Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

1597 posts

Uber Geek
+1 received by user: 369

Topic # 242952 21-Nov-2018 11:14
Send private message quote this post


I have a client who is having issues with sending on their sparkbusness email

- emails containing their email signiture get bounced , emails without the sig dont get bounced (something in their sig triggers this)
- a pdf attatchment of 4M gets bounced, smaller attachments send ok

This all started after a mass mailout some weeks back (could be co-incidence ? )
There arnt on email of the blacklists I know of , I checked several blocklists

I guessing sparkbusenessmail's spam filter is blocking as they try to send ? or sparkbuseness mail have put some restriction on them ?
If it was a blacklist issue or recipients spamfilter issue, they wouldnt be able to send at all .


Create new topic
5107 posts

Uber Geek
+1 received by user: 1220

Lifetime subscriber

  Reply # 2131005 21-Nov-2018 11:44
One person supports this post
Send private message quote this post

Have you spoken with the business support team?

'That VDSL Cat'
9079 posts

Uber Geek
+1 received by user: 1993


  Reply # 2131034 21-Nov-2018 12:39
Send private message quote this post

Suspect your signature will have been flagged.




Call the Business Helpdesk, the folk there will take an example email from you, send it off and get it fingerprinted so it doesn't flag.


The Business mail Support folk deal direct, so it's a very easy process.

#include <std_disclaimer>


Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


522 posts

Ultimate Geek
+1 received by user: 125

  Reply # 2133110 24-Nov-2018 09:41
Send private message quote this post

We've found that signature blocks that contain images are most likely to be flagged by their spam engine, SMX. This has occurred for both inbound and outbound connections.


DMARC/DKIM/SPF etc. should all be implemented if possible, however the trigger point for SMX marking your messages as SPAM is very low. I suspect this is to live up to their claims that 99.999% of spam emails are rejected. Of course that figure belies the truth that a disproportionate number of legitimate emails are flagged as well.


 From our perspective Spark Business Mail's anti spam technology is causing a lot of frustration for both the direct customers and those sending to entities that use the service. 





Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.