Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5
'That VDSL Cat'
10606 posts

Uber Geek

Trusted
Spark
Subscriber

  # 2230467 3-May-2019 20:21
Send private message quote this post

The email issue has been identified.

I've passed it onto the team to look at.
In most cases you will have an email address against your account that's used.

Sometimes this isn't filled in.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


898 posts

Ultimate Geek

Subscriber

  # 2230676 4-May-2019 10:16
6 people support this post
Send private message quote this post

hio77: The email issue has been identified.

I've passed it onto the team to look at.
In most cases you will have an email address against your account that's used.

Sometimes this isn't filled in.

 

I would to thank @hio77 for the speedy resolution to this process which brought to light various unknown issues at Sparks end.

 

Also it was during the resolution of these issues we discovered an online chat issue using Firefox which I had raised in this topic. Again hio77 is instrumental in seeing that this issue is to be resolved.

 

 

 

It is the likes of hio77 and others in these forums that keeps me reading these forums 2 or 3 times a day to see what little gems will increase my own knowledge 🎓. We all, me most certainly, get a little buzz out of helping someone with a problem and hopefully hio77 gets a well deserved 💥 out of ALL the advice and help he contributes in these forums.

 

Multiple 👏 from me.

 

Cheers 🍷





iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

 

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra, Yamaha AVR RX-V1085


 
 
 
 


2712 posts

Uber Geek


  # 2247149 28-May-2019 14:54
Send private message quote this post

I've been meaning to switch to the Entertainment Unplan for a couple of weeks, but just got around to doing it today.

 

I just logged into my Netflix account info and see that I am due to be billed tomorrow, but I doesn't look like my plan change will be processed until a day or two after that.

 

How can I avoid paying for a full month of Netflix when Spark will take over the billing in only a day or two?


'That VDSL Cat'
10606 posts

Uber Geek

Trusted
Spark
Subscriber

  # 2247158 28-May-2019 15:00
Send private message quote this post

Paul1977:

 

I've been meaning to switch to the Entertainment Unplan for a couple of weeks, but just got around to doing it today.

 

I just logged into my Netflix account info and see that I am due to be billed tomorrow, but I doesn't look like my plan change will be processed until a day or two after that.

 

How can I avoid paying for a full month of Netflix when Spark will take over the billing in only a day or two?

 

 

It's near instant for a fibre plan activation, then you just do the myspark bit and your done.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


2712 posts

Uber Geek


  # 2247160 28-May-2019 15:06
Send private message quote this post

hio77:

 

Paul1977:

 

I've been meaning to switch to the Entertainment Unplan for a couple of weeks, but just got around to doing it today.

 

I just logged into my Netflix account info and see that I am due to be billed tomorrow, but I doesn't look like my plan change will be processed until a day or two after that.

 

How can I avoid paying for a full month of Netflix when Spark will take over the billing in only a day or two?

 

 

It's near instant for a fibre plan activation, then you just do the myspark bit and your done.

 

 

@hio77 it asked me for a "preferred date" but wouldn't let me select anything prior to 30 May.

 

When I look in MySpark it still shows me on my old plan.




NodexHost
158 posts

Master Geek

Subscriber

  # 2247166 28-May-2019 15:22
Send private message quote this post

Paul1977:

hio77:


Paul1977:


I've been meaning to switch to the Entertainment Unplan for a couple of weeks, but just got around to doing it today.


I just logged into my Netflix account info and see that I am due to be billed tomorrow, but I doesn't look like my plan change will be processed until a day or two after that.


How can I avoid paying for a full month of Netflix when Spark will take over the billing in only a day or two?



It's near instant for a fibre plan activation, then you just do the myspark bit and your done.



@hio77 it asked me for a "preferred date" but wouldn't let me select anything prior to 30 May.


When I look in MySpark it still shows me on my old plan.


Contact Spark chat support. Will ensure that your connection is made immediately

2712 posts

Uber Geek


  # 2247237 28-May-2019 16:07
Send private message quote this post

NPCtom:
Paul1977:

 

hio77:

 

 

 

Paul1977:

 

 

 

I've been meaning to switch to the Entertainment Unplan for a couple of weeks, but just got around to doing it today.

 

 

 

I just logged into my Netflix account info and see that I am due to be billed tomorrow, but I doesn't look like my plan change will be processed until a day or two after that.

 

 

 

How can I avoid paying for a full month of Netflix when Spark will take over the billing in only a day or two?

 

 

 

 

 

 

It's near instant for a fibre plan activation, then you just do the myspark bit and your done.

 

 

 

 

 

 

@hio77 it asked me for a "preferred date" but wouldn't let me select anything prior to 30 May.

 

 

 

When I look in MySpark it still shows me on my old plan.

 


Contact Spark chat support. Will ensure that your connection is made immediately

 

On Spark chat being transferred to the third support person. Telling me I needed to select todays date when I created the order, but that wasn't an option!


 
 
 
 


2712 posts

Uber Geek


  # 2247251 28-May-2019 16:39
Send private message quote this post

Paul1977:

 

On Spark chat being transferred to the third support person. Telling me I needed to select todays date when I created the order, but that wasn't an option!

 

 

This has been sort now. They needed to cancel the order and recreate it.


'That VDSL Cat'
10606 posts

Uber Geek

Trusted
Spark
Subscriber

  # 2247264 28-May-2019 17:02
Send private message quote this post

Paul1977:

 

Paul1977:

 

On Spark chat being transferred to the third support person. Telling me I needed to select todays date when I created the order, but that wasn't an option!

