A tech would still need to be despatched to do jumpering, I imagine. Nothing would happen tomorrow, and given you've only logged it today, Tuesday isn't that bad, really...

quickymart:

A tech would still need to be despatched to do jumpering, I imagine. Nothing would happen tomorrow, and given you've only logged it today, Tuesday isn't that bad, really...

josephhinvest: I’m so confused. I don’t understand this stuff well enough.
Now that my VDSL seems to be inactive, my modem had a stable connection for over an hour. Change to different modem, stable VDSL connection for an hour. But no IP address and no internet traffic.
Very confusing.

And provisioning team have replied so I’m going back to adsl now I guess regardless.

hio77:

josephhinvest: I’m so confused. I don’t understand this stuff well enough.
Now that my VDSL seems to be inactive, my modem had a stable connection for over an hour. Change to different modem, stable VDSL connection for an hour. But no IP address and no internet traffic.
Very confusing.

And provisioning team have replied so I’m going back to adsl now I guess regardless.

Sounds like you dont have ppp configured correctly on that modem

hio77:

quickymart:

 

A tech would still need to be despatched to do jumpering, I imagine. Nothing would happen tomorrow, and given you've only logged it today, Tuesday isn't that bad, really...

 

vdsl to adsl will be a profile change.

Thanks, I knew it was probably more something like that :)

coffeebaron: What are the VDSL stats when it is synced?

hio77:

Given the location i'm surprised it's not vectored.

 

Something seems weird about your line.

I'm seeing it at 65db snr, with an attainable of over 200mbit..... this is certainly the dslam missreporting and looks to be possibly a flapping port.

 

Quite high FEC rates and heavily variable line stats.

Often that indicates a clear fault.

 

Drilling down into fault history, your initial fault was an area fault.

Moisture damage in cabinet, All modules were replaced - this starts me certainly thinking down the loose connection path...

Your second fault, was also linked to an area fault, a cable fault requiring digging.
For some reason this was delinked, due to being too far for vdsl - this is the sort of response i was referencing earlier on....

Third fault went through the correct escalation path, except a box was missed so it went straight to the field. as the tech is currently on site my hands are slightly tied in terms of details i can see until he stops fiddling

 

 

All in all, to me, looks like a valid fault.

Your spectrum itself has a reasonable amount of ghost past 550 tones, so VDSL profile isn't the worse.

As there is no vectoring, you get 8b which works a bit nicer at distance than 17a for upstream so that's pretty nice.

 

Given your line has peaked at close on 20mbit, It's not too bad!

i know the area well... It's my back yard.. cable faults are pretty common unfortunately :/

josephhinvest:
@hio77
I hope you may be able to look again at my line please? I have a feeling that in all the testing done yesterday the tech may have inadvertently fixed the fault. My VDSL connection has been up like 10 hours now with no disconnections, but it’s not actually connected to the internet. I don’t understand what’s happening. I hate to think that the change is going ahead to adsl and now may not be necessary.
Thanks,

Back home now, i don't often take my work machine with me when i travel.

I have looked at your line, Appears the PVC may have been stripped as part of the profile switching the techs did.

I do wonder if dropping interleavings was the magic "fix" for it to hold stable since that's the profile your sitting on.

once the modem is back online i can ask the assure folk to rebuild the PVC, which should get you back online.

i can't simply reset it, due to the open order to drop to adsl.

Based on the tests agents have ran for you, it is looking alot better though...

I cant really add anything else other than to say keep bothering them about it until it gets fixed. You gotta be persistent which it sounds like you are lol just try not to lose your call and stay calm and collected and they'll be more inclined to help out I know how frustrating these types of issues can be from personal experience. Could also be a good idea to keep a diary. Update it every time the issue occurs what you were doing when exactly it happened and each time you contact them with dates and times. Who you spoke with etc.

At my old house I dealt with so many issues on my ADSL connection. it would drop every time it rained, sometimes it would drop when the phone rang. this was between 2005-2013 I never got it fully resolved because we moved. We would have a tech come out every time it rained, they'd clean the line out and leave. The connection would be stable until the next time it rained we just gave up luckily Fibre came to that address not long after we left so whoever moved in hopefully didn't have to deal with that issue.

hio77:

josephhinvest:
@hio77
I hope you may be able to look again at my line please? I have a feeling that in all the testing done yesterday the tech may have inadvertently fixed the fault. My VDSL connection has been up like 10 hours now with no disconnections, but it’s not actually connected to the internet. I don’t understand what’s happening. I hate to think that the change is going ahead to adsl and now may not be necessary.
Thanks,

Back home now, i don't often take my work machine with me when i travel.

 

 

I have looked at your line, Appears the PVC may have been stripped as part of the profile switching the techs did.

I do wonder if dropping interleavings was the magic "fix" for it to hold stable since that's the profile your sitting on.

 

once the modem is back online i can ask the assure folk to rebuild the PVC, which should get you back online.

i can't simply reset it, due to the open order to drop to adsl.

 

Based on the tests agents have ran for you, it is looking alot better though...

josephhinvest:

Thanks for your reply. Sorry for being a needy PITA.
Yesterday AM the VDSL connection reverted to its connecting:disconnecting thing, same as the previously fault.

I’ve just received the text that my connection has been switched to ADSL as requested, will see how it’s performing when I get home.

Thanks again for your help with this!

Cheers,
Joseph

Apologies are not required, It's a frustrating time i get that totally :)

It is looking solid from my end.

Your running 12db right now, so as ddDLM tweaks down i'd suspect you jump back to about 14mbit