Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




249 posts

Master Geek
+1 received by user: 14

Trusted

Topic # 242795 14-Nov-2018 14:54
Send private message quote this post

Hi there,

 

I'm working on a site with very slow VDSL upload speeds (download isn't the best either) - around 20Mbps down and less than 1Mbps up.

 

I've checked all the settings on the Vigor 2860 and it all looks good: 

 

Screenshot of settings is below - I changed 'Encapsulating Type' from VC MUX to LLC/SNAP as per the recommendations on the Snappernet datasheet, but there has been no improvement. VLAN Tagging is set to 10.

 

I've also included a shot of what I assume is the master filter installed onsite - the line is VDSL only, so that photo is of the line's point of entry into the premises. 

 

It's worth noting that the site is on the far limits of VDSL coverage but Spark were happy to provide it. Any suggestions on what we could do to improve the situation? 

 

Thanks in advance!

 

WAN Settings on Vigor 2860:

 

Vigor 2869 WAN settings

 

 

 

 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
415 posts

Ultimate Geek
+1 received by user: 125


  Reply # 2126619 14-Nov-2018 14:57
One person supports this post
Send private message quote this post

More than likely it is what it is unfortunately. Potentially you may even be better on ADSL in regards to the upload, sounds like you are right on that limit.

 

Changing any of the settings you have mentioned won't affect the line speed, it just needs to be set correctly for your ISP. Spark's settings are listed here

Can you please post screenshots of the line stats page?


448 posts

Ultimate Geek
+1 received by user: 85


  Reply # 2126621 14-Nov-2018 15:00
One person supports this post
Send private message quote this post

Have you got the correct firmware installed? You will note on the draytek.com.au download page that there is an AU/NZ DSL firmware specific for us.


 
 
 
 


3811 posts

Uber Geek
+1 received by user: 2167

Trusted
Lifetime subscriber

  Reply # 2126624 14-Nov-2018 15:04
One person supports this post
Send private message quote this post

What are the xDSL sync stats? Maybe they are over 800 meters from the cabinet / exchange

 

John





Ex JohnR VodafoneNZ 17 years 4 days



249 posts

Master Geek
+1 received by user: 14

Trusted

  Reply # 2126631 14-Nov-2018 15:13
Send private message quote this post

wratterus:

 

More than likely it is what it is unfortunately. Potentially you may even be better on ADSL in regards to the upload, sounds like you are right on that limit.

 

Changing any of the settings you have mentioned won't affect the line speed, it just needs to be set correctly for your ISP. Spark's settings are listed here

Can you please post screenshots of the line stats page?

 

 

Thanks for the input - here's the stats:

 

Line Stats


415 posts

Ultimate Geek
+1 received by user: 125


  Reply # 2126634 14-Nov-2018 15:15
One person supports this post
Send private message quote this post

You're significantly better there than you are going to get on ADSL. 

 

There should be a dedicated stats screen, like the following...


 

 

 

Click to see full size




249 posts

Master Geek
+1 received by user: 14

Trusted

  Reply # 2126637 14-Nov-2018 15:17
One person supports this post
Send private message quote this post

Mattmannz:

 

Have you got the correct firmware installed? You will note on the draytek.com.au download page that there is an AU/NZ DSL firmware specific for us.

 

 

Just checked and the firmware is slightly older, I'll definitely try upgrading to the NZ/AU version, I do see that on the site.




249 posts

Master Geek
+1 received by user: 14

Trusted

  Reply # 2126644 14-Nov-2018 15:33
Send private message quote this post

Mattmannz:

 

Have you got the correct firmware installed? You will note on the draytek.com.au download page that there is an AU/NZ DSL firmware specific for us.

 

 

 

 

@Mattmannz - can I use any of the firmwares listed here for this annex a modem? This one has the following details:

 

Model Name  Vigor2860  System Up Time  1:14:37 Router Name   Current Time  2018 Nov 14 Wed 14:32:10  Firmware Version  3.7.4.1  Build Date/Time  Mar 20 2014 14:09:50  DSL Version  548006_A  LAN MAC Address  00-1D-AA-BE-71-10Firmware list:Vigor2860_v3.8.9.3-02v_en.zip Annex A Model: 574307_571801 & 573807_571701 (G. Vectoring)Recommended for Australia & New Zealand users Vigor2860_v3.8.9.3-00_en.zip Annex A Model: 548006_544401 & 560816_552011 Vigor2860_v3.8.9.3-01v_en.zip Annex A Model: 567517_562301 & 566207_562101 (G. Vectoring) Vigor2860_v3.8.9.3-03v_en.zip Annex A Model: 576D17_572801 & 574307_571801 (G. Vectoring) Vigor2860_v3.8.9.3-04_en.zipAnnex A Model: 579C17_573F01 & 579F17_573F01 (G. Vectoring)Recommended for Australia & New Zealand users




249 posts

Master Geek
+1 received by user: 14

Trusted

  Reply # 2126646 14-Nov-2018 15:36
Send private message quote this post

@wratterus - I can't seem to find that page, can I get the stats through the console? All the Draytek support information is behind a login so I can't read the support pages I'm finding on google.


