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412 posts

Ultimate Geek

  #2495616 31-May-2020 11:52
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Moving to an Auckland Central apartment that has fibre installed but never had any ISP connected (a new building).


Bigpipe seems to be having the best deals. works out $59.25 a month on a 12 month term. Free modem&postage and connection! My internet requirement is basic.


Is the modem for me to keep? Its not clear if its a rental.


How soon can the connection be made? Can the modem be sent to a different address?





You keep the modem as part of the contract.


How soon will depend on Chorus unless there is already a live ONT? If no ONT yet, then it could take longer.

845 posts

Ultimate Geek


  #2495802 31-May-2020 17:18
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Been with them for years, their service just works.




Not going to move anytime soon

The little things make the biggest difference.


3877 posts

Uber Geek

Lifetime subscriber

  #2495817 31-May-2020 17:29
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They are all fine and dandy until something goes wrong...


Please don't go anywhere near them.



If you're going to make this sort of statement please provide some evidence why.

45 posts


  #2495825 31-May-2020 17:49
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I didn't have a single noticeable outage on my Bigipe VDSL or Gigabit UFB services from June 2018 - March 2020, excluding the usual ONT update reboots, scheduled maintenance, etc.


I think some people's poor experiences come from email/live chat being their ONLY support medium, which for the few times I did have to get in contact, meant a delay of about 1 business day for a reply.


It's unfortunate how they've gone from being an ISP that caters for 'geeks' to just another Spark-offshoot over the last year or two. Prior to them switching over to use Spark's core network, they did all sorts of cool opt-in experiments like IPv6, IPoE, VLAN tagging on request, even oddball speed profiles offered by Chorus but not officially listed on Bigpipe's website like 200 down / 200 up.


Peering policies are also dictated by Spark so expect sub-optimal routing via Australia/Singapore/USA for a few CDN providers that host here, but Spark can't be bothered to peer with.


Would recommend them for stability and pricing but not much else these days.





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