Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


3241 posts

Uber Geek
+1 received by user: 1764

Lifetime subscriber

Topic # 239736 1-Aug-2018 16:21
Send private message quote this post

Door to door sales people.. Really Spark? I expect that from garbage tier outfits like Trustpower and My Republic, but I expected better of you. 

 

I don't think I can in good conscience recommend you to anyone now, even the mum and dad crowd who I usually direct your way. 





Information wants to be free. The Net interprets censorship as damage and routes around it.

 

Thinking about signing up to BigPipe? Get $20 credit with my referral link.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4 | 5
1619 posts

Uber Geek
+1 received by user: 382

Lifetime subscriber

  Reply # 2066404 1-Aug-2018 16:24
Send private message quote this post

Aren't they just responding to inroads made by those companies you mention? It appears to work for the small players so it probably works for the big ones too.

 

e.g. https://www.stuff.co.nz/business/industries/100032023/ufb-switch-saps-market-share-from-spark-vodafone


402 posts

Ultimate Geek
+1 received by user: 30


  Reply # 2066414 1-Aug-2018 16:44
One person supports this post
Send private message quote this post

I am gutted the SPARK door to door people don't come around any more last time their internet offer was great even offered to pay contract break fees. Best part was that Vodafone matched it and took an xtra tenner off. Door to door is great drives competition and really shows if the company you are with is willing to retain you as a customer

2487 posts

Uber Geek
+1 received by user: 310


  Reply # 2066415 1-Aug-2018 16:48
Send private message quote this post

The last Spark rep to struggle up this hill was giving away Tivos. How low are they sinking now? Vodafone are regular visitors.

'That VDSL Cat'
8242 posts

Uber Geek
+1 received by user: 1746

Trusted
Spark
Subscriber

  Reply # 2066422 1-Aug-2018 17:13
12 people support this post
Send private message quote this post

hold up, before throwing stones... is there an actual issue - eg, was there a poor experience? - or is this simply disapproval of D2D sales?

 

 

 

The only thing that is actually new, is they visited your area.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


3796 posts

Uber Geek
+1 received by user: 806


  Reply # 2066423 1-Aug-2018 17:14
2 people support this post
Send private message quote this post

Never had Spark visit me, but definitely Vodafone and TrustPower.

BDFL - Memuneh
60994 posts

Uber Geek
+1 received by user: 11834

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 2066461 1-Aug-2018 17:32
8 people support this post
Send private message quote this post

Explain how is this a low, please? Were they disrespectful, lied or coerced the home person somehow?





4342 posts

Uber Geek
+1 received by user: 2346

Trusted

  Reply # 2066464 1-Aug-2018 17:39
5 people support this post
Send private message quote this post

Oh for the good old days when the Post Office owned all the phones:

 

Fone


14200 posts

Uber Geek
+1 received by user: 1823


  Reply # 2066465 1-Aug-2018 17:41
One person supports this post
Send private message quote this post

What is the deal they are offering? Am looking around at offers, and currently with Spark and near the end of my 12 month contract term.




3241 posts

Uber Geek
+1 received by user: 1764

Lifetime subscriber

  Reply # 2066468 1-Aug-2018 17:55
2 people support this post
Send private message quote this post

hio77:

 

hold up, before throwing stones... is there an actual issue - eg, was there a poor experience? - or is this simply disapproval of D2D sales?

 

The only thing that is actually new, is they visited your area.

 

 

Door to door sales have a long history of exploitation, hard sell,targeting the elderly and vulnerable and good old fashioned fraud. So yes, I disapprove of them (as do the majority of kiwis according to Consumer NZ). I personally consider that door to door sales are the realm of companies that either desperate, deceitful, or often both. It's not a tactic I would have expected from Spark, hence my disappointment. Double so when you consider that the area I live in is basically a giant retirement village (Kapiti), and there is a disproportionally large number of vulnerably elderly here.





Information wants to be free. The Net interprets censorship as damage and routes around it.

 

Thinking about signing up to BigPipe? Get $20 credit with my referral link.


3531 posts

Uber Geek
+1 received by user: 1292

Subscriber

  Reply # 2066472 1-Aug-2018 18:01
6 people support this post
Send private message quote this post

Lias:

 

hio77:

 

hold up, before throwing stones... is there an actual issue - eg, was there a poor experience? - or is this simply disapproval of D2D sales?

 

The only thing that is actually new, is they visited your area.

