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Topic # 247994 6-Mar-2019 09:47
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Hello.

 

Himself has been trying to set up call forwarding (CF) on his new Blackview BV9600Pro Android 8.1 phone.

 

He is going overseas and wants all calls diverted to a mobile that is staying in NZ.

 

He will be using his phone as a mini tablet using wifi wherever he can find it.

 

We have googled, but the instructions dont match what we see on his phone.

 

In fact, we cant find an option for CF in any menu on his phone.

 

 

 

I did find Spark instructions on CF that use a sequence of digits.

 

https://www.spark.co.nz/help/mobile/manage/mobile-call-features/

 

I think this is how he was diverting calls on his old Nokia cellphone.

 

 

 

Which got me wondering if there is any real difference between setting CF up in your phone menu, or doing it the way Spark advises.

 

Most importantly, does the phone menu way incur international call rates on diverted calls?

 

 

 

Also, is this normal for Spark smartphones or is there something wrong with his phone?

 

 

 

Cheers, KF

 

 

 

 

 

 





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  Reply # 2191968 6-Mar-2019 09:52
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The CFU is set on the Spark network side (HLR) and the call does not leave New Zealand so no international call charges

 

You can use the GSM generic codes to setup and disable the CFU or do it in the handset divert menu (it's the same)

 

http://www.geckobeach.com/cellular/secrets/gsmcodes.php




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  Reply # 2191982 6-Mar-2019 10:02
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Thank you @Linux 

 

It's easy for me, I'm with VF, so I just roam and roam and roam.

 

 

 

Does anyone have an answer to the last question?

 

Is it normal for Spark smartphones to not have an in-built CF function? 





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  Reply # 2191985 6-Mar-2019 10:05
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When you divert calls it will use included minutes or a charge per minute (charge is set by the carrier)

 

Where was the handset purchased from?

 

 




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  Reply # 2191991 6-Mar-2019 10:09
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Purchased from an NZ retailer, but I suspect its imported.

 

https://investigatemagazine.co.nz/product/blackview-bv9600-pro-rugged-phone-6gb-128gb-helio-p60-ai-chipset-ip69k-dual-4g-sim-16mp-dual-samsung-rear-camera-android-8-1/

 

We have a support call logged but not getting a reply.

 

 





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  Reply # 2191993 6-Mar-2019 10:15
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Why not just use the GSM codes? It's 100% the same as doing it in the handset menu




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  Reply # 2192021 6-Mar-2019 11:09
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If needs must, we will use the codes.

 

Just curious about the phone now.





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