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724 posts

Ultimate Geek

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Spark NZ

  # 2178516 14-Feb-2019 20:01
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Let me break down the facts in this thread and what you can derive from them.

 

 

 

Fact 1/ The Huawei HG659b gets great (900Mbit?) speed on Spark UFB (using PPPoE).

 

Derive: The Spark network is fully capable of providing maximum speed for the Fibre Max plan.

 

 

 

Fact 2/ The Netgear Orbi gets great speeds using IPoE with 2D.

 

Derive: The 2D network is fully capable of providing maximum speed for the plan.  The IPoE stack in the Netgear Orbi works great.

 

 

 

Fact 3/ The Netgear Orbi gets pretty mediocre speeds using PPPoE with Spark.

 

Derive: The PPPoE stack on Netgear Orbi is underperforming.  What specifically it causing the problem is only something that Netgear would know.

 

 

 

Unfortunately this is a very common theme with Netgear routers.  This is the 3rd different model of "Gigabit" Netgear router that I personally know of that has this issue.  It *was* even an issue for the Netgear router that Spark sells at it's stores.  I say "was" because Spark raised that fault with Netgear and they released a version of the firmware for that router that now has a PPP stack that works great.  But sadly they haven't done for others in their line-up.  Yes Spark has raised the issue of the general theme we are seeing here with them.  I would suggest you log a fault with Netgear and hope that it doesn't fall on deaf ears.  





My views are my own, and may not necessarily represent those of my employer.


22614 posts

Uber Geek

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  # 2178521 14-Feb-2019 20:11
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Or just return it as it's not fit for purpose, since its not performing well. When enough of that happens the retailers will bring it up with netgear about the poor performance.





Richard rich.ms

 
 
 
 




156 posts

Master Geek


  # 2178525 14-Feb-2019 20:16
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@cbrpilot thanks heaps for that response, really appreciated.

The Orbi is a great piece of kit and if there’s anyway for anyone in your wider team to highlight this issue to Netgear from Spark’s perspective then that would be great.

I’ll continue to try and get a response from them as well

4223 posts

Uber Geek

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  # 2178584 14-Feb-2019 21:23
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alsta: @cbrpilot thanks heaps for that response, really appreciated.

The Orbi is a great piece of kit and if there’s anyway for anyone in your wider team to highlight this issue to Netgear from Spark’s perspective then that would be great.

I’ll continue to try and get a response from them as well

 

As Dave has indicated we've raised this with Netgear... Unfortunately this sort of thing is a TEXTBOOK example of why ISPs can only really support the devices they supply or explicitly recommend.

 

Even new, modern gear that performs great in some instances has issues in others and we just cannot take on the support and responsibility of getting vendors to resolve software issues for devices we didn't supply.

 

Cheers - N

 

 





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.




156 posts

Master Geek


  # 2178593 14-Feb-2019 22:12
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Talkiet:

alsta: @cbrpilot thanks heaps for that response, really appreciated.

The Orbi is a great piece of kit and if there’s anyway for anyone in your wider team to highlight this issue to Netgear from Spark’s perspective then that would be great.

I’ll continue to try and get a response from them as well


As Dave has indicated we've raised this with Netgear... Unfortunately this sort of thing is a TEXTBOOK example of why ISPs can only really support the devices they supply or explicitly recommend.


Even new, modern gear that performs great in some instances has issues in others and we just cannot take on the support and responsibility of getting vendors to resolve software issues for devices we didn't supply.


Cheers - N


 




Hey Neil,

Thanks for chiming in too. Like I said, it’s in no way a deal breaker. I’m stoked with the performance I’m getting on fibre with Spark :-)

'That VDSL Cat'
11191 posts

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Spark
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  # 2178595 14-Feb-2019 22:18
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Talkiet:

 

alsta: @cbrpilot thanks heaps for that response, really appreciated.

The Orbi is a great piece of kit and if there’s anyway for anyone in your wider team to highlight this issue to Netgear from Spark’s perspective then that would be great.

I’ll continue to try and get a response from them as well

 

As Dave has indicated we've raised this with Netgear... Unfortunately this sort of thing is a TEXTBOOK example of why ISPs can only really support the devices they supply or explicitly recommend.

 

Even new, modern gear that performs great in some instances has issues in others and we just cannot take on the support and responsibility of getting vendors to resolve software issues for devices we didn't supply.

 

Cheers - N

 

 

 

 

And this is exactly why i always say, Keep your RSP provided modem!

 

 

 

even if you switch it out for your own, that's cool but from a technical issue point of view, being able to swap back to a known baseline is essential.

 

I personally very much like the Skinny model of, you must have the modem for this exact reason.

