Right, I'm sick of hearing about iPhones, so thought I'd share a recent call-centre experience....
I bought a LinkSys wireless ADSL router/modem last week so we could hook up the wife's new laptop (and coincidentally my N95 :-) to the home network. Before unplugging my old D-Link modem I grabbed all the config out of it that looked relevant, plugged in the new LinkSys box, and low and behold realised I couldnt remember my Jetstream adsl username/password.
I picked up the landline, dialed 0800 XTRA, someone in an Indian call-centre answers and I think "oh no, how long will this take, are they gonna have access to the right info, will they be able to reset my account" etc etc etc.
Anyway, I can't speak more highly about the experience, the woman was as patient as an angel, wasn't condescending, had a real good approach. But try as we might we couldnt get the modem to connect after she'd reset the pwd.
After a few minutes the old "Could you reboot your PC" line comes out.
I'm thinkin to myself, good lord where have I heard this before, thats not gonna make any difference, I'm sick of lame-o strategies like reboot your PC etc etc etc
But sure enough, after a reboot the thing came up, I humbly thanked her for her patience, and have been happily surfing away ever since.
There that does it, my positive message for the day