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  Reply # 2084701 6-Sep-2018 08:45
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richms:

 

Good, since they will have more calls about faults with copper and people in NZ are so averse to paying for customer service and expect it all to be "free" - this should help with the people that wont go away and call every time it rains with a fault that spark have to log to chorus who then delay it till it is dry to go and look at it, all the time spark are providing mobile data to the customer.

 

Its not just about the port costs that chorus bill the ISPs. Hope the others follow along with the charges.

 

 

I think I'm gonna have to call BS on this.  Spark has almost 50% of its broadband customers now on fibre and wireless.  This means that there are less calls about faults given the decreasing number of copper connections cf previous years.  Therefore there should be fewer fault calls not more, costs should be decreasing and Sparks should be making cost savings from having to deal with fewer issues rather than more (an efficient operator would).  It is inconceivable that Spark has $20m higher costs per annum that need to be recovered from a decreasing base - the need to have 200 more CSR's flies in the face of common sense.  It would be in Sparks best interest to try to migrate those fault-prone-customers by targeted discounts for migration not penalising the entire residual base. 

 

If anyone is experiencing cost increases it would be Chorus given the need to maintain the entire copper network over a smaller number of copper connections.  And until decommissioning of copper starts it will only increase further, right?

 

Furthermore Spark has publicly stated the cost savings from having customers move from copper to fibre/wireless in terms of the cost to use Chorus' network.  So there should be even more cost savings across the broadband group - and an efficient operator should be able to offset any (and I dont believe there are) cost increases from the copper broadband customers.

 

This smacks of nothing more than bully-boy corporate behaviour especially for those with no option to migrate off copper.  There could be 120,000 households that will not get fibre in the medium/longterm.  Are they going to see constant prices rises or does Spark just want to shed those to another operator?

 

Rather than increase prices perhaps moving to a user pays option for the unnecessary (and for many unwanted) "freebies" that are bundled into Sparks plans?  There have got to be lots of cost savings to be made there.


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  Reply # 2084702 6-Sep-2018 08:46
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SATTV:

 

richms:

 

SATTV:

 

Luckily I am not with Spark as ADSL is the only option for me, no UFB and no Wireless.

 

There should be a rebate for those who have no other option.

 

Waiting for Dec 2019 

 

 

Why a rebate? Does the lack of fiber make your copper suddenly work a lot better and have less faults?

 

 

Absolutely not but why should ADSL customers be penalised when it is the only option?

 

I would gladly go to UFB but we drew the short straw and wont get it until 2020 ( I cant se us being connected by Dec 2019 )

 

Spark wireless is not available in my area.

 

So if I was with spark I would be forced to pay more as there is no other option ( other than changing RSP )

 

The bit that sucks and really pisses me off, I am in Auckland, 10 minutes to the city on a good run.

 

John.

 

 

I would gladly go UFB but due to neighbors unwilling to give consent I cant. Now they are going to be costing me money. May the increase in costs will force them to reconsider.

 

 

 

 

 

 


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  Reply # 2084704 6-Sep-2018 09:03
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I've not received an email/text about this increase, nor was there anything on my last bill by email.

 

I personally do not think such an increase should be applied where there is no fibre available.


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  Reply # 2084727 6-Sep-2018 09:54
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ockel:[snip]

 

Are they going to see constant prices rises or does Spark just want to shed those to another operator?

 

 

Suspect it's more about another subtle push to move lower usage customers to wireless connections so Spark aren't paying Chorus for any connection at all.


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  Reply # 2084737 6-Sep-2018 10:02
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Tinkerisk:

 

 

 

Just for my understanding: in NZ, do you have the copper wires above or below ground? This would explain a huge difference in speed and reliabilty to here (all below ground).

 

 

makes little to no difference in the speed of the service, and I suspect the same for faults

 

ive had more faults in my underground part of my connection than the overground bit


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  Reply # 2084744 6-Sep-2018 10:09
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rscole86:

I've not received an email/text about this increase, nor was there anything on my last bill by email.


I personally do not think such an increase should be applied where there is no fibre available.



Looks like all copper customers. Thread has made it into media.

“Spokeswoman Ellie Cross confirmed the price rise would apply to all customers on copper broadband,”

https://i.stuff.co.nz/business/industries/106843633/spark-ups-price-of-copper-broadband-by-5-a-month

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  Reply # 2084746 6-Sep-2018 10:10
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Dingbatt: What annoyed me at much as anything was the faux sympathy in the email "We get that price increases aren't much fun". Especially when there isn't any other viable option.

 

There are about 90 other ISPs for you to consider if Spark is getting too expensive for you.


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  Reply # 2084762 6-Sep-2018 10:38
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Jase2985:

 

Tinkerisk:

 

 

 

Just for my understanding: in NZ, do you have the copper wires above or below ground? This would explain a huge difference in speed and reliabilty to here (all below ground).