 

 

 

Based on the volume that end up on trademe, i'd suspect real world they are just flogged sadly.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


4223 posts

Uber Geek

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  # 2178602 14-Feb-2019 22:55
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I'm a massive hypocrite anyway... I am currently using an Amplifi HD on Spark FibreMax despite it giving terrible results (2-3 times slower than a 659) , just because I like the clock on the front of it and I can't be bothered recreating the DHCP reservations on the 659 for my home automation gear. Sure I only get about 200Mbit down instead of 600+ in real world downloads but meh, who cares :-)

 

I do have a 659 here that I used to compare the 2 at least :-)

 

 

 

N

 

 





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


 
 
 
 


466 posts

Ultimate Geek

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  # 2181408 17-Feb-2019 04:20
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Talkiet:

 

I'm a massive hypocrite anyway... I am currently using an Amplifi HD on Spark FibreMax despite it giving terrible results (2-3 times slower than a 659) , just because I like the clock on the front of it and I can't be bothered recreating the DHCP reservations on the 659 for my home automation gear. Sure I only get about 200Mbit down instead of 600+ in real world downloads but meh, who cares :-)

 

I do have a 659 here that I used to compare the 2 at least :-)

 

 

 

N

 

 

 

 

 

 

I know it's none of my business, but this is truly an amazing post.

 

 

 

You:

 

Pay for 1000mbit, but use equipment which gives you 200mbit. (Perhaps speedtests a bit higher?)

 

Use that router because it has a clock?! And because you can't be bothered spending a few minutes copypasting DHCP reservations to a capable device?!

 

You know you can get clocks for $5 at the warehouse?

 

Now sure, it's a free country and you can do whatever you want, but that's truly spectacular reasoning. And you work for an ISP...

 

 

 

Might as well downgrade to 100mbit internet, save a few bucks a month. That cost adds up!


2318 posts

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  # 2181409 17-Feb-2019 05:08
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ripdog: And you work for an ISP...

 

 

 

Which may mean there is a pricing perk or two where being on 100 or 1000 doesn't see a big cost difference. 


'That VDSL Cat'
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  # 2181410 17-Feb-2019 06:08
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lxsw20:

ripdog: And you work for an ISP...


 


Which may mean there is a pricing perk or two where being on 100 or 1000 doesn't see a big cost difference. 


Pretty sure last I checked Neil is happy with 100mbit for his use.

Gbit just allows an easy platform to play outside of lab conditions..




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


537 posts

Ultimate Geek

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  # 2181411 17-Feb-2019 07:33
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ripdog:

 

Pay for 1000mbit, but use equipment which gives you 200mbit. (Perhaps speedtests a bit higher?)

 

 

 

 

I would suspect staff discount may make that cost difference not really an issue.


4223 posts

Uber Geek

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  # 2181414 17-Feb-2019 07:52
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ripdog:

 

Talkiet:

 

I'm a massive hypocrite anyway... I am currently using an Amplifi HD on Spark FibreMax despite it giving terrible results (2-3 times slower than a 659) , just because I like the clock on the front of it and I can't be bothered recreating the DHCP reservations on the 659 for my home automation gear. Sure I only get about 200Mbit down instead of 600+ in real world downloads but meh, who cares :-)

 

I do have a 659 here that I used to compare the 2 at least :-)

 

N

 

 

 

 

I know it's none of my business, but this is truly an amazing post.

 

You: Pay for 1000mbit, but use equipment which gives you 200mbit. (Perhaps speedtests a bit higher?)

 

Use that router because it has a clock?! And because you can't be bothered spending a few minutes copypasting DHCP reservations to a capable device?!

 

You know you can get clocks for $5 at the warehouse?

 

Now sure, it's a free country and you can do whatever you want, but that's truly spectacular reasoning. And you work for an ISP...

 

Might as well downgrade to 100mbit internet, save a few bucks a month. That cost adds up!

 

 

There are a few other reasons actually (but it's mostly the clock and reconfig apathy).

 

- The extra upload is nice

 

- I'd have to go buy another router and wireless solution (More $$$)

 

- The WiFi on the Amplifi is good

 

- Spark's just dropped prices by $10 and there's a staff benefit as well, so it's not money out of my pocket anyway.

 

- I's nice having FibreMax there for the odd occasion I need to test something quickly in production, like a new router, or confirming to someone for the 50th time that the 659 is one of the fastest routers available at any price on FibreMax :-)

 

But as I say, it's mostly the cool round clock and realtime up/download speed readout on the Amplifi display :-)

 

N.

 

 





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.




156 posts

Master Geek


  # 2183670 19-Feb-2019 14:22
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As Dave has indicated we've raised this with Netgear... Unfortunately this sort of thing is a TEXTBOOK example of why ISPs can only really support the devices they supply or explicitly recommend.

 

 

 

Even new, modern gear that performs great in some instances has issues in others and we just cannot take on the support and responsibility of getting vendors to resolve software issues for devices we didn't supply.

 

 

 

Cheers - N

 



 

Netgear support have reached out this morning directly re this issue. Will report back if anything comes of it. 


4223 posts

Uber Geek

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  # 2183680 19-Feb-2019 14:42
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Thanks - that's really encouraging!

 

Cheers - N





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


267 posts

Ultimate Geek

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  # 2183690 19-Feb-2019 14:57
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alsta:

 

 

As Dave has indicated we've raised this with Netgear... Unfortunately this sort of thing is a TEXTBOOK example of why ISPs can only really support the devices they supply or explicitly recommend.

 

Even new, modern gear that performs great in some instances has issues in others and we just cannot take on the support and responsibility of getting vendors to resolve software issues for devices we didn't supply.

 

Cheers - N

 



 

Netgear support have reached out this morning directly re this issue. Will report back if anything comes of it. 

 

 

Thanks for the update. Have they acknowledged that this issue exists? Keen to keep update as to how your call goes.


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