Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
3142 posts

Uber Geek
+1 received by user: 1609


  Reply # 2051067 7-Jul-2018 12:51
2 people support this post
Send private message

Stop banging your head against a brick wall with the retailer and deal directly with Apple. Being right on principle won’t help you get your phone sorted. I agree they have the right to repair it.




Always be yourself, unless you can be Batman, then always be the Batman



14665 posts

Uber Geek
+1 received by user: 1969


  Reply # 2051076 7-Jul-2018 13:17
Send private message

Hasn't he given them the opportunity to repair though, as didn't he already get it assessed, and they sent it back saying they couldn't find any problem with it?.  I have had something similar myself where it was away for a few weeks, they couldn't replicate the problem and it was returned. IMO it is best to deal with the retailer under the CGA, and to only deal with the manufacturer if that fails or they have gone out of business. Dealing with some manufacturers under the CGA can be very difficult I have found, and it can be difficult to get a refund from them if you didn't buy it directly off them. 

 

What I would do is write to the manager with a Consumer template 'letter that gets results'


 
 
 
 


14665 posts

Uber Geek
+1 received by user: 1969


  Reply # 2051085 7-Jul-2018 13:30
Send private message

It is a big pity we don't have apple stores in NZ, because this is the type of problem that they would likely be able to solve instore.


1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon introduces new Kindle with adjustable front light
Posted 21-Mar-2019 20:14


A call from the companies providing internet access for the great majority of New Zealanders, to the companies with the greatest influence over social media content
Posted 19-Mar-2019 15:21


Two e-scooter companies selected for Wellington trial
Posted 15-Mar-2019 17:33


GeForce GTX 1660 available now
Posted 15-Mar-2019 08:47


Artificial Intelligence to double the rate of innovation in New Zealand by 2021
Posted 13-Mar-2019 14:47


LG demonstrates smart home concepts at LG InnoFest
Posted 13-Mar-2019 14:45


New Zealanders buying more expensive smartphones
Posted 11-Mar-2019 09:52


2degrees Offers Amazon Prime Video to Broadband Customers
Posted 8-Mar-2019 14:10


D-Link ANZ launches D-Fend AC2600 Wi-Fi Router Protected by McAfee
Posted 7-Mar-2019 11:09


Slingshot commissions celebrities to design new modems
Posted 5-Mar-2019 08:58


Symantec Annual Threat Report reveals more ambitious, destructive and stealthy attacks
Posted 28-Feb-2019 10:14


FUJIFILM launches high performing X-T30
Posted 28-Feb-2019 09:40


Netflix is killing content piracy says research
Posted 28-Feb-2019 09:33


Trend Micro finds shifting threats require kiwis to rethink security priorities
Posted 28-Feb-2019 09:27


Mainfreight uses Spark IoT Asset Tracking service
Posted 28-Feb-2019 09:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.