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Wannabe Geek
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Topic # 238164 5-Jul-2018 12:47
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In the past few days, our domain seems to have been blacklisted by xtra. We are a small business trying to send emails to our customers.

 

Our emails are DKIM signed, and we have SPF records set up.

 

I can send two identical emails from the same server, just with different domains, and only one of our domains is blocked (so... not an RBL problem).

 

 

 

I can't see how/who to contact at Xtra to start resolving this issue... does anyone know who to contact?

 

 

 

edit: this is the error message:

 

host mx.xtra.co.nz [210.55.143.33]
SMTP error from remote mail server after end of data:
554 5.7.1 Message rejected due to possible spam content

 

 

 

Cheers,

 

Mike.

 

 


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xpd

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  Reply # 2049881 5-Jul-2018 15:27
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They use SMX I believe - I'm having same issue trying to contact Trademe buyers on Xtra accounts.

 

I did ask for assistance from Spark on Twitter but got someone who obviously didnt know much about the email filtering system, so went nowhere. 

 

 





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  Reply # 2049884 5-Jul-2018 15:31
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Give our business helpdesk a call, they will be able to organize for this to go back to SMX.

 

 

 

Likely you have some content the same filter is suspecting is spam content. (suspect your footer..)





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  Reply # 2055657 13-Jul-2018 10:56
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This is also affecting a club domain I manage. The day prior, emails sent fine to Xtra members, but last night it started rejecting.

 

Something gone awry overnight.





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