Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
scuwp
3342 posts

Uber Geek


  #2051067 7-Jul-2018 12:51
Send private message

Stop banging your head against a brick wall with the retailer and deal directly with Apple. Being right on principle won’t help you get your phone sorted. I agree they have the right to repair it.




Always be yourself, unless you can be Batman, then always be the Batman



mattwnz
16826 posts

Uber Geek


  #2051076 7-Jul-2018 13:17
Send private message

Hasn't he given them the opportunity to repair though, as didn't he already get it assessed, and they sent it back saying they couldn't find any problem with it?.  I have had something similar myself where it was away for a few weeks, they couldn't replicate the problem and it was returned. IMO it is best to deal with the retailer under the CGA, and to only deal with the manufacturer if that fails or they have gone out of business. Dealing with some manufacturers under the CGA can be very difficult I have found, and it can be difficult to get a refund from them if you didn't buy it directly off them. 

 

What I would do is write to the manager with a Consumer template 'letter that gets results'


 
 
 
 


mattwnz
16826 posts

Uber Geek


  #2051085 7-Jul-2018 13:30
Send private message

It is a big pity we don't have apple stores in NZ, because this is the type of problem that they would likely be able to solve instore.


1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS1621+ 
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.