Skinny Broadband issues zoning and router

Forums › Spark New Zealand (including Skinny and BigPipe) › Skinny Broadband issues zoning and router

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#2478787 7-May-2020 16:29

jazzkiwi: If you say it is not the router can you please explain why a skinny mobile sim works faster in a cellphone than when put in the router, surely with better coverage this would increase the speed.

Possibly to do with the bands and numbers of carriers each device can use. The modem is also locked to a specific tower by virtue of the antennas pointed at it, whereas the phone may connect to a less congested tower.

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jazzkiwi

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#2478805 7-May-2020 16:45

RunningMan:

Contrary to what you say, it is exactly about customer retention and maintaining a good user experience for the existing users. By adding (in their eyes) a new connection in an area already at or near capacity, it will degrade performance for everybody else

No, I understand this, but I'm not a new customer and have been in my current location for 3 years. Clearly they have oversold for some of there towers in this area since then. They would know full well what the usage they would be getting through the towers and hence my usage over the past 3 years so in fact I would have no bearing on the recent over subscribing to said towers in the area.

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#2478808 7-May-2020 16:51

@RunningMan depends what the end user is connected to 3G or 4G

3G could run out of channels (not quite the right word) but 4G will just generally slow right down

The correct name 3G channel word has slipped my mind at the moment but carriers buy capacity to a limit of the hardware so as load grows it costs the carriers more

Edit: So hardware can support way more capacity but then you can be limited by licences and the hardware vendor wants more cash so you can increase capacity

hio77

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#2478809 7-May-2020 16:51

Can you confirm what modem you have.

You should have updated your location, the fact that your in the same area has no value, you still could be on a different tower or sector and thus there are capacity implications.

Swanson is actually one of my favorite places to go drive testing as even at 2CA the network is very impressive.

I highly suspect your having an issue of jumping between cells or using a B315 and thus being stuck on a single band.

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RunningMan

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#2478831 7-May-2020 17:46

jazzkiwi:No, I understand this, but I'm not a new customer and have been in my current location for 3 years. Clearly they have oversold for some of there towers in this area since then. They would know full well what the usage they would be getting through the towers and hence my usage over the past 3 years so in fact I would have no bearing on the recent over subscribing to said towers in the area.

In basic terms as I understand it, you (well, not you, but your type of connection!) aren't prioritised, so is only offered in areas where there is excess capacity. You have been lucky in that you have been able to use that excess capacity, despite not complying with the T&Cs. Due to growth for whatever reason, there is no longer the excess capacity that could be allocated to your type of connection. This doesn't mean they've oversubscribed anything, just that you were lucky and have got away with it until now.

Ultimately, this is not a Skinny issue. You are trying to use a product in an unsupported location, and the reason it's unsupported there is Skinny know it is unlikely to work properly.

If there are no suitable fixed line connections, then start looking for a different type of connection that suits your needs better. You could try other RBI suppliers, or perhaps look at a PTP connection if you have line of sight to somewhere there is suitable fixed line.

jazzkiwi

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#2478833 7-May-2020 17:47

hio77:

Can you confirm what modem you have.

You should have updated your location, the fact that your in the same area has no value, you still could be on a different tower or sector and thus there are capacity implications.

Swanson is actually one of my favorite places to go drive testing as even at 2CA the network is very impressive.

I highly suspect your having an issue of jumping between cells or using a B315 and thus being stuck on a single band.

Yes that's the one B315 6D9D

jazzkiwi

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#2478839 7-May-2020 17:56

RunningMan:

jazzkiwi:No, I understand this, but I'm not a new customer and have been in my current location for 3 years. Clearly they have oversold for some of there towers in this area since then. They would know full well what the usage they would be getting through the towers and hence my usage over the past 3 years so in fact I would have no bearing on the recent over subscribing to said towers in the area.

