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490 posts

Ultimate Geek
+1 received by user: 171

  Reply # 2197224 13-Mar-2019 12:17
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I've seen this a bit, and always assumed it happens if the modem has not been logged into and setup.

I would make sure you login and run through that wizard, then see if it stops happening. 

4 posts

Wannabe Geek
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  Reply # 2198471 15-Mar-2019 11:14
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Well folks, the problem has been sorted, but I believe it is only temporary.



After reading some of those links that others have posted in this thread I have a theory that Spark may have initiated a mass hardware or firmware update to their customers' modems. And perhaps it required a password into the customers' equipment and as such Spark used the default password. (My modem's password was changed the day I set it up.) And that this update by Spark was done a number of weeks ago and it was this that triggered the redirects I was getting because the update wasn't getting to my modem due to a password conflict. As mentioned, its just a theory.



Wratterus, the modem was logged into and set up the day I got it, so that wasn't the issue (but as you'll see in a moment, there was an aspect to that which is related).



Freitasm, I did try the 15 minute power off suggestion. I turned the modem off yesterday and did some inane task or something, and after about 25 minutes powered the modem back on - no change unfortunately.



I eventually was successful in making use of Spark's Live Chat feature. And after dealing with a couple of representatives and 1.5 hours online going through and explaining the symptoms, right at the very end it was decided to physically reset the modem and follow the instructions stated in an email that their support person sent me.



It appears the crux of the matter, according to the instructions sent, was that when one subsequently connects again and has to set up the modem again (because of the manual reset - have to set it up again for it to work) the password for the modem must be left at default. During the process one simply has to click on "Next" and move on - there was no TOS to accept which was the real issue for me. So that was good from my perspective although I don't really doubt in the greater scheme of things it makes much difference. But that was my bug-bear.



I do recall changing the password when I first got the modem well over a year ago. But now (well, yesterday), despite being advised not to change the password from default during the intial phase of the process, I had no choice but to do so - it wouldn't progress to the next phase if I didn't. So I changed it to something really simple but minimally complex for it to progress (wouldn't otherwise) and then it was done (but thinking at the time I am not following the instructions - this aint gonna go well). But believing that the default password was required to be in the modem as per the instructions sent to me, I then tried to reset the password from my simple one to the default one - it wouldn't accept the default one as it wasn't strong enough. So I simply made a new complex one and that was that.



That was yesterday - I logged out and carried on as normal waiting for today to do the final test and see if the problem would re-occur, that is, if I would see a webpage redirect to the modem's login screen. It didn't. So the problem has been resolved, and I didn't need to accept any Huawei TOS. Yay!



But I think because I have a non-default password in my modem (which I believe is good anyway from a security perspective), I suspect that at some stage in the future if Spark initiates a mass hardware update again (just a theory I have, remember) it may trigger the same symptoms again, and as already mentioned I think this may have been what happened a number of weeks ago - because I didn't have a default password in the modem the update was unable to take effect and thus I started getting these redirects to address the issue and get the update from Spark. Bear in mind this is an assumption on my part and to be honest, I don't really know. But at least I will know what to do and go through the process of manually reseting my modem again should the problem reappear.



Folks, thank you for your responses, recommendations, and advice.



Best regards,





BDFL - Memuneh
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Uber Geek
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  Reply # 2198472 15-Mar-2019 11:16
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Thanks for the update... The only to do now is wait then and see if this happens again - then check with Spark if any update was attempted and perhaps find - or not - a fault in the process.

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