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353 posts

Ultimate Geek
+1 received by user: 62

Trustpower

  Reply # 2095655 24-Sep-2018 17:10
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I experienced a slightly similar issue.

 

For the past year I have had both a iPhone 7 Plus, and a iPhone X on my plan - Happily paying the interest free payments for both.

 

Last month, the iPhone 7 Plus interest free term ran out - so it was good timing for the XS launch - I placed my order, but was then told I could't have more than 1 phone on Interest Free.

 

When I responded back advising this hadn't been an issue in the past, I was advised you are only allowed one and my order was cancelled. 

 

Slightly disappointed, but can understand the policy - Just odd that I was previously able to do this without any issues. 





Any comments made are my personal views and does not represent those of my employer


259 posts

Ultimate Geek
+1 received by user: 11


  Reply # 2112221 22-Oct-2018 15:07
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I'd say you probably slipped thru the net on this one then as the one device on interest free payments policy has been around for quite a while... lucky you


 
 
 
 


'That VDSL Cat'
9067 posts

Uber Geek
+1 received by user: 1993

Trusted
Spark
Subscriber

  Reply # 2112289 22-Oct-2018 16:55
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snnet:

I'd say you probably slipped thru the net on this one then as the one device on interest free payments policy has been around for quite a while... lucky you


Just to be clear. Thats not an ifp thing but an mobile device on ifp.

Unplan you can get up to 5 ifps on the listed devices at the time.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


1776 posts

Uber Geek
+1 received by user: 404

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  Reply # 2112292 22-Oct-2018 17:05
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taneb1:

I experienced a slightly similar issue.


For the past year I have had both a iPhone 7 Plus, and a iPhone X on my plan - Happily paying the interest free payments for both.


Last month, the iPhone 7 Plus interest free term ran out - so it was good timing for the XS launch - I placed my order, but was then told I could't have more than 1 phone on Interest Free.


When I responded back advising this hadn't been an issue in the past, I was advised you are only allowed one and my order was cancelled. 


Slightly disappointed, but can understand the policy - Just odd that I was previously able to do this without any issues. 


Ever?

I can understand not having 2 at the same time, but to say you’ve had it once and can’t have it again is a recipe for driving customers away,

Imagine the bank that said ‘you’ve had a mortgage, but once is all you’re allowed’




________

 

Antonios K

 

 

 

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