 

 

This has been sort now. They needed to cancel the order and recreate it.

 

 

Can you provide your order number for that? It sounds to me like your not just switching to entertainment, but also adding or removing an item, in which case yes it's not instant.

 

 

 

If you use the one click plan change, it will go through straight away.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


'That VDSL Cat'
10606 posts

Uber Geek

Trusted
Spark
Subscriber

  # 2247268 28-May-2019 17:06
Send private message quote this post

OK Context for this, There was a legacy item on your line that shouldnt have passed things.

 

 

 

Essentially system thought you were moving 100mbit to max, thus provisioning required.

 

I've raised the issue with my team to dig into and fix that up.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


2712 posts

Uber Geek


  # 2247532 29-May-2019 09:18
Send private message quote this post

hio77:

 

OK Context for this, There was a legacy item on your line that shouldnt have passed things.

 

Essentially system thought you were moving 100mbit to max, thus provisioning required.

 

I've raised the issue with my team to dig into and fix that up.

 

 

That's weird. I'm pretty sure I went straight onto Fibre Max when I moved to Spark from Bigpipe, so don't think my plan was ever 100Mbps.

 

Regardless, it's all changed over and working now.

 

Thanks


'That VDSL Cat'
10606 posts

Uber Geek

Trusted
Spark
Subscriber

  # 2247600 29-May-2019 10:15
Send private message quote this post

Paul1977:

 

That's weird. I'm pretty sure I went straight onto Fibre Max when I moved to Spark from Bigpipe, so don't think my plan was ever 100Mbps.

 

Regardless, it's all changed over and working now.

 

Thanks

 

 

Yeah it's really weird. you were one of like enough customers that i could count on hands that could have the issue.

 

Generally that wouldnt cause any sort of issue at all and it would just flow through, but it does land you on a different issue with the way the online system works.

 

 

 

That's a wider issue that requires a fair bit of rework unfortunately. Is on the list for my team.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


284 posts

Ultimate Geek


  # 2248811 30-May-2019 23:05
Send private message quote this post

I want to move my parents from their current plan to the Unplan but I'm not sure how to check whether their current contract is still going - or does that not matter since they are still staying with Spark?

 

 

 

Edit:

 

Sorry, should have read further in this subforum, seems like it doesn't matter if they are currently on a contract, I can just switch them to unplan and they'll be on another 12 month contract.  Which they won't mind since they still use one of those xtra.co.nz email addresses and are somewhat forced to stay with Spark because of that.. 


314 posts

Ultimate Geek

Lifetime subscriber

  # 2248945 31-May-2019 09:48
Send private message quote this post

Hi

 

I asked this question a day before using online chat, and yes you need to sign up for another 12 months

 

 

 

00:16:05 Spark Customer : if I were to change to unplan , do I need to sign up for another 12 months
00:27:12 Chelsi :  I can help you with your Unplan questions today
00:27:29 Chelsi : You will have to go on a new 12 Month Contract for Unplan

 

 

 

edit:

 

I have only 2 months left on with my current contract with Spark and was thinking of using Unplan for the remaining 2 months before switching ISPS.

 

I was getting a $20 discount on my current plan 120Gb limit, but Spark no longer offer any specials with  the Unplan for loyal customers!  

 

Shame to leave though.


391 posts

Ultimate Geek


  # 2248951 31-May-2019 10:01
Send private message quote this post

qwertee:

Hi


I asked this question a day before using online chat, and yes you need to sign up for another 12 months


 


00:16:05 Spark Customer : if I were to change to unplan , do I need to sign up for another 12 months
00:27:12 Chelsi :  I can help you with your Unplan questions today
00:27:29 Chelsi : You will have to go on a new 12 Month Contract for Unplan


 


edit:


I have only 2 months left on with my current contract with Spark and was thinking of using Unplan for the remaining 2 months before switching ISPS.


I was getting a $20 discount on my current plan 120Gb limit, but Spark no longer offer any specials with  the Unplan for loyal customers!  


Shame to leave though.



Most people I know are leaving Spark for this reason. They just want the standard unplan plan (without Netflix) and are left scratching their heads when there is a requirement to signup to a 12 month contract with no incentive given for signing up to said contract.

Have recently moved across to 2degrees, absolutely amazing customer service, $200 joining credit and free amazon prime video for 12 months. Speeds are as good if not better than what we experienced with Spark, and works out to be $68 per month taking into account the joining credit (even cheaper if you consider the normal cost of prime video).

1 | 2 | 3 | 4 | 5
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26


The Document Foundation announces LibreOffice 6.3
Posted 9-Aug-2019 16:57


Symantec sell enterprise security assets for US$ 10.7 billion to Broadcom
Posted 9-Aug-2019 16:43


Artificial tongue can distinguish whisky and identify counterfeits
Posted 8-Aug-2019 20:20


Toyota and Preferred Networks to develop service robots
Posted 8-Aug-2019 20:11


Vodafone introduces new Vodafone TV device
Posted 7-Aug-2019 17:16


Intel announces next-generation Intel Xeon Scalable processors with up to 56 cores
Posted 7-Aug-2019 15:41


Nokia 2.2 released in New Zealand
Posted 5-Aug-2019 19:38


2degrees celebrating ten years
Posted 5-Aug-2019 05:00


Sure Petcare launches SureFeed microchip pet feeder
Posted 2-Aug-2019 17:00


Symantec Threat Intelligence: revival and rise of email extortion scams
Posted 2-Aug-2019 16:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.