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canoe
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  #2049709 5-Jul-2018 12:36
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My sentiments exactly. I tried explaining to the lady I was speaking with that i understood CG-NAT and needed to discuss my issue with someone more technical. She said that there wasn't any one and she had asked her team tech leader about my issue. I then asked if there was a different team to deal with this if my account is a business account ? she said no, those calls come to her team asa well !!

 

To her credit she took my details and did go off and ask further then call me back, ironically just after I got everything working, to tell me that no one could say for certain that the static IP would enable use of port forwarding. She was also a Kiwi and easy to talk with so good on SPARK for hiring Kiwis.

 

I pointed out that the FAQ section of the product webpage has a list of what is not supported on these connections and portforwarding is NOT LISTED at all as not supported. I then asked if SPARK liked to advertise falsely so they can keep getting fined large amounts of money by the commerce commission. Didn't get an answer to that. I also said that if they are pushing these connections ahead of the RWC streaming, more and more people are going to ask how they monitor their security cameras while away from home. Don't think she understood that issue either.

 

our case ref so you can pull the voice recordings: 231456634125

 

 

 

 

 

Mod Edit MM: Removed personal contact details. 

 

 

 

 

 

 


hio77
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  #2049764 5-Jul-2018 13:21
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@canoe i'd probably remove your full details from there :)

 

 

 

in both cases, initially they have done the right thing and looked into internal content base.

 

I've had a chat with the content folk to get this updated.

 

 

 

I understand there is a bit of a weirdity in doing it in the modem ui - i personally have never tested this.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


 
 
 
 


canoe
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  #2049782 5-Jul-2018 13:28
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Thanks for that , she did say that she had different content in the internal SPARK site than what the public got to see which i thought was a touch annoying smile

 

re the port forwarding settings, the router interface is as good as any cheap router:  settings -> virtual server -> add 

 

Thanks for all the help

 

 

 

Peter

 

 

 

 


hio77
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  #2049794 5-Jul-2018 13:35
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canoe:

Thanks for that , she did say that she had different content in the internal SPARK site than what the public got to see which i thought was a touch annoying smile


re the port forwarding settings, the router interface is as good as any cheap router:  settings -> virtual server -> add 


Thanks for all the help


 


Peter


 


 



The internal content is 95% the same, normally its just set out in a way that makes it easy for agents to navigate while on a call (less fluff, ux etx)
Exception is Ofcourse the information that shouldn't be public anyway..

Great to know it was easy! Are you on the 618 or b315s?




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


canoe
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#2049928 5-Jul-2018 16:17
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our customer is using the B315s-607 mainly because that was all that was in stock at the SPARK shop at Ponsonby last week.

 

What I meant about the internal info being different from the public info was this:  when i began trying to fix this issue, i started by having a chat session. here is the relevant bit from the chat transcript:

 

00:08:55 Spark Customer : Hi Elizabeth, we have a new SPARK 4G internet connection here and i need to configure portforwarding. can you help with that ?
00:10:09 Elizabeth : oh I see, that might be better to speak with our wireless broadband team 😲
00:10:26 Elizabeth : from what I could find out it says that "The Spark-supplied Wireless Broadband modem does not support port forwarding." 
00:12:09 Spark Customer : where does it say that ? the product page has a list of thinhgs it does not do and portforwarding is not listed ... also the static IP application form says I can apply for a static ip for a wireless connection ...
00:13:01 Spark Customer : how will we see our security cameras ?
00:13:56 Elizabeth : it says on our internal site 😉 - but I would recommend getting the information checked out by the wireless broadband team 👍 - Static ip you can apply for but port forwarding I'm not too sure 😲 Did you want me to arrange a call back for you?

 

This is from Chat Transcript - Spark Ref: 180704-102516.

 

"Elizabeth" did arrange a call-back and the support woman i mentioned earlier did call back quicker than indicated so all good there.

 

so i was annoyed that a major showstopper like that was displayed internally but not on the public website. Luckily for us it does work smile

 

 


RunningMan
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  #2049933 5-Jul-2018 16:25
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canoe:[snip]
00:13:01 Spark Customer : how will we see our security cameras ?

 

 

Not by forwarding ports to them from your public IP address I hope.


canoe
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  #2049936 5-Jul-2018 16:28
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is there a DVR (or NAS) out there that has a app for IOS or andriod that doesn't require a portforward to the DVR ?

 

sorry for any confusion - when i said "how will we see our security cameras ?" i was trying to keep the conversation with the SPARK personal as simple as possible. Yes I meant the DVR.


 
 
 
 


RunningMan
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  #2049945 5-Jul-2018 16:38
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Far more secure to use a VPN. A good portion of the (particularly low end) systems are full of security issues if exposed to the internet.

 

https://www.geekzone.co.nz/forums.asp?forumid=66&topicid=214474


canoe
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  #2049969 5-Jul-2018 16:42
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Thanks yes I'm with you there but the SPARK 4G router has no VPN capability and if I try to use the onsite Synology NAS as the VPN endpoint, I'm back to having to do port forwarding. For sure, on a VDSL or UFB our router choices are much more extensive. (which is also why i was asking if I could use the sim from the Huawei in a better 4G router)


coffeebaron
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  #2050125 5-Jul-2018 21:25
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Ubiquiti's NVR can attach to cloud account + Android & iOS apps. No port forwarding required.




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hio77
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  #2050164 5-Jul-2018 21:38
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canoe:

 

so i was annoyed that a major showstopper like that was displayed internally but not on the public website. Luckily for us it does work smile

 

 

Notice publicly we don't say it doesn't work.. that's because it does :)

 

 

 

As noted before, I've put through for this to be updated.

 

in terms of a usecase, there isn't really one were static ip would be a thing with no ability to forward, apart from firewall rule requirements for access maybe? but then there are like hundreds of ways of doing that too..





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


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