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21 posts

Geek
+1 received by user: 8


Topic # 240801 26-Sep-2018 15:15
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"Little can be huge" says the Spark site. Well it certainly has for a few folk slightly older than geriatric me.
Just been summonsed to work out why they can no longer access their email. Old folk dont like change and that goes for me also.
It appears that it started when spark decided to virtue signal Maori week and now its become Little can be huge ....(confusion <g>).
Desktop icons pre setup simply to point to Xtra webmail inbox (and already ticked the remember me box on the password page) so all the old folk do is click the icon and their browser of choice (tried in both chrome and old IE) has worked fine and for more than many months if not longer, their inbox appears and all is normal.
Now what happens; they click the icon and I see the path to their inbox correctly shows in the address bar, then after a few seconds it now auto reverts to https://www.spark.co.nz which is essentially a welcome to spark - I've just ruined your day.
No amount of resetting, changing paths or browsers lets us go direct to the inbox if the PC is rebooted.
Within the same session, closing the browser and re-clicking the icon works as expected, but these people have no aptitude to click around the many work arounds I put up, for example another tab for which a 2nd click goes to the intended page.
Can anyone please advise what I change or type in the address bar (or icon address default) (or create another working icon) so regardless of whether the PC's are fresh booted or mail browser opened and closed in same session, it goes straight to the webmail as has always been the case rather than being 'bumped' into Sparks advert du jour ?


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4 posts

Wannabe Geek
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  Reply # 2097436 27-Sep-2018 12:45
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Try xtramail.co.nz




21 posts

Geek
+1 received by user: 8


  Reply # 2097499 27-Sep-2018 13:36
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Many thanks for the hint.
It only worked the first time on my test PC that had already been into my email earlier in the day.
To test further, a reboot and typing xtramail.co.nz into a new tab (chrome) it tries to go to the typed address and I see the address bar being changed by redirects( I guess by Spark)into several iterations until todays advert "6 months netflix on us" is all that shows with no obvious lead in to go to Sparks webmail. Plenty of other things to click and go to from that page...but no email icon or word link.


380 posts

Ultimate Geek
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  Reply # 2097500 27-Sep-2018 13:39
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Browsing to both webmail.xtra.co.nz or xtramail.co.nz takes me to the correct location, so I'm not sure why you're not able to get to the login page sorry. 




21 posts

Geek
+1 received by user: 8


  Reply # 2097507 27-Sep-2018 13:46
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Appreciate you both testing this. I'm getting the complaint on 3x seperate Pc's yesterday , add mine makes 4x.
So far I'm telling them not to turn off their pc's.
The various methods of getting to webmail works great (once you have already been there). The problem arises and I can replicate by a fresh reboot and the webmail and xtramail links get redirected by spark to 

 

https://www.spark.co.nz/experiences/netflix/home.html?adobe_mc_ref=https%3A%2F%2Fwww.spark.co.nz%2Fcwa%2FSSORedirect%2FmetaAlias%2FXtramail%2Fidp1%3FReqID%3D9c227ae264714dab8a82b75bb192f942%26index%3Dnull%26acsURL%3Dhttps%253A%252F%252Fwebmail.xtra.co.nz%252Fappsuite%252Fapi%252Fsaml%252Facs%26spEntityID%3Dappsuite-saml-xm1%26binding%3Durn%253Aoasis%253Anames%253Atc%253ASAML%253A2.0%253Abindings%253AHTTP-POST&adobe_mc_sdid=SDID%3D0095A80B65EAD136-4CC238ECDA5D521C%7CMCORGID%3D6DE543A85589B08F7F000101%2540AdobeOrg%7CTS%3D1538011552

 

 


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