Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




876 posts

Ultimate Geek
+1 received by user: 92

Subscriber

Topic # 23935 11-Jul-2008 13:53
Send private message

Okay, it must be the weather that's causing Telco's to be having episodes of "how else can I aggravate the customer". It's now Telecom's turn.

I have been receiving their monthly bill online only for some months now and have really appreciated the ability to export the data to a spreadsheet and slice and dice it amongst various household members.

Yesterday, I get the usual monthly email telling me the bill is available to view on line and I duly log in - but wait it's new and improved and now available as a PDF only!! Not only that, I no longer have access to any of the previous month's data except as a series of pdf's either. To add insult to injury, there's a link telling me they have made a Change for the Better and that now I can log in and see all of my bills looking just like my yellow paper bills. Well gee if I wanted that, I would have kept getting my paper bills. Oh and also, Bill Online will now be known as Online Bill. Huh?

I used their online complaint form last night and received a prompt emailed reply this morning confirming that "I am sorry this functionality is no longer available. I do apologise if this causes you inconvenience." I've emailed back asking if this functionality will be reinstated, but I guess not seeing that it's a Change for the Better.

Am I being silly about this, or am I right that this is really a retrograde step?

Create new topic
240 posts

Master Geek
+1 received by user: 8


  Reply # 146785 11-Jul-2008 14:26
Send private message

I am not as afected as you are about this, but also made note of the unworthy mention of Bill Online vs Online Bill.
But if you are really worried about this turn of event, you could always use a PDF converter utility to pull the text out, and into another format.
Also, can you not just copy and paste.  I know its not exactly an excell form or CSV extract, but at least its somewhat useable?




Intel Core 2 Duo E6600, 4x 2GB Adata 1066+ DDR2, Sapphire HD4850 X2 2GB GDDR3 PCI-E Quad DVI, 1000w PSU & over 4TB HDD space, Windows 7 Ultimate 64bit
PS3 Slim


115 posts

Master Geek


  Reply # 147342 13-Jul-2008 11:31

I agree the only reason I went to bill online, or online bill was because it didnt look like the confusing yellow bill I got at home.

Plus I appreciate the fact that they are doing something good by not sending out paper bills to everyone.

One step forward - two steps back.

 
 
 
 


Nate wants an iphone
3879 posts

Uber Geek
+1 received by user: 17

Mod Emeritus
Trusted
Subscriber

  Reply # 147348 13-Jul-2008 11:47
Send private message

I found the old online bill quite confusing when you had multiple 'lines' like landlines and mobiles. Calls to international, mobile, or national would be grouped differently.

Thus I opted for the paper bills as I could read them easier, then once this came along, I hopped onto it.

I do miss the ability to export to excel though. :(
Perhaps it would have been nice to have both options there?




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!




876 posts

Ultimate Geek
+1 received by user: 92

Subscriber

Reply # 148356 15-Jul-2008 22:50
Send private message

I emailed them back to ask if they intend providing a download option again and have been informed no.
 

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20


Stellar Consulting Group now a Domo Partner
Posted 5-Oct-2017 21:03


Xero passes quarter of a million subscriber milestone in UK
Posted 5-Oct-2017 21:02



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.