Yes, let's consider this something only usable if your provider is Spark. I am having real issues with it as it is now generating Captive Portal issues on my Chromebook, like what you get when you login at a motel and the device is expected to go to a default web page.
I can take this back to my friend and connect it there to get an update, but as she isn't close to where we live this could be a while away. Going to give this up for now.
Thanks for your help though, much appreciated.