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940 posts

Ultimate Geek
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Topic # 245282 27-Jan-2019 14:54
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Apologies if this hits twice I seem to have lost my original message

 

I have a Nokia 6.1 and 7.1 both purcased form Spark unlocked and are used on Skinny Direct.

 

The 6.1 has a problem if you reboot it and shuts down and does not restart. Sometimes by leaving phone and then holding start button down for 30-40 secs it comes up but today nothing would start phone.

 

I took phone into Spark and filled out lots of forms and they will send it to Telegestics which Spark own. They then asked for my unlock code. I said that there was no code as I used a pattern, but I was not happy with providing this to Spark as it would expose all my data eg mail dropbox etc and I did not see why they needed it. I have no problem with them wipping phone when they solve switch problem. I am sure they have access to Nokia software that can reboot phone. I have that software myself. Spark insisted they would not repair phone unless it was returned unlocked.

 

Does this sound right? it seems to me it breaches every security standard out there.

 

On another note I asked about a loaner as it will take several weeks to fix, they agreed un til they found I was using Skinny and then said No can do. Despite Spark owning Skinny also seems a bit ungracious.

 

I am now in process of changing all my passwords just in case which brings up a new question. Does anyone know a good encryption product for Dropbox and google on phones and windows PC's?

 

Thanks

 

 

 

 





Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


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  Reply # 2168441 27-Jan-2019 15:02
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Of course they need the code or lock disabled, If you are worried do a backup of the phone then wipe it

 

John




940 posts

Ultimate Geek
+1 received by user: 34


  Reply # 2168447 27-Jan-2019 15:16
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As I said the phone will not start so I cannot wipe it. Why would they need my pass code it is a hardware problem if the switch will not start. I don't care if they have to wipe phone after they get it going




Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


 
 
 
 


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  Reply # 2168448 27-Jan-2019 15:20
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how are they suppose to test that it works when they fix it?




940 posts

Ultimate Geek
+1 received by user: 34


  Reply # 2168450 27-Jan-2019 15:43
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Sigh, they can blow software away and run tests. Nokia software can test once phone is up and running. . When they build a phone how do you think they test it.
Giving a tech access to my files and apps send to me to be very dangerous. As a last guess if phone will not turn on it is quite likely to be a switch or pcb connection at fault.




Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

 

& many Windows laptops, Desktops etc

 

 

 


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  Reply # 2168451 27-Jan-2019 15:48
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Ask Spark to provide a method to either unlock it or wipe it in it's current won't power up state.

 

 

 

You have advised them that it is ok for them to wipe it after the power up problem is sorted so I really can't see an issue there.

 

 

 

It does seem like Spark have kicked common sense out the window in this case.

 

 

 

As far as loaner phone, it should not matter what network you use, again Spark just throwing common sense out the window.

 

 

 

 


377 posts

Ultimate Geek
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  Reply # 2168454 27-Jan-2019 16:03
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ronw: Sigh, they can blow software away and run tests. Nokia software can test once phone is up and running. . When they build a phone how do you think they test it.
Giving a tech access to my files and apps send to me to be very dangerous. As a last guess if phone will not turn on it is quite likely to be a switch or pcb connection at fault.

 

I had a similar feeling when taking my phone in to one of the cellphone repair stores in a mall. I remember I'd walked past and thought I'd seen staff going thru messages and photos on their PC from repaired phones, this could have totally been legitimate for data recovery though. I wasn't too comfortable releasing my PIN because I've got non disclosure agreements in place. The job I had them do was replace the screen. I told them that I wouldn't be able to provide the PIN and why and they said that was fine, but I'd have to come down and test it out when they called me to say it was fixed between certain hours of the tech being there. All worked out in the end for me.

 

I don't really see why they MUST have your PIN for making it so the on/off button works?


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  Reply # 2168568 27-Jan-2019 19:00
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@ronw: I had the same issue with a Nokia 7 Plus repair last year - bought and repaired via the Warehouse, but same repairer of course.

I too objected to providing my wife’s PIN, and was happy with them resetting the phone at any time rather than provide that, but that option was not given.

Thread on this my problem here https://www.geekzone.co.nz/forums.asp?forumid=48&topicid=239546

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