Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6
'That VDSL Cat'
10361 posts

Uber Geek
+1 received by user: 2490

Trusted
Spark
Subscriber

  # 2227995 30-Apr-2019 14:56
Send private message quote this post

Can you try a cache clear?

 

 

 

i just went over and tested it with the team on of of their XS's, all seemed well?





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


defiant
884 posts

Ultimate Geek
+1 received by user: 484

Lifetime subscriber

  # 2228002 30-Apr-2019 15:10
Send private message quote this post

I had yet to visit the site, so nothing in cache, but tried incognito as well

 

I get the same error as previous posters


 
 
 
 


411 posts

Ultimate Geek
+1 received by user: 143


  # 2228009 30-Apr-2019 15:14
Send private message quote this post

They have tweeted that it is for Spark sourced devices only which is just laughable.

 

Words fail me they really do. Good job Spark.


43 posts

Geek
+1 received by user: 7


  # 2228012 30-Apr-2019 15:18
Send private message quote this post

PoHq:

They have tweeted that it is for Spark sourced devices only which is just laughable.


Words fail me they really do. Good job Spark.



Except it’s not even working on Spark sourced devices. I feel like customer support doesn’t know what’s going on. Are there actually any differences between an iPhone purchased from Apple and an iPhone purchased from Spark?

'That VDSL Cat'
10361 posts

Uber Geek
+1 received by user: 2490

Trusted
Spark
Subscriber

  # 2228013 30-Apr-2019 15:18
Send private message quote this post

PoHq:

 

They have tweeted that it is for Spark sourced devices only which is just laughable.

 

Words fail me they really do. Good job Spark.

 

 

Other devices will come at a later date.

 

 

 

There are complexities around how on net devices provision compared to off network.

 

It's nothing about lets lock you into on network or anything like that...





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


'That VDSL Cat'
10361 posts

Uber Geek
+1 received by user: 2490

Trusted
Spark
Subscriber

  # 2228015 30-Apr-2019 15:20
Send private message quote this post

dfnt:

 

I had yet to visit the site, so nothing in cache, but tried incognito as well

 

I get the same error as previous posters

 

 

Hm.

 

 

 

I'd log an issue with the front line then so they can correctly look into why it's not working for your device.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


411 posts

Ultimate Geek
+1 received by user: 143


  # 2228017 30-Apr-2019 15:22
Send private message quote this post

Like I said. Words fail me.


 
 
 
 


43 posts

Geek
+1 received by user: 7


  # 2228019 30-Apr-2019 15:30
Send private message quote this post

hio77:

PoHq:


They have tweeted that it is for Spark sourced devices only which is just laughable.


Words fail me they really do. Good job Spark.



Other devices will come at a later date.


 


There are complexities around how on net devices provision compared to off network.


It's nothing about lets lock you into on network or anything like that...



Hmm is it specifically limited to devices purchased through the spark store or devices just currently using a spark SIM card (on network)? Could understand off network not working yet (like you mentioned) but they’re implying it only works if you purchased the phone through spark.

411 posts

Ultimate Geek
+1 received by user: 143


  # 2228023 30-Apr-2019 15:34
Send private message quote this post

And if you thought the Spark Sourced devices only wasn't stupid enough wait until you hear about the Wearable pricing and rollout details. I've just seen them and again I'm banging my head on the desk.


'That VDSL Cat'
10361 posts

Uber Geek
+1 received by user: 2490

Trusted
Spark
Subscriber

  # 2228039 30-Apr-2019 15:47
5 people support this post
Send private message quote this post

And on that note, I'm pulling out of this thread.

 

 

 

www.spark.co.nz/chat if you require support or wish to reach out to spark for further information :)

 

an interaction with spark is still required to do the physical sim to esim swap.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


190 posts

Master Geek
+1 received by user: 41


  # 2228086 30-Apr-2019 17:04
Send private message quote this post

Update for anyone still having issues:

Spark help desk have identified the issue, hoping to have it fixed sometime tomorrow.

I suspect it’s to do with how they’ve attempted to whitelist only Spark purchased iPhones. I pre-ordered mine through Spark but its IMEI never made it onto that list 🤦🏻‍♂️

Very happy to see this feature finally in NZ and not to fussed if it takes a couple of days to sort through teething issues. It will be super handy for travel, being able to use a local sim for data but still receive calls and texts through Spark.




420 posts

Ultimate Geek
+1 received by user: 149


  # 2228122 30-Apr-2019 18:30
Send private message quote this post

A bit disappointed as I have a Spark sim provided by work but my iPhone wasn’t obtained through Spark. If I understand how they’re doing this, I won’t be able to request my spark sim to be converted.

2936 posts

Uber Geek
+1 received by user: 402


  # 2228124 30-Apr-2019 18:32
Send private message quote this post

Are they really doing this only for spark obtained iPhones? I can’t see the point as to what that’s going to achieve for them?

580 posts

Ultimate Geek
+1 received by user: 361


  # 2228128 30-Apr-2019 18:51
Send private message quote this post

I have an iPhone not purchased from Spark but I have a Spark plan, do they still want my business?

 

This makes no sense, without an official explanation as to why non Spark devices are incompatible it looks like a dick move on the surface.


580 posts

Ultimate Geek
+1 received by user: 361


  # 2228137 30-Apr-2019 19:09
Send private message quote this post

To add insult to injury the CSR on the Live chat said any queries related to eSIM need to be handled by tech support who will call me back, thats fine... I'm on the line with one now and when I told him I wanted to activate eSIM on my iPhone he replied "What is eSIM?" lol. I roughly explained what it is and now I've been on hold for 8 minutes and counting as I can only assume he is looking up what eSIM is.

 

 


1 | 2 | 3 | 4 | 5 | 6
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32


Epson launches new 4K Pro-UHD projector technology
Posted 1-Jun-2019 15:26


Lenovo and Qualcomm unveil first 5G PC called Project Limitless
Posted 28-May-2019 20:23


Intel introduces new 10th Gen Intel Core Processors and Project Athena
Posted 28-May-2019 19:28


Orcon first to trial residential 10Gbps broadband
Posted 28-May-2019 11:20


Video game market in New Zealand passes half billion dollar mark
Posted 24-May-2019 16:15


WLG-X festival to celebrate creativity and innovation
Posted 22-May-2019 17:53



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.