I think NZ is fantastic, for the simple fact that you can interact with an ISP as a business, on a tech forum and get a straight answer! Cheers @bigpipenz
Thanks for your patience Dave, and sorry that we didn't get back in touch within the timeframe we promised. If you do ever have any problems again, and you need an answer quickly (i.e. if your connection's down) we strongly encourage you to come through live chat; it's in real time, and we have staff on it between the hours of 8am-10pm. We do a fair amount of troubleshooting over it and find it's a much quicker way of doing troubleshooting.
Just wanted to touch on a few of the points raised in this thread: with the move to Spark's network, the Static IP conflict that itxtme and dan have raised won't be a problem anymore as it won't be possible to assign a Static IP to two different connections. At this stage, we don't have any immediate plans to change pricing but it's something that has been bought up a few times, so I'll bring up the feedback you've provided with the people making pricing decisions.
I want to make sure this is permanently resolved, so I'll send you an email in the next few minutes.