Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




25 posts

Geek
+1 received by user: 3


Topic # 245423 3-Feb-2019 00:46
Send private message quote this post

Been planning a move to a new rental property for the last 2 weeks, checking my Fiber options (It already had it installed). I initially went with another provider but they had problems with my signup (non technical and totally random). Went back to the Spark address checker to place an order with them and now all of a sudden Spark's (and just Spark's) Fiber checker seemingly isnt working, its recommending 4G Wireless!

 

 

 

Whats even more stupid is the current connection appears to be with Spark Fiber, Im on it right now as the previous tenants left their Modem and Router behind. Whats wrong with the checker and how quickly can I just get this signed over to me (and upgraded to 900Mb/s+)?


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
341 posts

Ultimate Geek
+1 received by user: 51


  Reply # 2172054 3-Feb-2019 01:46
Send private message quote this post

tried this ?

 

https://www.chorus.co.nz/tools-support/broadband-tools/broadband-checker


36 posts

Geek
+1 received by user: 8


  Reply # 2172057 3-Feb-2019 02:09
Send private message quote this post

Doesn't seem to be isolated - just checked an address and it's suggesting VDSL (if using over 120GB/month, 4G wireless if using less than 120GB/month) for an address which has Fibre... 


 
 
 
 


8344 posts

Uber Geek
+1 received by user: 2848

Lifetime subscriber

  Reply # 2172074 3-Feb-2019 08:02
Send private message quote this post

ditto

 

@hio77 something for the team to look into


4342 posts

Uber Geek
+1 received by user: 994


  Reply # 2172075 3-Feb-2019 08:09
Send private message quote this post

Ask Spark for a manual prequal for fibre.


'That VDSL Cat'
9893 posts

Uber Geek
+1 received by user: 2317

Trusted
Spark
Subscriber

  Reply # 2172084 3-Feb-2019 09:16
Send private message quote this post

Can you dm me the exact address you are entering.

At a guess, the fibre will be at like "flat 1"... Address or number/flat.

Sometimes this isn't totally clear as a customer. Spark don't massage or assume the address, as that can easily end up with the wrong expereriance for installation or in your case activation.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


8344 posts

Uber Geek
+1 received by user: 2848

Lifetime subscriber

  Reply # 2172087 3-Feb-2019 09:20
Send private message quote this post

im looking at my address which has fibre available and its only showing as VDSL/ADSL or wireless

 

my parents place which does not have a copper connection at all is only showing as wireless available. even though they have fibre already

 

the checker is borked


'That VDSL Cat'
9893 posts

Uber Geek
+1 received by user: 2317

Trusted
Spark
Subscriber

  Reply # 2172089 3-Feb-2019 09:24
Send private message quote this post

Jase2985:

the checker is borked



At a glance looks to be chorus api related. Will pull the laptop out...




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


5404 posts

Uber Geek
+1 received by user: 1870


Reply # 2172090 3-Feb-2019 09:34
5 people support this post
Send private message quote this post

Jase2985:

 

[snip]the checker is borked

 

 

Nah, Spark are just moving everyone to wireless ;-)


459 posts

Ultimate Geek
+1 received by user: 170

Subscriber

  Reply # 2172097 3-Feb-2019 09:38
Send private message quote this post

@kodachrome you can always sign up with a different ISP.


'That VDSL Cat'
9893 posts

Uber Geek
+1 received by user: 2317

Trusted
Spark
Subscriber

  Reply # 2172109 3-Feb-2019 09:54
One person supports this post
Send private message quote this post

RunningMan:

 

Jase2985:

 

[snip]the checker is borked

 

 

Nah, Spark are just moving everyone to wireless ;-)

 

 

 

 

Not the case at all.

 

Thanks for the tag Jase, Is a valid issue. Appears to be a failure on the communication with Chorus B2B.

 

 

 

It's now with the right teams to Investigate further.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


'That VDSL Cat'
9893 posts

Uber Geek
+1 received by user: 2317

Trusted
Spark
Subscriber

  Reply # 2172113 3-Feb-2019 09:58
Send private message quote this post

@kodachrome happy to ensure your order is ran soon as this is fixed, apologies for the issues your facing, that isnt normal.

 

 

 

As mentioned if you flick me your address i can look into it deeper. I suspect the old Customer will want their modem back.. You may also be seeing delays in Fibre order for Gbit. Chorus dont allow gbit on secondary ports.

 

 

 

 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




25 posts

Geek
+1 received by user: 3


  Reply # 2172115 3-Feb-2019 10:04
One person supports this post
Send private message quote this post

Thanks, already shot you an PM!

3904 posts

Uber Geek
+1 received by user: 1618

Subscriber

  Reply # 2172116 3-Feb-2019 10:16
Send private message quote this post

For what it's worth, I can't talk to Chorus B2B either!

 

....too lazy to pull up a shell to see the error code... hopefully working by tomorrow!


'That VDSL Cat'
9893 posts

Uber Geek
+1 received by user: 2317

Trusted
Spark
Subscriber

  Reply # 2172126 3-Feb-2019 10:48
Send private message quote this post

chevrolux:

For what it's worth, I can't talk to Chorus B2B either!


....too lazy to pull up a shell to see the error code... hopefully working by tomorrow!


Good to know.

I didn't want to explicitly call out chorus side without validation from their team...




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


'That VDSL Cat'
9893 posts

Uber Geek
+1 received by user: 2317

Trusted
Spark
Subscriber

  Reply # 2172231 3-Feb-2019 14:39
Send private message quote this post

This is all sorted.

Appoligies for the delay.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 1 | 2 | 3
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19


Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58


2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35


Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35


Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19


HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12


Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09


Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07


Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03


New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59


Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05


DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51


RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50


Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48


Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.