i called into the Alexandra Spark store to order a new smart modem but they advised me they don't work on VDSL
i checked Spark online it says ADSL/VDSL is supported
can anyone advise me please
This is a tad confusion over an informer that has gone out to agents.
There is a unique condition of linecards on adsl that fail to sync. The newer firmware fixes this however until all our stock is updated we aren't keen to risk it (so offering hg659b in this case)
@hio77 is this still the case? I ordered a VDSL plan today with a view to it starting next week. The Spark rep I spoke to said the modem I will be sent will be another HG695B. I would have thought it would be the new smart modem by now?