hio77:

 

nzmatt:

 

If you are on the Spark Entertainment plan, because of Lightbox disappearing you have the right to cancel the contract. Cancel the contract and sign up for another term and get the free modem....

 

 

 

 

Please don't do this.

 

 

 

Just ask to resign..

 

I got the free smart modem by just resigning for 12 months on the same plan (Entertainment Fibre Max).

Picked it up in store. The only thing they checked was that I was in the last 3 months of my plan (I was in the last  month).

Not picked up my Mesh yet - but planning on picking one up this weekend.  

The new smart modem has been good - noticeable wifi speed and range improvements.

Is there any indication as to how wide spread the drop out issue is? I have looked at social media and there does not seem to be any complaints that I can find. Is this a "tinkerers" issue or is it affecting all or some of the new hardware users.

MikeB4:

 

Is there any indication as to how wide spread the drop out issue is? I have looked at social media and there does not seem to be any complaints that I can find. Is this a "tinkerers" issue or is it affecting all or some of the new hardware users.

 

Correct.

It's a very small number nomatter how i cut the data.

That doesn't impact the efforts we are putting into resolving this though. Personally my day to day isn't Devices :)

I used to be a tinkerer and I am sure that is why I lost my hair but medication may have had a role in that. I now unbox, set up default and get on with life. Surprising haw well things work like that.

hio77:

 

MikeB4:

 

Is there any indication as to how wide spread the drop out issue is? I have looked at social media and there does not seem to be any complaints that I can find. Is this a "tinkerers" issue or is it affecting all or some of the new hardware users.

 

 

Correct.

 

 

 

It's a very small number nomatter how i cut the data.

 

That doesn't impact the efforts we are putting into resolving this though. Personally my day to day isn't Devices :)

 

I imagine many simply don't notice. I find it especially annoying because my internet radio on my AVR doesn't gracefully recover. Other devices recover better, e.g. with a simple browser refresh.

MikeB4:

 

I used to be a tinkerer and I am sure that is why I lost my hair but medication may have had a role in that. I now unbox, set up default and get on with life. Surprising haw well things work like that.

 

Just for reference, I haven't modified mine, and notice it. The other two people in my house don't - they just assume "internet issues", its only when i'm shoulder surfing i notice it. on their devices. 

hio77:

 

nzmatt:

 

If you are on the Spark Entertainment plan, because of Lightbox disappearing you have the right to cancel the contract. Cancel the contract and sign up for another term and get the free modem....

 

 

 

 

Please don't do this.

 

 

 

Just ask to resign..

 

I'm assuming that if you cancel the contract, then move to another provider, there's no way to get the firmware updates (even if a security patch is deployed at some point)

hamistheman:

 

I'm assuming that if you cancel the contract, then move to another provider, there's no way to get the firmware updates (even if a security patch is deployed at some point)

 

At this stage, on the spark variant, yes.

hio77:

MikeB4:

 

Is there any indication as to how wide spread the drop out issue is? I have looked at social media and there does not seem to be any complaints that I can find. Is this a "tinkerers" issue or is it affecting all or some of the new hardware users.

 

 

Correct.

 

 

 

It's a very small number nomatter how i cut the data.

 

That doesn't impact the efforts we are putting into resolving this though. Personally my day to day isn't Devices :)

Naithin: If we have a modem experiencing this issue then, is it worthwhile getting it warranty replaced and trying again if the number of incidences are low? How far off a firmware fix are we? Any indications from the hardware provider yet?

I wonder if the ONT is a factor? Some are on Chorus, others on Enable. Not sure if they use the same ONT device. I'm on Chorus in a fibre-only neighbourhood.

grolschie:

 

Naithin: If we have a modem experiencing this issue then, is it worthwhile getting it warranty replaced and trying again if the number of incidences are low? How far off a firmware fix are we? Any indications from the hardware provider yet?

 

 

 

I wonder if the ONT is a factor? Some are on Chorus, others on Enable. Not sure if they use the same ONT device. I'm on Chorus in a fibre-only neighbourhood.

 

Access Type does not inflence this.

hio77:

 

Access Type does not inflence this.

 

Then there's only really 2 h/w devices in conflict? The Smart Modem and the Mesh Unit? 

@hio77 - Just to keep you up to date with my setup, I have changed my network as follows.

Old - 2 x Unifi A/P's + Smart Modem as a another A/P (different SSID)

New - 2 x Smart Modems, second is connected to the first via Ethernet. This is running great (although I do miss some of the nice info the Unifi portal gives, such as machine names that the Smart Modem lacks), and gives the following config:



It seems that the first Smart Modem sees the second as a Mesh unit (hence the different picture) as they are both running in AP mode ( I can see this in the Wireless Logs Window, and the second image below also shows the 2nd modem as a Mesh unit).  However, I also see an UPGRADE option, any idea what its for??



And just to make it fun, you will see in the above image they are both running different firmware versions! Even though they arrived (direct from Spark) without a week of each other.

Question 2 - can I upgrade manually? As in supply a link to a firmware file via the menu system?

The only issue I see is that there are TWO SSID's now, I assume that's because they are modems and not mesh units?