 

 

Door to door sales have a long history of exploitation, hard sell,targeting the elderly and vulnerable and good old fashioned fraud. So yes, I disapprove of them (as do the majority of kiwis according to Consumer NZ). I personally consider that door to door sales are the realm of companies that either desperate, deceitful, or often both. It's not a tactic I would have expected from Spark, hence my disappointment. Double so when you consider that the area I live in is basically a giant retirement village (Kapiti), and there is a disproportionally large number of vulnerably elderly here.

 

 

Until Spark actually do something wrong we should be fair on them.

 

Although you make a good point regarding the elderly - my grandma recently had her services moved to fixed wireless and VoIP after ringing the help desk purely to get help because her wifi wasn't connecting to her PC. If those tactics live in the call centers, what are the door knockers doing. And this push from Spark to get their low usage people on fixed wireless has been well documented over the last year or so.

 

But again, happy to give Spark the benefit of the doubt until someone actually screws up.


'That VDSL Cat'
8242 posts

Uber Geek
+1 received by user: 1746

Trusted
Spark
Subscriber

  Reply # 2066476 1-Aug-2018 18:17
Send private message quote this post

Lias:

 

hio77:

 

hold up, before throwing stones... is there an actual issue - eg, was there a poor experience? - or is this simply disapproval of D2D sales?

 

The only thing that is actually new, is they visited your area.

 

 

Door to door sales have a long history of exploitation, hard sell,targeting the elderly and vulnerable and good old fashioned fraud. So yes, I disapprove of them (as do the majority of kiwis according to Consumer NZ). I personally consider that door to door sales are the realm of companies that either desperate, deceitful, or often both. It's not a tactic I would have expected from Spark, hence my disappointment. Double so when you consider that the area I live in is basically a giant retirement village (Kapiti), and there is a disproportionally large number of vulnerably elderly here.

 

 

Understandable.

 

bit of background, D2D sales have been around for a long time. i even trained along side a bunch.

 

 

 

it's my understanding the D2D folk are currently doing a push on being as professional as possible, improving things all around.

 

on a personal approach I'm seriously not a fan of D2D sales at all, but i can understand the business case for it.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


23 posts

Geek
+1 received by user: 8


  Reply # 2066485 1-Aug-2018 18:31
Send private message quote this post

I agree with those people who ask to give Spark a fair go. If Spark's D2D people are behaving responsibly then I see no problem.

 

Anyhow, this may be worth a look regarding consumer rights. http://www.comcom.govt.nz/fair-trading/fair-trading-act-fact-sheets/door-to-door-and-telemarketing-sales/


1685 posts

Uber Geek
+1 received by user: 362

Trusted
Subscriber

  Reply # 2066486 1-Aug-2018 18:33
Send private message quote this post

freitasm:

 

Explain how is this a low, please? Were they disrespectful, lied or coerced the home person somehow?

 

 

I can't quite understand what the complaint is, beyond the use of a salesperson. The simple reality is door to door is effective compared to flyers (easy to bin), TV (ignore), websites and so on. With a salesperson you can try and blag a deal, but a computer is just binary and cant be bargained with.

 

Of course this sales style has a poor reputation, is very expensive for the RSP in terms of commissions and cleanup etc. But there you go, the market requires a more personal touch. CEO must be loving having to employ humans again...





________

 

AK

 

 

 

Click to see full size


4002 posts

Uber Geek
+1 received by user: 695

Trusted
Subscriber

  Reply # 2066510 1-Aug-2018 19:04
2 people support this post
Send private message quote this post

Personally my objection to door-to-door sales is the disruption. Most people these days are far too busy to just drop what they're doing at any random time to listen to a sales pitch.


291 posts

Ultimate Geek
+1 received by user: 72

Trusted
Emergency Management

  Reply # 2066529 1-Aug-2018 19:33
One person supports this post
Send private message quote this post

Hmmm, I remember Spark (Telecom back then) D2D sales back like 10 years ago... They have been using them for years..

 

I have always found them the better ones out of the lot when they came round in the past. I would also say there is a dedicated 0800 number for complaints or queries that hits a team skilled in what they are doing out in the streets..

Yes D2D sales can be a pain but let's be real here.. I can have worse service in a shop than seeing someone at my door. Also remember these guys are making a living just like the rest of us and are more than likely on a 100% commission pay.

Like others, until they do something wrong lets not instantly bag them aye..


 1 | 2 | 3 | 4 | 5
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44


OPPO brings advanced technology to the smartphone market with new device
Posted 24-Jul-2018 09:20


Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.