Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


jamesrt

1240 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

#251050 6-Jun-2019 11:09
Send private message

Hi,

 

My elderly parent wishes to enable call diversion on their "landline" (fiber VoIP).

 

This requires a calling features upgrade, for a minor cost, which they're happy to pay.

 

We've clicked the button on the website over the weekend, and received a message along the lines of "thanks for requested, we'll get back to you".

 

 

 

The question is "How long should that take"? Does anyone know?  

 

 

 

[Don't even get me started on a) why this isn't automated, and b) why we need to pay extra for it anyway!]


Filter this topic showing only the reply marked as answer Create new topic
Spyware
2995 posts

Uber Geek

Lifetime subscriber

  #2252850 6-Jun-2019 11:14
Send private message

I found it doesn't work. Used chat after two months and was resolved. I also cancelled wire maintenance in March via a chat session and was still charged on May/June invoice - I even had a reference number. Chat resolved both issues in 15 minutes.


Affiliate link
 
 
 

Affiliate link: Buy anything now at AliExpress.
hio77
'That VDSL Cat'
12970 posts

Uber Geek

ID Verified
Trusted
Voyager
Subscriber

  #2252851 6-Jun-2019 11:14
Send private message

Can you send me account details so i can have a look at the flow.

 

 

 

there are a few different reasons it may have  gone down this line, it is automated but when anything goes wrong there is also a backup layer.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


hio77
'That VDSL Cat'
12970 posts

Uber Geek

ID Verified
Trusted
Voyager
Subscriber

  #2252858 6-Jun-2019 11:17
Send private message

Spyware:

 

I found it doesn't work. Used chat after two months and was resolved. I also cancelled wire maintenance in March via a chat session and was still charged on May/June invoice - I even had a reference number. Chat resolved both issues in 15 minutes.

 

 

Wire maintenance can't be cancelled via online channels at this stage, so unsure how you would have gone through that.

 

As above though, pass me details and i'm happy to give it a poke and see if i can pull it into some improvements.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 




jamesrt

1240 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #2252866 6-Jun-2019 11:30
Send private message

hio77:

 

Can you send me account details so i can have a look at the flow.

 

 

 

there are a few different reasons it may have  gone down this line, it is automated but when anything goes wrong there is also a backup layer.

 

 

Thanks; PM sent.


hio77
'That VDSL Cat'
12970 posts

Uber Geek

ID Verified
Trusted
Voyager
Subscriber

  #2252887 6-Jun-2019 11:50
Send private message

jamesrt:

 

hio77:

 

Can you send me account details so i can have a look at the flow.

 

 

 

there are a few different reasons it may have  gone down this line, it is automated but when anything goes wrong there is also a backup layer.

 

 

Thanks; PM sent.

 

 

Weird one that was, have it on my list.

 

All sorted :)





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


jamesrt

1240 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #2252895 6-Jun-2019 11:57
Send private message

hio77:

 

eird one that was, have it on my list.

 

All sorted :)

 

 

Thanks; apparently the parent had asked in-store a couple of times, so the staff may have done something odd...


Filter this topic showing only the reply marked as answer Create new topic





News and reviews »

Samsung Introducing Galaxy Z Flip4 and Galaxy Z Fold4
Posted 11-Aug-2022 01:00


Samsung Unveils Health Innovations with Galaxy Watch5 and Galaxy Watch5 Pro
Posted 11-Aug-2022 01:00


Google Bringing First Cloud Region to Aotearoa New Zealand
Posted 10-Aug-2022 08:51


ANZ To Move to FIS Modern Banking Platform
Posted 10-Aug-2022 08:28


GoPro Hero10 Black Review
Posted 8-Aug-2022 17:41


Amazon to Acquire iRobot
Posted 6-Aug-2022 11:41


Samsung x LIFE Picture Collection Brings Iconic Moments in History to The Frame
Posted 4-Aug-2022 17:04


Norton Consumer Cyber Safety Pulse Report: Phishing for New Bait on Social Media
Posted 4-Aug-2022 16:50


Microsoft Announces New Solutions for Threat Intelligence and Attack Surface Management
Posted 3-Aug-2022 21:54


Seagate Addresses Hyperscale Workloads with Enterprise-Class Nytro SSDs
Posted 3-Aug-2022 21:50


Visa Launching Eco-friendly Payment Solutions in New Zealand
Posted 3-Aug-2022 21:48


NCR Delivers Services to Run Bank of New Zealand ATM Network
Posted 30-Jul-2022 11:06


New HP Portfolio Supports New Era of Hybrid Work
Posted 28-Jul-2022 17:14


Harman Kardon Launches Citation MultiBeam 1100 Soundbar
Posted 28-Jul-2022 17:10


Nanogirl Labs Launches Creator Project
Posted 28-Jul-2022 17:05









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







Backblaze unlimited backup