Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


3g



323 posts

Ultimate Geek
+1 received by user: 22


Topic # 23715 7-Jul-2008 21:11
Send private message

I bought 4 Vodafone Blackberry Curves earlier this year - all with standard BB voice plans + data plans.

The problem that we've recently discovered is that it's impossible to call these phones from:
(1) Telecom Mobiles
(2) Telecom Landlines
(3) Telstra Home Lines

When you try calling from these locations, you get a Telecom message saying that the number is invalid or inactive.

We can call them from:
(1) Vodafone mobiles
(2) Telstra Business lines

We have:
- Put the SIM cards into other standard phones
- Swapped the SIM cards (ie got new SIM cards issued)

But we keep getting the same message.

Our local Vodafone account staff were excellent (and tried everything they could), but Vodafone engineering were pretty much useless. I totally understand that it's quite possibly not a problem at their end, but having a monthly spend of thousands of dollars per month, I would have thought they would have put more energy into solving the problem for this.
Roll on November...


Anyway, back to the problem - anybody got any ideas?
It sounds like some sort of inter-connect issue - but NOBODY wants to know about it.
Vodafone don't want to know, and Telecom (while sympathetic, especially since I am also a Telecom mobile customer) haven't got a major incentive to solve it as there isn't a lot of money in it for them.

Any suggestions will be gratefully received.

Nigel H.


Create new topic
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 144105 7-Jul-2008 21:16
Send private message

Could be only 2 issues

1)Voice MSISDN is not attached to bearer service T11 in HLR
2) Numbering plan not on telecom network

I bet the issue is number (1) have you got a INC number that I can look at. This is easily over looked.

The MSISDN will be attached to bearer T21 or T22

John

BDFL - Memuneh
58938 posts

Uber Geek
+1 received by user: 10303

Administrator
Trusted
Geekzone
Subscriber

 
 
 
 


3g



323 posts

Ultimate Geek
+1 received by user: 22


  Reply # 144113 7-Jul-2008 21:27
Send private message

freitasm:

And what the first numbers? 021 xxx?



Funnily enough, all the same - 021 867

Nigel H.

BDFL - Memuneh
58938 posts

Uber Geek
+1 received by user: 10303

Administrator
Trusted
Geekzone
Subscriber

Reply # 144116 7-Jul-2008 21:31
Send private message

Perhaps somewhere Telecom is filtering something and instead of 021 867 it's getting 0867, those odd prefix used for ISP dial up access?

Stupid, but you never know?




19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 144119 7-Jul-2008 21:32
Send private message

freitasm: Perhaps somewhere Telecom is filtering something and instead of 021 867 it's getting 0867, those odd prefix used for ISP dial up access?

Stupid, but you never know?


Nope!

BDFL - Memuneh
58938 posts

Uber Geek
+1 received by user: 10303

Administrator
Trusted
Geekzone
Subscriber

Reply # 144121 7-Jul-2008 21:33
Send private message
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 144123 7-Jul-2008 21:34
Send private message

freitasm: Ok, so you seem to know why it's not working then?


My first post in this thread trust me.

Its nothing to do with interconnect

3g



323 posts

Ultimate Geek
+1 received by user: 22


  Reply # 144124 7-Jul-2008 21:35
Send private message

freitasm: Perhaps somewhere Telecom is filtering something and instead of 021 867 it's getting 0867, those odd prefix used for ISP dial up access?

Stupid, but you never know?


Heheh - that idea ran through my mind as well.
I suggested that to someone (Vodafone I think), but they didn't think it was likely.

Unfortunately I've been around long enough to learn that these issues often turn out to be something stupid 8-).

NH

BDFL - Memuneh
58938 posts

Uber Geek
+1 received by user: 10303

Administrator
Trusted
Geekzone
Subscriber

Reply # 144126 7-Jul-2008 21:36
Send private message

I didn't even see your first post - so many posts flying around here tonight that I just replied to the OP - sometime I start a reply and take a few minutes so probably you posted in between.

Possibly...




19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


Reply # 144129 7-Jul-2008 21:37
Send private message

The answer is in my first post folks!

Trust me!! taking bets as well

3G PM sent to you! its a easy fix

3g



323 posts

Ultimate Geek
+1 received by user: 22


  Reply # 144131 7-Jul-2008 21:39
Send private message

johnr: Could be only 2 issues

1)Voice MSISDN is not attached to bearer service T11 in HLR
2) Numbering plan not on telecom network

I bet the issue is number (1) have you got a INC number that I can look at. This is easily over looked.

The MSISDN will be attached to bearer T21 or T22

John


Hi John,

First - thanks for your time on this.

<stupid_question_time>
What's an INC number?
</stupid_question_time>

Nigel H.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 144133 7-Jul-2008 21:42
Send private message

If the job had gone to the tech team you would have incident number INC

Pease read your PMs

3g



323 posts

Ultimate Geek
+1 received by user: 22


  Reply # 144160 7-Jul-2008 22:02
Send private message

OK - Vodafone (or should I say Johnr) wins the prize for getting this one solved.

Thanks for your time and effort John - it's EXTREMELY appreciated.

Paul B - if you're listening - make sure John gets a bonus this month 8-).

Mauricio - thanks for providing this site - I only wish I had posted this problem a few weeks ago, instead of spending so much time on hold with Vodafone & Telecom 8-).

Nigel H.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vocus New Zealand on the block as Aussies bail
Posted 23-Oct-2017 17:06


Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29


Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.