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Topic # 26440 22-Sep-2008 20:48
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One of my Telecom phone contracts was due to finish, and I spotted the Okta Agent offer (Free phone, plus 1 years free email on phone). It seemed a great offer so I took it.

Within a few weeks I decided while it wasn't the worst phone I've ever owned, its certainly the most frustrating.

Things it is doing included totally freezing up (happens every other day) and removing battery off back is only thing to do, being VERY slow, eg open phone and start dialing a number and it "misses" the first 3 or 4 digits out, or start writing a text and it misses the first 2 or 3 words out as it can't keep up, also a strange predictive text system where it "learns" words not added to dictionary and uses them like they are (but I cant seem to remove them- eg bux has now replaced buy, and many other examples like that where they come up first where the normal word should come up first).

Anyway the phone was such a shocker I rung 123 and asked about it and they said that within 30 days of signing a new contract the phone can be returned and contract cancelled with no penalties. I thought about this - as it was really only the phone I cant stand, so I decided to take them up on what they said (and then would just sign one of my prepaid phones up to another contract). However upon talking to the store [and I don't want to start or enter into a debate about this] - they basically said I'd be a real dum dum to do that as pda phones are where its at and in 2 years normal phones will be the minority and other salesman pitch, etc, and he got quite cranky so I didn't push the issue.

Its now been 6 weeks and the phone has gotta go. I simply am gonna end up throwing it across the room as I cannot think of having owned a more frustrating electronic device in my life. 

Now its doing other silly things, such as saying its fully charged but when taken off charge the battery indicator only shows half charge, and the worst is that if I get 10 texts none come through until I open the phone, then magically ding ding ding... the whole lot come through. It now does that all the time. I have tried turning phone off/on, changing batteries/chargers, but this has not helped.


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  Reply # 166404 22-Sep-2008 22:55
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all smartphone devices I have ever used do this, they usually run out of memory and get sluggish even though they are supposed to auto recycle but instead they just lock up and freeze. The boss (HTC libra), the global (Samsung i325), Agent (Pantech Pn-820) and the SP-Jas (HTC phone) I have witnessed all do this.

Turn off VoiceCMD, this thing really seems to slow down the OS.
Turn off unnessesary today plugins, another one that  bogs down the interface
There is a Task manager by pressing and holding "Home" or the House key which allows you to stop the uneeded applications after you have finished using them, make this habit.
Dialpad is a bit slow and has always been on winmobile but remember you can shortcut a name by "t9" dialling it and scrolling for options like "call" and "send SMS"

"bux has now replaced buy, and many other examples like that where they come up first where the normal word should come up first"

Both my Nokia and old Panasonic did this and yes its rather annoying. try setting it in "accessibility" or "word completion" both under settings, there is a custom dictionary file somewhere you can just delete but I'm currently pda-smartphone less so can't give you the exact location.



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  Reply # 168318 1-Oct-2008 13:24
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paradoxsm: all smartphone devices I have ever used do this, they usually run out of memory and get sluggish even though they are supposed to auto recycle but instead they just lock up and freeze.


Mine shows (always) around 20MB RAM free and its as new so is that still likely a problem if its saying 20MB free?

Turn off VoiceCMD, this thing really seems to slow down the OS.


I did that after you said to, but...

Turn off unnessesary today plugins, another one that  bogs down the interface.


I have none of those, and...

There is a Task manager by pressing and holding "Home" or the House key which allows you to stop the uneeded applications after you have finished using them, make this habit.


I could not get this to come up, but I'd be real keen to know if there is another way to do it?



("bux has now replaced buy, and many other examples like that where they come up first where the normal word should come up first")   Both my Nokia and old Panasonic did this and yes its rather annoying. try setting it in "accessibility" or "word completion" both under settings, there is a custom dictionary file somewhere you can just delete but I'm currently pda-smartphone less so can't give you the exact location.


I can't even find the dictionary or anything to do with texting eg. word completion, etc. Can anybody help me please!?

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  Reply # 168585 2-Oct-2008 11:36
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If you are unhappy with the way the device is working and can state issues, I would suggest sending the phone into Telegistics for them to have a look at.

Providing the handset hasn't had any moisture/water damage and hasn't been abused in any way this should be covered under your one year manufacturer’s warranty and it shouldn't cost you a cent. So, please do not throw the device across the room.

If you take it back to the store you purchased it from they should have the proof of purchase for you and hopefully supply you with a loan phone so you can stay active on your contract while it is away being looked at.

If it is an issue with your handset only and they can find a fault with the device then they will either fix or replace the unit for you.

There are a couple of issues from your original post that concern me.

First is the 30 day limit Telecom told you about. I have always been under the impression that it is a 7 day right of return not a 30 day one. Maybe someone else can correct me on this.

The other is the grumpy pushy salesman. I personal hate these kinds of salesman. I like to be able to back up a product that I sell and I do it passionately, but there is no need to get pushy, if the product is good enough you should be able to sell it without getting pushy. As for grumpy, well, I’d be shopping somewhere else in future.

Hope this helps.

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