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  # 2309910 3-Sep-2019 12:20
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That doesnt seem out of the norm to me.
1 a/c = 1 entitlement

 

 

Its not really one account though, its two mobile accounts.  Each cost $59.99 a month.  Its a single billing account absolutely, but how that is relevant perplexes me.  I did laugh out loud at your $1.99 comment

 

When you says its the norm what other examples can you think of?  I really have tried to think of one, but cant. 


gzt

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  # 2311186 5-Sep-2019 13:59
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itxtme: I went to sign myself up to Lightbox using the voucher system. As my wife already used the voucher it wont let me sign up also. I chatted with a customer rep who informed me its limited to 1 per account despite having two eligible mobile plans.

Does this also apply with a broadband account + mobile plan + mobile plan? With one account and a two device limit you cannot run it on all devices you purchased a plan for. I would find that annoying. Spark tend to discount the second mobile plan so there is that. Even so some kind of discounted upgrade path would be reasonable in your situation.

 
 
 
 


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  # 2311259 5-Sep-2019 14:57
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It happens as long as you only have one billing account number - the voucher generated is tied to a billing account. Two separate bills would allow for two different vouchers, but one combined bill generates one voucher.





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gzt

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  # 2311286 5-Sep-2019 15:38
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That may be the OPs only option. Two accounts.

gzt

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  # 2311544 6-Sep-2019 06:20
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Wait a sec. There is an upgrade path. Lightbox Premium + $3 = four devices and ability to download shows to devices. That's your solution.

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  # 2311560 6-Sep-2019 08:04
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I brought that up on the 2nd and added "On the other hand if you have multiple qualifying mobiles/lines on your Spark account why don't Spark offer Premium Lightbox instead?"

Having related services on one account must save Spark more than $3.



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  # 2311728 6-Sep-2019 13:21
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gzt: Wait a sec. There is an upgrade path. Lightbox Premium + $3 = four devices and ability to download shows to devices. That's your solution.

 

Totally agree, its a solution, but one where I give more money.  Its a moral problem I have, rather than a real world one.  I can use my wifes account - but that is her account not mine.  I just go back to the way they advertise it on their site.  Its misleading to say you get a $12.99 value product, when actually you don't.

A few people have tried to rationalise why I want it etc. which is frankly irrelevant. Others have said its fair because its in the T&C's, yet nobody has given a single other example of where a company behaves like this. To me its baiting.  

 

At best I think its lazy by Spark not to make it clearer, at worst its misleading and in breach of the Fair Trading act.

 

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gzt

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  # 2311739 6-Sep-2019 13:34
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I do see what you mean. When I looked earlier today there was an extra cross symbol with a 'one account per bill' footnote added. At present the page is down.

gzt

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  # 2311742 6-Sep-2019 13:37
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Umm. Actually that note is only on the unlimited mobile plan:

https://www.spark.co.nz/shop/mobile/paymonthly.html

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  # 2311750 6-Sep-2019 13:52
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IF there is no advantage in having them both under one account, and only a disadvantage.Just ask for them to be separated into two accounts. 


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