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2 posts

Wannabe Geek


# 250939 1-Jun-2019 17:22
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Has anyone actually received their free bonus Samsung Smart TV for purchasing a mobile yet? I was told it would take 4 weeks to deliver but they didn't give me a tracking number to keep an eye out.

I waited 1 week and talked to live chat who said I had no TV order and that I had to go back to the store to re-request it? I found this really odd and lazy customer service.

I went back into the store the same day and was told that they have re-requested the TV but they can't give me a receipt or tracking number as my original receipt covered it.

I waited another week and talked to live chat again who said that no order had been placed but that they can place an order now online for me. I asked them to follow up with me in 1 week with the tracking number. 2 weeks later no response.

Has anyone actually received their free bonus Samsung Smart TV yet?

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Uber Geek


  # 2249658 1-Jun-2019 18:19
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'That VDSL Cat'
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  # 2249733 1-Jun-2019 21:25
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Dm me your account number and details.

I'll have a look..




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 


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Wannabe Geek


  # 2250589 3-Jun-2019 17:17
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I know of a few that got it within a few days of placing the order phone order, give the contact center another go or hand it off to Hio77 and he'll find out. 


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  # 2250606 3-Jun-2019 17:37
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Deezdeehan:

 

I know of a few that got it within a few days of placing the order phone order, give the contact center another go or hand it off to Hio77 and he'll find out. 

 

 

OP has DM'd me, Once i'm in the office tomorrow i'll give it a look.

 

 

 

few situations that could be at hand here, and depending from there it may be a simple answer from me or i'll pass it onto the revelant teams to follow up on :)





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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Wannabe Geek


  # 2251480 4-Jun-2019 19:41
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Thanks guys, hio77 is helping me 😊

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