Offers for existing customers?

Forums › Spark New Zealand (including Skinny and BigPipe) › Offers for existing customers?

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#2414331 7-Feb-2020 16:53

TeaLeaf:
well they just said disconnect and sign up as new customer so thats what Im doing.

How important is static IP? $45 charge

If you don't know how important a static IP address is then I suspect you don't need one

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CrashAndBurn

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#2414340 7-Feb-2020 17:10

Disconnect? That will be interesting. I hope you don't end up with a long downtime.

TeaLeaf

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#2414341 7-Feb-2020 17:12

Linux:
TeaLeaf:

well they just said disconnect and sign up as new customer so thats what Im doing.

How important is static IP? $45 charge

If you don't know important a static IP address is then I suspect you don't need one

Ugggh not another elitist over something that is not technical, its a useful debate.

But end of the day, DNS, Game servers, and Video Conferencing win my vote for $45 Static IP. just keep my security. Didnt cost me $45 the last tme I joined though.

TeaLeaf

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#2414346 7-Feb-2020 17:24

Well ok all you LONG term BP loyal customers.

Just disconnect completely your current address, and use the sign up and go through all the BS to get the 3 months and Router. Not hard, just not what BP has previously allowed me to do on 3 occassions.

michaelmurfy

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#2414354 7-Feb-2020 18:21

TeaLeaf:

Well ok all you LONG term BP loyal customers.

Just disconnect completely your current address, and use the sign up and go through all the BS to get the 3 months and Router. Not hard, just not what BP has previously allowed me to do on 3 occassions.

Why do you need a router every time? The one currently serving you is surely enough...

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CrashAndBurn

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#2414358 7-Feb-2020 18:29

michaelmurfy:

TeaLeaf:

Well ok all you LONG term BP loyal customers.

Just disconnect completely your current address, and use the sign up and go through all the BS to get the 3 months and Router. Not hard, just not what BP has previously allowed me to do on 3 occassions.

Why do you need a router every time? The one currently serving you is surely enough...

I think its more on the 3 months free rather than the free router.

quickymart

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#2414397 7-Feb-2020 22:09

michaelmurfy:

TeaLeaf:

Well ok all you LONG term BP loyal customers.

Just disconnect completely your current address, and use the sign up and go through all the BS to get the 3 months and Router. Not hard, just not what BP has previously allowed me to do on 3 occassions.

Why do you need a router every time? The one currently serving you is surely enough...

I thought he was more interested in the fridge from Trustpower? I'm not quite connecting the dots here...

MichaelNZ

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#2414402 7-Feb-2020 22:57

We have no free connections (for DSL - UFB are presently paid by the taxpayer), no free equipment and no term contracts. We also aren't the cheapest.

All of which saves us a lot of hassles. Clients who churn every 5 minutes to save a couple of bucks and demand free stuff aren't worth anything to us.

WFH Linux Systems and Networks Engineer in the Internet industry | Specialising in Mikrotik | APNIC member | Open to job offers

TeaLeaf

6248 posts

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#2415669 10-Feb-2020 18:39

Well I am happy, been with BP 7 years and looks like at least another 12 months. Thank you BP. nobody needs voice support. I find the support superb and easier than waiting on a phone.

xor

73 posts

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#2416781 12-Feb-2020 17:23

Handle9:
There's going to be a certain percentage of customers who will churn to save $1 a month. Given this is a mass market commodity business with very low margins it's probably better for them if you leave than to re-sign you.

Very low margins? From a company with no phone support and contracted email support from Skinny? As for $1 a month...

For a 950Mbps connection:

Wholesale - $56

stuff - 4 months at $44.98, 8 months at $90

Orcon - 6 months at $50, 6 months at $100

TheRepublic - $85

Slingshot - $100 w/3 months free

Vodafone - $108 w/ $200 credit

Bigpipe - $109

For a "look how many services we cut to offer the lowest price!" company they are currently one of the most expensive on the market (looks like the only company charging more is Spark).

MichaelNZ

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#2416790 12-Feb-2020 17:52

xor: Very low margins? From a company with no phone support and contracted email support from Skinny? As for $1 a month... For a 950Mbps connection: Wholesale - $56 stuff - 4 months at $44.98, 8 months at $90 Orcon - 6 months at $50, 6 months at $100 TheRepublic - $85 Slingshot - $100 w/3 months free Vodafone - $108 w/ $200 credit Bigpipe - $109 For a "look how many services we cut to offer the lowest price!" company they are currently one of the most expensive on the market (looks like the only company charging more is Spark).

What you have omitted from your comparison is:

1. Quality of service

2. How desperate some companies are to get clients - ie: willing to lose money

WFH Linux Systems and Networks Engineer in the Internet industry | Specialising in Mikrotik | APNIC member | Open to job offers

quickymart

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#2416792 12-Feb-2020 18:07

Also, Vodafone.

xor

73 posts

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#2417008 13-Feb-2020 00:41

MichaelNZ:
xor: Very low margins? From a company with no phone support and contracted email support from Skinny? As for $1 a month... For a 950Mbps connection: Wholesale - $56 stuff - 4 months at $44.98, 8 months at $90 Orcon - 6 months at $50, 6 months at $100 TheRepublic - $85 Slingshot - $100 w/3 months free Vodafone - $108 w/ $200 credit Bigpipe - $109 For a "look how many services we cut to offer the lowest price!" company they are currently one of the most expensive on the market (looks like the only company charging more is Spark).

What you have omitted from your comparison is:

1. Quality of service

2. How desperate some companies are to get clients - ie: willing to lose money

What's the quality of service, is it literally the best in the industry? Every other ISP in NZ except Bigpipe and Spark are "willing to lose money"?

Handle9

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#2417026 13-Feb-2020 06:42

xor:
Handle9:
There's going to be a certain percentage of customers who will churn to save $1 a month. Given this is a mass market commodity business with very low margins it's probably better for them if you leave than to re-sign you.

Very low margins? From a company with no phone support and contracted email support from Skinny? As for $1 a month...

For a 950Mbps connection:
Wholesale - $56
stuff - 4 months at $44.98, 8 months at $90
Orcon - 6 months at $50, 6 months at $100
TheRepublic - $85
Slingshot - $100 w/3 months free
Vodafone - $108 w/ $200 credit
Bigpipe - $109

For a "look how many services we cut to offer the lowest price!" company they are currently one of the most expensive on the market (looks like the only company charging more is Spark).

The $56 you mention is just the chorus cost. That is far from the only cost that an ISP has.

If price is what matters to you then leave. You will always be able to get a better price.

kotuku4

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#2417068 13-Feb-2020 08:32

AndyR:

Been with BigPipe on the $79 100/20 plan for a couple of years now, no contract, but thinking of changing due to all the deals out there, especially on Gigabit plans.

I noticed BigPipe have a 3 month free offer but its for new customers, but BigPipe online chat told me I can't take that as I'm an existing customer, and when I said can I cancel and re-join they said no :)

So I'm curious, why don't they offer deals to existing customers, who instead would save money by walking to another ISP rather than keeping them on and offering the same price as new customers?

Same situation, with BP on same plan. No issues with service or support. Service is good, no need of support. Wish they would offer something to retain existing customers.

For us the best saving would be to switch provider every year for a discount. I don't want to do this, as there is often the 30 day switch from existing, and sometimes issues in the switch over.

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