266 31-May-2018 14:11
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i suspect your on VDSL based on those numbers.




this could be frequently disconnecting...

#include <std_disclaimer>


Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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