In basic terms as I understand it, you (well, not you, but your type of connection!) aren't prioritised, so is only offered in areas where there is excess capacity. You have been lucky in that you have been able to use that excess capacity, despite not complying with the T&Cs. Due to growth for whatever reason, there is no longer the excess capacity that could be allocated to your type of connection. This doesn't mean they've oversubscribed anything, just that you were lucky and have got away with it until now.

Ultimately, this is not a Skinny issue. You are trying to use a product in an unsupported location, and the reason it's unsupported there is Skinny know it is unlikely to work properly.

If there are no suitable fixed line connections, then start looking for a different type of connection that suits your needs better. You could try other RBI suppliers, or perhaps look at a PTP connection if you have line of sight to somewhere there is suitable fixed line.

Ok right, thanks for that! I have started investigating the limited options connecta and farmside. It seems so odd to be looking at Rural broadband when you are 5 minutes from the train station, pay urban rates and have views over the whole city and 4G coverage. That's life I guess :)

farcus

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#2478842 7-May-2020 18:06

jazzkiwi:

Ok right, thanks for that! I have started investigating the limited options connecta and farmside. It seems so odd to be looking at Rural broadband when you are 5 minutes from the train station, pay urban rates and have views over the whole city and 4G coverage. That's life I guess :)

Why not look into Spark / Voda / 2degrees
They all provide broadband plans over their mobile network

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#2478845 7-May-2020 18:13

jazzkiwi:

Ok right, thanks for that! I have started investigating the limited options connecta and farmside. It seems so odd to be looking at Rural broadband when you are 5 minutes from the train station, pay urban rates and have views over the whole city and 4G coverage. That's life I guess :)

Rural mappings don't always follow 'logic' pretty sure i know where your indicating your located, in which case a 'resolution' might be a little tough. as others have said, shouldn't really be a Skinny customer as that's an Urban plan.

A switch to a B618 will likely find the problem goes away. you will be latching a single carrier and experiencing slowdowns because of that. Your mobile will be on 2 or 3 Carriers (and potentially 4x4 depending on device).

You might also find a sight adjustment will improve things.

again, Contact center is your best bet. I'm going to be passing along there at some stage this week so i'll give things a quick test as i go past.

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RunningMan

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#2478870 7-May-2020 19:04

As @farcus mentions, most of the big providers will have some sort of offering that may suit you better. Also, have you completely ruled out xDSL? Are all the connections in that area problematic, or did you perhaps have an internal wiring issue that could be addressed to improve things. A number of people have set up PTP links to somewhere with a good fixed line connection, but will need some technical confidence to do this though.

jazzkiwi

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#2478881 7-May-2020 19:37

RunningMan:

As @farcus mentions, most of the big providers will have some sort of offering that may suit you better. Also, have you completely ruled out xDSL? Are all the connections in that area problematic, or did you perhaps have an internal wiring issue that could be addressed to improve things. A number of people have set up PTP links to somewhere with a good fixed line connection, but will need some technical confidence to do this though.

I put out a post on our local road page to find out what providers people were using and right down our road people have had to give up with ADSL due to speeds and inconsistencies and chorus don't want to bother with it.

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#2478883 7-May-2020 19:42

There are a few options out there, Have a local wisp that has a pretty decent network.

DM me your details, i'll have a look if i can't get you a good option.

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RunningMan

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#2478887 7-May-2020 19:48

OK, if everyone's having the same issues with ADSL, there may not be much hope there.

quickymart

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#2478938 7-May-2020 21:14

As I've said before, your distance to a nearby landmark/town centre/some random part of a nearby city means 0 as to what's available when it comes to broadband.

Must be some local WISP you could connect to, surely?

jazzkiwi

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#2478947 7-May-2020 21:39

quickymart:

As I've said before, your distance to a nearby landmark/town centre/some random part of a nearby city means 0 as to what's available when it comes to broadband.

Must be some local WISP you could connect to, surely?

Yeap I'm on the hunt or a WISP, looking at Doers, thanks

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