415 posts

Ultimate Geek
+1 received by user: 125


  Reply # 2126648 14-Nov-2018 15:37
2 people support this post
Send private message quote this post

On the Drayteks I've used, the line stats are under 'Diagnostics' then 'DSL Status' or something along those lines. 




249 posts

Master Geek
+1 received by user: 14

Trusted

  Reply # 2126650 14-Nov-2018 15:45
Send private message quote this post

I found these from the web console - vdsl wasn't an option but these look like the line stats. There's nothing I can find that has detailed line stats under diagnostics. No DSL Status option or similar.

 

 

 

Line Stats


'That VDSL Cat'
9051 posts

Uber Geek
+1 received by user: 1992

Trusted
Spark
Subscriber

  Reply # 2126683 14-Nov-2018 15:50
One person supports this post
Send private message quote this post

Quick stab at the dark based on the line number printed there, looks very much like your serial number i'm seeing here.

 

 

 

Please upgrade your firmware to the Vectoring capable firmware.

 

I'll give it to you, previously it was faster, 29/2.1 though. That was on a HG630?

 

 

 

The iftn chipsets sync a little lower, which is exactly what your seeing.

 

Honestly, Not seeing a fault.

 

 

 

Historically months back it was a tad faster, that would have been on 8b, Vectoring is only 17a so you loose a bit of upstream power there.

 

Spectrum doesn't look too bad, Infact looks like it could be getting faster. Once again at this stage i put that down to modem or wiring based on initial checks.

 

 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


448 posts

Ultimate Geek
+1 received by user: 85


  Reply # 2126685 14-Nov-2018 15:51
Send private message quote this post

Vigor2860_v3.8.9.3-02v_en.zip

 

 

 

Annex A Model: 574307_571801 & 573807_571701 (G. Vectoring)
Recommended for Australia & New Zealand users

 

 

 

 

 

Thats what you should be running. There are two files in the download, .ALL and .RST - don't apply the .RST as that factory resets it.

 

 

 

 




249 posts

Master Geek
+1 received by user: 14

Trusted

  Reply # 2126693 14-Nov-2018 16:01
Send private message quote this post

@Mattmannz sorry about the formatting on that last question - it did look nice until I submitted it!

 

I'll upgrade to that firmware and see how it goes - thanks! It almost seemed like they were listing different firmwares for different models so I was concerned it would be the wrong one.




249 posts

Master Geek
+1 received by user: 14

Trusted

  Reply # 2126701 14-Nov-2018 16:04
Send private message quote this post

hio77:

 

Quick stab at the dark based on the line number printed there, looks very much like your serial number i'm seeing here.

 

 

 

Please upgrade your firmware to the Vectoring capable firmware.

 

I'll give it to you, previously it was faster, 29/2.1 though. That was on a HG630?

 

 

 

The iftn chipsets sync a little lower, which is exactly what your seeing.

 

Honestly, Not seeing a fault.

 

 

 

Historically months back it was a tad faster, that would have been on 8b, Vectoring is only 17a so you loose a bit of upstream power there.

 

Spectrum doesn't look too bad, Infact looks like it could be getting faster. Once again at this stage i put that down to modem or wiring based on initial checks.

 

 

 

 

@Hio77 I'm not sure what you're getting at with a few of your points, but as noted by Mattmannz, I'll definitely upgrade the firmware to the vectoring capable NZ/AU firmware.

 

I don't know what you're referring to in regards to the previous speeds or the HG630.




249 posts

Master Geek
+1 received by user: 14

Trusted

  Reply # 2126703 14-Nov-2018 16:09
Send private message quote this post

@Hio77 I think I get it, you've checked on your end...

 

It does seem a bit slower after I switched from VC MUX to LLC/SNAP

 

It's always been on the Draytek, the 2860 was installed at the same time as the VDSL connection. 

 

Thanks for you input. 

 

Do you think 1Mbps or less upload speed is acceptable for a VDSL connection with those line stats?


 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.