 

 

makes little to no difference in the speed of the service, and I suspect the same for faults

 

ive had more faults in my underground part of my connection than the overground bit

 

 

Depends of the wiring. Speed decreases with the failure rate. I saw it near industrial buildings, electrical subway tracks with variable frequency DC/3~AC conversion and microwave landing/radar systems.





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  Reply # 2084813 6-Sep-2018 10:54
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DarkShadow:

 

Dingbatt: What annoyed me at much as anything was the faux sympathy in the email "We get that price increases aren't much fun". Especially when there isn't any other viable option.

 

There are about 90 other ISPs for you to consider if Spark is getting too expensive for you.

 

 

I suspect that they will all do it as Chorus hikes the price of coper to get people on to fiber.  Unfortunately going to fiber is not an option for me until about 2022 VDSL in the mean time.   Not interested in going wireless minimal cell coverage. . 





Regards,

Old3eyes


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  Reply # 2084948 6-Sep-2018 11:46
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old3eyes:

 

DarkShadow:

 

Dingbatt: What annoyed me at much as anything was the faux sympathy in the email "We get that price increases aren't much fun". Especially when there isn't any other viable option.

 

There are about 90 other ISPs for you to consider if Spark is getting too expensive for you.

 

 

I suspect that they will all do it as Chorus hikes the price of coper to get people on to fiber.  Unfortunately going to fiber is not an option for me until about 2022 VDSL in the mean time.   Not interested in going wireless minimal cell coverage. . 

 

 

Under the proposed law currently going through Parliament, Chorus can't hike the price of copper above inflation until you can get fibre. 


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  Reply # 2084971 6-Sep-2018 12:10
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Tinkerisk:

 

Jase2985:

 

Tinkerisk:

 

 

 

Just for my understanding: in NZ, do you have the copper wires above or below ground? This would explain a huge difference in speed and reliabilty to here (all below ground).

 

 

makes little to no difference in the speed of the service, and I suspect the same for faults

 

ive had more faults in my underground part of my connection than the overground bit

 

 

Depends of the wiring. Speed decreases with the failure rate. I saw it near industrial buildings, electrical subway tracks with variable frequency DC/3~AC conversion and microwave landing/radar systems.

 

 

so not NZ then?

 

 

 

maybe stop comparing what we have to what you had where you are from when its not at all comparable?

 

 

 

its frustrating coming on here seeing you bag everything because its not how you are used to or what you used to have. The powers that be here have choosen to go a different route, and it works for us, and there are ways for you to do what you want to do, in the most part.


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  Reply # 2084985 6-Sep-2018 12:30
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Jase2985:

 

maybe stop comparing what we have to what you had where you are from when its not at all comparable?

 

 

Ok, if you think your physical laws are different - I'll do.





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  Reply # 2084997 6-Sep-2018 12:45
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DarkShadow:

old3eyes:


DarkShadow:


Dingbatt: What annoyed me at much as anything was the faux sympathy in the email "We get that price increases aren't much fun". Especially when there isn't any other viable option.


There are about 90 other ISPs for you to consider if Spark is getting too expensive for you.



I suspect that they will all do it as Chorus hikes the price of coper to get people on to fiber.  Unfortunately going to fiber is not an option for me until about 2022 VDSL in the mean time.   Not interested in going wireless minimal cell coverage. . 



Under the proposed law currently going through Parliament, Chorus can't hike the price of copper above inflation until you can get fibre. 



Maybe I should have been clearer about options. Fibre, Nope, Wireless, Nope. Don't want to change ISPs because of other business. So stuck with copper.
Interesting there is something in the pipeline law-wise. Getting in before that maybe? So what will happen is I will go to fibre when available, the new law will mean costs can't be passed on solely to copper customers, and I will get an email from Spark Customer Experience saying "We know price rises really suck, but the cost of maintaining the copper network now has to be borne by everyone, so we are increasing your bill by $5".

It's getting put in the same basket as the increased price of fuel. I will make savings where I can, pass on the costs where I can't.




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  Reply # 2085001 6-Sep-2018 12:57
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Tinkerisk:

 

Jase2985:

 

maybe stop comparing what we have to what you had where you are from when its not at all comparable?

 

 

Ok, if you think your physical laws are different - I'll do.

 

 

no I don't but you overlook so many other factors that are at play here

 

Network design, network construction, the physical cables them selves, the equipment used in the build, the proximity of interference causing items to the network. I can keep going

 

while the technology is the same the final outcome can be very different

 

hence why its a bad idea to compare countries.

 

 

 

I know you are passionate but you need to stop comparing what different countries have. it achieves nothing and can just lead to confusion


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  Reply # 2085002 6-Sep-2018 13:01
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Jase2985:

 

while the technology is the same the final outcome can be very different

 

 

I don't think so but I respect your wish. So let's stop as requested.





Nope, English isn't my mother tongue. But that's why I'm here. smile


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